Barnes & Noble Booksellers

Generally I stop in this store about 5 times a year when I have some free time and want to just roam around looking at journals or magazines and sometimes books.
Tonight I knew I wanted a specific book that I was going to start reading this week for a study group. I ran into the store 5 mins till they were closing knowing exactly what I wanted. After about 1 minute of looking a gal who worked at Barnes and Noble asked if I needed help. I said yes and told her what I was looking for. She went to look in the system to make sure they had the book. A few minutes later 2 other gals were helping look for the book in the mark down section. Then when all 4 of us couldn’t find it, one looked in the back room since the system did say they had 4 books in stock. Finally the gal came from the back with the book, which was on sale and also a hardback! Win win win for me! Honestly a team effort and I truly appreciate these ladies not giving up and finding this book for me! As always glad you are there for me when I know what I want and also when I just want to kill some time.
Thanks again!

No changes or improvements in the restrooms since my last review. They are alarmingly disgusting. Today, there was actual crap on one of the toilets-​seat and all down the side of it. Gross. I would quit using these restrooms, but there aren’t a lot of choices in the mall, and when you’ve gotta go, you’ve gotta go!

Great Barnes and Noble. The staff is very helpful and knowledgable about book stuff. Lots of parking though it was hard to find a space on a Saturday afternoon. Wanted to pick up the latest Jo Nesbø novel and they had his entire catalog, which was nice because I am away from Home and had finished one and wanted to read them in order.

Great customer service. Molly helped me sign up for a educator membership card to get 20% off. She was engaging and super sweet. As for the store itself, please get some lounge chairs. The bookstore experience isn’t quite the same sitting in Starbucks. There’s too many conversations and such… otherwise, great book selection.

I was in town for the weekend and my family decided to come to the Westfield Palm Desert Mall and Barnes & Noble is one of the many stores we browsed in. It isn’t as big as other B&Ns I’ve been to but it had nice selection for kids. I got my nephew Charlie and the Chocolate Factory and the book had a golden ticket inside which I think is a cool little touch to the book. The prices of the books are typical not too bad. My nephew wanted a bookmark and the selection was kind of sad. They lacked in that area. He chose a Star Wars one for like $ 3 which is typical as well for a bookmark from B&N. Now the problem I had was the cashier. she lacked enthusiasm. She was so blah and talked like a robot. She didn’t look too happy to be there. I get it, it’s the holidays and working at the mall sucks but come on it’s still your job so put a smile on.
I also went to the café in there which serves Starbucks coffee. The menu is typical as for the drinks. The part that I was surprised from was the pastry case, it has cheesecakes from The Cheesecake Factory! Yummm! The cashier at the café was so slow and was blah as well. The wait for the coffee was like 7 mins when at a normal Starbucks is under 3 mins. I got a iced white chocolate mocha and it was okay nothing special.
Overall this Barnes & Noble was average. The store was clean, great children books selection, and an okay café. They just need to work on the employees attitude.

This bookstore is why Amazon is in business. The last 5 or 6 times I have gone here to find a book, they don’t have what I’m looking for, not even close. I have completely stopped going into the store, I just call ahead when I’m looking for a book and the last dozen times, they don’t have it. So at least I haven’t wasted a trip because their parking is a nightmare, the store is crowded and understaffed and they don’t have any books I’m looking for. Not sure how they can possibly stay in business… maybe because they sell coffee???

Glad this bookstore is here… Love browsing books or buying unique gifts
Coffee is good… Although they serve STARBUCKS coffee, they don’t take their gift or gold cards…
Today, I became Lilac… It’s Cute! Kinda fun, I guess… Also, the nice girl taking my order at the B&N Café (inside B&N) didn’t know much about Lattes & what’s in them… All she did this time was take my order & not answer my questions… Hmm Not excited about that…

REBECCA IS OUTSTANDING !!!
I ordered a CD last September and never received a call, then the next time we stopped in, we re-​ordered it again. I stopped in on Saturday and spoke with Rebecca who could find our order requests, but nothing else. She then did some investigative research only to discover that online delivery was our only option. She also discovered that it was not on our prior orders, hence all the confusion.
Rebecca not only discovered the problem, she SOLVED it!!! She will be my go-​to person whenever I head to Barnes & Noble. Her level of customer service was outstanding. Barnes & Noble is very lucky to have retain such a valuable employee.

