Bascom Palmer Eye Institute of the Palm Beaches

Excellent care and service! Appointments scheduled in a timely fashion. Doctors are professional and take time to explain in great detail. Caring.

This is essentially a clinic. You are shuttled from one tech to another until you finally see a doctor. I sat around for three hours (several people in the waiting room were there longer). The doctor gave me a prescription and the instructions were a bit confusing. I asked for a clarification and he said it would be on their site. It wasn’t so I sent him a message via the site. Still no response 10 days later. DO NOT GO HERE.

Dr. Koo is the best eye doctor on the planet! I went to another Jupiter eye dr. who scratched my cornea in an exam. They also used my iPhone to give themselves five stars on Facebook!!! Arrived fine and left with scratch and weeks of pain. Dr. Koo has the most lovely bedside manner and is so very knowledgeable. You couldn’t have a better dr. Her assistant Michele Lee is so professional and wonderful! If you want the very best in eye care, you will get it at Bascom & Palmer!

Don’t go to Bascom Palmer. Let me say that again DO NOT go to Bascom Palmer. I was recommended to go there for cataract surgery following chemotherapy. I had heard of them and thought they would provide good care. Mine is complicated by other health factors. I met with someone who did a thorough eye exam but is not the surgeon. Once I was finally able to see the surgeon he was followed by several doctors in training. He talked about my case to them not me. He finally did the surgery and I was no sedated at all. The cataract surgery was extremely painful as I was being stabbed in the eye over and over. I tried to speak but I was told to be quiet. Afterward the doctor said, «That went well.» I said «Maybe for you. It was horrible for me.» He ordered morphine — um, a little late now. He didn’t say that the 2^nd surgery would be any better so I went to Dr Goldman who did an excellent job. Say no to Bascom Palmer. Ask around. There are lots of horror stories. Most ophthamologists won’t refer to them.

Was referred by optometrist for narrow angles, could see just fine. After iridotomy, I have headaches, dry eye, vision changed so glasses don’t work, and glare. I called and called and couldn’t get anyone to call me back. It is merely an assembly line that cares nothing about you or your vision. Getting another doctor.

You wait a long time but you get the best eyecare, by far, the best trained ophthalmologists in the country

Awful, Awful and horrible… I waited over 3 hours for the doctor to see me. The staff is not friendly especially Kathy the tech who check my eye pressure and visual acuity. I ended up seeing the doctor for a total of 5 minutes. I have being going here for 10 years, not anymore!!! They treat you like a charity patient. When I finally complained to a supervisor, his accent was so thick I could hardly understand him!

Do not go here unless you have a specific problem that requires a specialist.
I went for a simple yearly examine and a refill on my medication… restasis. Not difficult, right? Days later I am waiting for a prior– authorization needed by my
Insurance company. something they should have anticipated. I cannot get them to act on the paperwork. There is very dIfficult to work through their maze of phone menus! Even my Blue Cross representatives could get them to act on the request.
HORRIBLE CUSTOMER SERVICE!

Can I give it negative stars?
I’d been wearing contact lenses for 28 years, and found out recently that the lenses I had been wearing for the past year had been blocking oxygen from my eye (bad astigmatism, thicker contacts). My eye dr recommended I go for a lasik consultation, but he did not recommend Bascom Palmer. Someone I had recently met recommended them, saying they were the best, and not to trust anyone else with my eyes. I had gotten several other opinions, all of whom gave me conflicting answers, but bottom line was that I was a candidate for the surgery.
When I first made the appointment, I would have had to have waited several weeks to see the doctor that was recommended to me. I then changed the appointment to meet with someone that worked with that doctor, in order to get in earlier, so I could make a decision already.
When I first arrived, they tried to tell me I didn’t have an appointment. Apparently I had misunderstood the name of the person I was meeting with. The woman at the front acted like it was an inconvenience for me to be there, and may have been one of the least friendly people I have ever met. She sat me down at a cubicle to sign in and take down information. At one point she had me sign some disclaimers — but they were on a tablet that would not let me see what I was signing. She showed me a piece of paper and said that was what I was agreeing to. I felt very leery about signing a blank tablet, but I figured I was only going for a consult, not surgery yet, so I signed it.
The next person I met with was like a patient coordinator. Very nice, almost phony nice, smiling a lot. She handed me off to (?was it a tech? not sure what this next one’s title was) who was also quite nice. I should also say that I am very squeamish when it comes to eyes, and nervous about the whole prospect of getting lasik. She did a whole series of tests which took a couple of hours, lots of waiting around. I then had my eyes dilated, and I was then supposed to meet with the doctor.
The doctor was very difficult to understand, as English was not her first language. She was unfriendly and uncaring, basically just coming right out to say that I was not a candidate for lasik, because of the corneal scarring I had, and that I should come back in a few months to see a corneal specialist. She also recommended hard contact lenses. (?Huh? One of the reasons I was considering Lasik was that contacts had been damaging my eyes in the first place!)
I ran out of there, found my way to my car (my eyes were dilated, and it was hard to see since it was sunny out) and cried my eyes out. What a horrible experience! I called my eye dr when I got home and told him what happened. He said he was not surprised they told me I was not a lasik candidate, as that is not what they specialize in, and they would not feel comfortable performing surgery on a more difficult case like mine. I also spoke with the surgeon that I first met with, on the recommendation of my eye dr, and he said he has performed many surgeries on people who were turned down by B.P. and they were fine.
So if you are looking to have lasik done, DO NOT go to Bascom Palmer! Between the lousy bedside manners of half of the staff, and their lack of experience in dealing with difficult cases, I would not recommend this place to anyone! Do yourself a favor and go with someone who is more experienced in lasik surgery!

They take the term specialist to a whole new level!
One’s eyesight is probably amongst the most important gifts we’ve been given… on that note, I am pleased with the care that is put into making sure I can see.
They are thorough, professional and a joy to work with!
The equipment and facility are state of the art!
Consider, Bascom Palmer for your seeing needs!