BCBG Max Azria

Vineshia was the one who helped me. I was looking for my engagement dress, «V» helped me out a lot. She’s very sweet and patient with me. Although I couldn’t find the dress that I want, «V» provided excellent services. She went above and beyond.

I returned the $ 400 dress on the same day within an hour of purchasing. The store manager, Melissa, would not give me a refund in cash. She gave me the most negative, hostile attitude possible as she proceeded to give me store credit. She put a clear tape over the barcode saying that it will «protect it». When I came back to the store (to the one in Santana Row, since I never ever wanted to return to the Stanford store after dealing with them), they could not scan the barcode, which had completely disappeared under the tape! Everything else on the receipt was legible except the barcode. I am still waiting for them to process it as they call their manager, their district manager, etc. I cant believe I can lose my money in such a high handed manner at a clothing store. I have lost all faith in BCBG stores. I will never shop here again. Avoid the Palo Alto branch like a plague! And take a picture of the receipt. I learned the lesson the hard way!

On Saturday I was in the store looking for a dress I wanted. They didn’t find my size in the store so I asked sales associate, Janet, to please check the back to see if perhaps one was lying around. Janet was super eager to help and after she could not find one in the store she insisted that she make some calls to other stores to get me that dress. She was determined! Janet spent about 30 minutes researching inventory for that dress and made several phone calls trying to find it. She finally found one in a large but said she could not let me buy it since she was sure a medium would be best for me. After several more phone calls we could not find medium so I told her that a large would be totally fine and that if it was really horrible I’d just return it. The large dress was found in the scotsdale, Arizona store and Suzanne, the manager (?), got on the phone with me and complete the purchase. Janet really went above and beyond for me and could not have been nicer! I was really surprised at how helpful she was for such a small purchase. I often buy bcbg but will definitely make a point to go back to see her when I need something special. She’s great.

The salesperson couldn’t find my dress that I put on hold the other day. She went to the computer to see if it was put back onto with the rest of their go-​backs & somehow they sold my dress to someone else! Holy sh!!! No apology, no discount for the goof. Instead she gave me the phone #s to the other stores for me to search. I was hoping that she would call on my behalf but nope, she went back to her binder (maybe she’s a student or their temporary help or all of the above). This is my last trip to here as I heard the SF store treat their customers better than what I went through. not coming back here. e v e r!!!

Today I came into the Palo Alto location to look for a dress I wanted to buy for a wedding. I was immediately created by lovely Lorna. She gave me two options, gorgeous long gowns. She helped me to a change room, I tried them on, and then noticed the price tag. Both of the gowns were over $ 500 dollars and being a college student I was shocked. I can’t afford this, I thought. When I came out she said «How’d it go?» I replied «Don’t get me wrong they are beautiful dresses, but I don’t think I’m willing to spend that much money today.» After this Lorna was unhelpful, rude and when I left the store she barely even looked up from her clip board. I felt her attitude was nasty and rude.

Decided to drive here to check out a dress that was on sale for 60% off… they had 2 of them left and I picked it up along with another black dress. It was worth it since there stuff is always expensive. I don’t usually buy things here at full price since I know it will go on sale or get sent to the outlets. But the dresses were a great deal and they looked cute. The staff was pretty friendly but they were busy since it was President’s Day weekend. It usually stop in here to see what’s on sale if I am in the area.

I came here on black friday looking for a skirt I saw at Bloomingdales (they were out of my size). All the girls working there were super nice and helpful but not pushy. I found the skirt I was looking for and because of the Black Friday sale I also bought a feather ring and one with studs. I’ll be back.

Serena! She is the manager of this store and went way above and beyond for me. I had a pair of shoes that broke the second time I had worn them. She searched everywhere for a new pair for me, text messaging me updates. Finally when she couldn’t find them in my size and only a half size smaller, she told me different tactics to stretch them (far beyond the scope of «taking them to a leatherman»).
Sadly the shoes were still too small and didn’t fit, but she was again helpful in allowing me to exchange them and find something else that I loved just as much.
I have not had customer service like this since I lived in Manhattan.
Max Azria has always been my favorite all around brand for the price. The look and quality of their clothes easily compete with high-​end retailers such as YSL, DG, Prada, Dior, and others… but I have never gotten the customer service at BCBG that the more high end retailers provide… until now!