This store makes me sad.
Maybe I’m homesick for the B&N’s where my friends and I could walk around endlessly and wander and look. This store is the smallest B&N I’ve ever been too and cramped and crowded at that. Weekdays are okay I guess. I was there one Saturday and started to feel claustrophobic.
Went there once to exchange a Christmas gift. They told me I had to go to the back. The guy left me standing at the register for way to long while he shelved books and then when I finally said something to him he went through the whole process of exchanging the books and getting the right ones (which I had reserved) and giving me a gift card balance without saying a single word until good-​bye.
I’m no chatty Cathy but hey, how are you? Thanks for waiting. Here you go. I understand that people in customer service can have bad days too but you should at least be able to fake the basics. I’ll be keeping to the Kindle until I can visit the old haunts again.

REBECCA IS AMAZING!
My first experience with her was to order a wedding organizer for my sister. She was so patient, and made sure we knew exactly what we were ordering. She then helped direct me to a book I was looking for, and recommended a few others that were pretty awesome.
She has a great personality, is very knowledgeable, super funny and is always a pleasure to run into.
This Barnes and Noble is also very clean and organized. The bathrooms smell good too. All making it a great place to get books!

Books galore — love it!
This store is huge and has everything imaginable that a bookstore should have, plus.
Kids — books and sitting area for the little tots, plus a play area. They have a calendar posted for story time.
Toys — little kids and us bigger kids.
Games — marbles, jacks, board and card games, Rubik cube, they got it!
Gift section — cards, totes, journals, desk and office accessories and home accents.
All positives, I’ve never had a bad experience here.

Horrible horrible excuse for a store. The book I reserved was not there. So I had to look myself. When I got back, I had to wait in line yet again. Then when I get to the register I ask if they found it. She said to step aside and let her help a few more people before she would give me any of her attention. There wasn’t even a line! She and the rest of the employees are just plain lazy and rude.

I’ve enjoyed myself every time I’ve come to this store. This last time I was in there (this past weekend) the store was reasonably busy (busy enough to be able to people watch, but not so busy that people are in your way) and appropriately staffed for the number of customers. The bathrooms were in a serious state of disarray, but ya know that sometimes happens by evening on a weekend night. The store is laid out in a logical way, we actually found what we wanted plus other things we didn’t know we wanted. Becky was the staff member who checked us out, and she was so charming that the good service that she gave us came up in conversation the next day (which is why I’m bothering to write a review of a corporate book store).

The desert has a very small amount of bookstores. B&N still has a great selection of titles, music, DVD’s, and even coffee and tea. Staff seemed a bit busy which to me is a good thing. I’ve even heard of special events in-​store. ((which P. S. I would love to be a part of))
Thumbs up

One of the few brick and mortar book stores still standing and doing a good job.
Pros:
Prices are always fair
they will order/​reserve any book for you
once you are helped by a staff member, the service is good
great location at the mall
Cons:
coupons and member club are worthless unless you buy hardback books
not enough staff

Utilized their «reserve online, pick up in a hour» option. Got a confirmation email stating my item was ready to pick up. Drove from Shadow Hills in Indio to pick up said item in Palm Desert.
Arrive at the store, greeted by a kid who proceeds to tell me that he doesn’t have the item. He tells me where I can go look for the item. I look. Nada. Go back to him, show him the confirmation email. No apology. No nada. He just says «we don’t have it. «
Thanks for stating the obvious, kiddo.
Supervisors, train your staff in regards to a little gem called CUSTOMER SERVICE.
Crap rolls downhill. How do I blame the 18 year old kid? It’s how he was trained by this numbnut staff. I leave. Dejected.
3 hours later, I get another email from Barnes and Noble, stating they couldn’t find the item in stock. Looks like this business is running like a well oiled machine.
Unless I need an item right away, I’ll stick to online shopping. And never, at Barnes and Noble.
Barnes, you blow chunks!

Not many bookstores left these days and this one is pretty good. Not the selection you find online, but who has that many titles? The store is a nice place to browse for next my next read and have a bit of fun doing it too.
Their close-​out section is always a way to pick up a few books at low prices.

Out of all the times I go in there, I have never been approached by any staff member and asked if I am finding everything alight or need help. It is also really sad that their comic book selection keeps getting cut down every year.

Nice store… well stocked… helpful people… great kid’s section… FILTHY and DISGUSTING bathrooms.

A nice place to come and read a few magazines or a book. Parking right out front, this place closes at 10PM. A few nice comfortable chairs in the front of the store, good way to relax and spend a few hours. I always browse the bargain book section, every once-​in-​a-​while, there’s a good deal on a marked down book. This is a great place to catch-​up on reading a few of your favorite magazines. Better than going to the library.