Outstanding customer service, they went out of the way to not only pick up the carpet, but drop it off without a charge. I was flexible with my time frame, but if you need a rush pick up and drop off, they will charge a little extra. I had binding done for a stair runner. They cut to my specifications for a small fee, and the binding material is top notch and matched the carpet color exactly. The price was very reasonable and I doubt you can find a better bargain for the quality in the northwestern suburbs.