Crystal Nail & Spa

This is my first time writing a review. I am not happy AT ALL. I used to frequent here quite often. They have become rude, greedy and I always feel rushed. I got a full set pedi and wax. My nail tech didn’t want to do my nails the way I wanted them. Happened to break one two days later so I went to go get it fixed. I walked in and stood at the front counter with no greeting while the owner (I assume) was trying to fix something behind the counter. Another woman walked in after me and he greeted her first. The original nail tech who did my nails was busy so they had me go to a different one. No big deal. She fixed my nail but we couldn’t find the same color. After trying two different ones that weren’t right she told me that her appointment was there so what did I want her to do. Fix it! Find it! Anyways, since we couldn’t find the color I just let her paint all my nails with one of colors that we found that was close. She didn’t even take the old polish off she just painted over it. They still charged me for a polish change and a fix… $ 8. I shouldn’t be rushed just because and if they knew she had an appointment coming they should have just told me to wait. I just gave you guys $ 62 the other day for my services. I wasn’t asking for anything to be done for free I just wanted it done right. Needless to say my nails are still not right. Also, they didn’t like the fact that I wanted to use regular polish instead of gel I guess because it’s cheaper… They are all about money money money and getting as many people in and out as they can. They don’t even look happy.

I highly recommend this nail salon. I decided to try a new place which is closer than my normal spa. The staff are very nice, it’s very clean, they play good music, the pedicure chairs are brand new (the massage on the chair is great). They offer four different types of pedicures. I opted for the deluxe and it was superb! I read other reviews about this place a couple weeks ago and decided against coming here. I’m glad I gave them a try! I’ll definitely be back.

I’ve been going here for 10 years. I no longer live in the area, but I always go whenever I happen to be back in my hometown (and they still remember me)! It’s a fantastic spa with a wonderful staff. They’ve also since gotten new pedicure chairs and renovated quite a bit. It just keeps getting better!

Caution! I stopped going there after 4+ years after a nail tech leaned on my side table, and let my iPhone smash to oblivion. Owner refused to help pay $ 140 to fix it, since she pointed to a sign that said «not responsible for items broken», at front desk? Excuse me, but if your table gives way, and you smash my phone – the honorable thing to do is offer to pay for it? I have gone over 4 years and on a first name basis with staff, paid over $ 5,500 there for services. The right thing to do since 100% was their fault, was offer to pay at least half. I have heard other friends say they have issues with them honoring Gift cards and even make staff wait two weeks to claim tips. If you go be aware. I now go to a salon in Oldsmar, and much better service!

I drive all the way from Sarasota to get my pedicures here! Clean, sincerely friendly, great prices! I love the Asian pedicure with rose petals blended in a sugar scrub — aromatherapy with beautiful legs and feet :)
Please Note: if you Google the street address add SOUTH to ‘E. Lake Rd’ or you won’t find it.

The last time i was at this shop, my nail tech that was working on me (her name is Lisa) told me a terrible thing that goes on in the shop. When the employees get their biweekly check, the owner takes about $ 30 – 40 from each check. When the worker confronted him about it, he simply said he subtracts it from a coupon, which is not the case.

I love this place! Been going for years!
One of the cleanest nail salons in Palm harbor.

Had a full set of acrylics put on. Not so great looking. Nail tech cut my cuticle and made it bleed. Threw the nail tool with my blood all over it back in her drawer with the rest of her nail tools. I would of liked to think she would of put it in sanitizer? Very unhealthy environment. I didn’t think it was clean which prompts me to stay far away from this place.

I had to cheat on my regular place, Glossy Nails, because I didn’t have time to get there. I should have found the time! A pedi should be relaxing, but instead it felt rushed, and didn’t even last 20 minutes! The massage, a joke! 2 minutes total, for both legs! Never again! I’d rather have bad toes then pay for this!

I have been here many times and it is usually hit or miss mostly miss. Always feel rushed. Last time could barely feel the leg“massage“my nail gel was dull and barely lasted 10 days. Even though it is convenient to my work I won’t be back as I have found a better place.

Been going to this nail salon for years. They do a great job and have reasonable pricing. My most recent visit I had Quyen as my nail tech and it was honestly the best pedicure I’ve gotten to date!

This is a typical cheap little nail salon. Pretty average for this type salon. They try to up-​sale you and make you buy additional services or upgrade the service you are getting. My pedicure was less than excellent. But overall clean and fine.

All the technicians try very hard in this salon but I feel sorry for them due to working conditions. The owner is not at all customer oriented. He is rude, he never says thank you for your business. I have been a customer of the salon for seven years. Once I was burnt by the hot rocks during a pedicure & he ever even came over to check on things or see if I was ok. He could care less about his customers doesn’t seem to have a clue about customer service.

I would never go back here. I had some gift certificates that were over 1 year old. When I went to pay I was told they expired and I could have half of the value which was 25 dollars. After I said I would never come back she refused to give me even that. The owner pretended to call her husband and confirm she could not take them. I paid my bill and left never to go back and to let everyone know how they are. They were paid for the gift certificates so they had their money. It is amazing that for 50 dollars and my bill was much more you would lose customers. Very bad business sense. There is no point in supporting a local business if they have no respect for people. I showed the certificates to the girl before we started and she never said anything.

Never again!
Have been going here a few months for convenience (close to home) and ease of being able to stop by without an appointment. The last visit, the nail tech asked if she could do my manicure at the pedicure chair. I was reluctant but agreed… Only to end up with mangled cuticles. On my last visit, my eye brow wax literally took 3 minutes… Bad sign. Chunk taken out of the top of one brow. I can say that Jennie who did my last mani pedi was excellent. Overall, the feeling in here is very hurried. I’d rather pay a bit more for quality.

2^nd visit
Got the regular $ 23 pedi — not as impressed as last visit –boo!
The thing about the walk-​in nail salons is you never know who you’re going to get. Crystal Nails has some good and some bad technicians working here — i got a not great one today. I don’t come here frequently enough to know who to request and I don’t think I will become a regular here.
If this pedi cost more than $ 23 this would be a 2 star rating.

I’m not a big fan of 12+ pedi chairs… and seemed like more… definitely not quiet and relaxing… I’ve had better pedicures for less and I got a so-​so manicure as my dry cuticles are still well, dry and did not pushed back… probably won’t be back but wanted to see for myself… I did go on a Saturday, probably their busiest day… go early and not near the end of the day as you’ll have to have your manicure at your pedi-chair…not very comfy…

Just went to Crystal nail for the first time today. Lucy took great care of me… my nails look great! I’ll be a regular customer for sure. Clean, pleasant and reasonably priced.

This is my favorite nail salon. This is in my hometown but I currently live away at school, so it’s always a treat when I get to come back and get my nails done here. The pedicure chairs are crazy cool– full body massage (and I mean FULL– there’s even a part that massages your butt hah). The hot stone massage you get on your legs and feet during the pedicure is awesome. The time and care they put into makin sure you’re nails are done perfectly is so appreciated. I always go with a gel French for my hands, and Crystal Nails does the cleanest French line you’ve ever seen! I love it. Love coming here. So happy.

I’m in Tampa for my brother’s wedding this weekend and was driving around with my boyfriend looking for a nail salon. So happy we picked Crystal Nails and Spa! What a great experience. We walked in and they were ready to take us both for a manicure and pedicure. The staff is friendly and the place is super clean. They did an excellent job! If I’m ever in the neighborhood again I will definitely come back here.