Don’t get me wrong, I love BCBG and their amazing clothing but this review is for the Stanford Shopping Center location only. The issue I have with this store is that it’s super super small and doesn’t have very much inventory. I prefer the Santana Row or Valleyfair locations.

I went here last week on a whim. My girl (SPACE) friend and I decided to re-​vamp our wardrobes. The lady who greeted us let us know about all the sales, etc. She was really sweet and directed us in the right direction. I fell in love with a dress, sadly they didn’t have my size but they suggested other stores.
Trendy, chic, and clean. Fabulous customer service.

I would give this place a 5 star for its clothes and shoes design, but I agree with the Unilocaler Helena C. the customer service/​workers at the Stanford Shopping Center BCBG has been consistently awful!. The workers seems like they have a stick stuck in their ass, so stuck up. Dude they probably make no more than $ 15 an hour or even less. Without the discount they couldn’t even afford the clothing!!!
Overall, shop at Santana Row or at other retails that carry BCBG. It might be more beneficial to shop at other retailers such as Bloomingdales, Macys or Nordstrom because their return/​exchange policy is great! Although the selection is very limited. But I will give five stars to the BCBG clothes itself, so stylish but extremely pricey!!!

I love BCBG clothes. The older I’m getting, the more my cheaper clothes are being replaced by BCBG clothes. I love their jersey dresses the most — so easy to wear, doesn’t make you look fat, totally fashion forward, and easy to maintain. I also like their cardigans. Of course I usually end up buying things only when they are having their great sales.
For my wedding, I ended up getting my brides maids dresses here for only $ 99/​each! I thought that was awesome.

the guy that was helping me was really awesome!
i got my dress, and it was retailed at ~$ 500 and i thought darn thats a lot! luckily he told me there was a new promotion on dresses where if its $ 300 u get $ 100 off. not bad! when he scanned it, it was actually marked down 30% off! BOOYAH! =)
so I paid cash for the dress, and guess what? there was no money in the drawer! the manager says «that shows you how often we get cash from customers» mind you, this was near 6pm on a sunday!
the store is a tad bit small, but it does have a good selection, lots of sizes! there are always good sales too!
the staff here are quite nice, if you find the right person. haha

In summary, love the clothes, the sales are always great, I have always been able to find what I want in my size (hard to come by these days). The so called customer service is crap. They don’t acknowledge you at all, sales associate are all stuck up… even when you go to buy something they don’t say anything. They get the stars because of the clothes and deals, NOT because of their crap customer service.

I must say that BCBG is my favorite store and this particular one is my favorite of them all. The employees here are amazingly helpful and friendly, unlike employees at a lot of other stores. Then again, the good service might be attributed to the fact that I usually come dressed in my work clothes straight from the office rather than in jeans and a t-​shirt.
I have found it pretty easy to find clothes in my size here (0 and XXS) and if they don’t have my size, the manager is eager to help me find a store that I can get the item shipped from. The manager here that I have shopped with is by far the friendliest manager at a retail store that I have ever met.
Nothing compares, to me, to a great BCBG cocktail dress or jacket. These quickly become staples in my closet and great pieces that can be worn both day and night. When there are sales here, it is fabulous. However, beware that BCBG (in general) has a final sale policy with anything that is discounted. In any case, the quality of the clothing here is pretty high so there usually isn’t anything to worry about.

Great for work clothes, weekend clothes, and party clothes. They have every style of evening dress you could think of. All really good quality! The sales people are really helpful. They keep most of the sizes in the back, so don’t be afraid to ask for their help. The dressing rooms don’t have mirrors in them, so even if it looks bad on you, you’ll have to go out into the store to see what it looks like. Maybe shop with a friend.

I have been shopping at BCBG since I was a wee young gal of sixteen. They had a great store when I was a teenager, and I could always find beautiful quality stuff here. Since then, the quality and designs have seriously gone down. Some of the things are as thin and cheaply made as Bebe, but at higher prices. That being said, I do like the fit of some of the items, and the BCBG collection clothing that they carry at the San Francisco store is pretty good.
My experience at the Stanford branch has been consistently ridiculous. Recently, I was trying on a suit here and noticed a flaw. Upon asking the manager if they had another or if they could have it repaired, I was told that they would not be able to repair it, or even give me a discount. Nor were these cheerful women willing to locate another suit for me at the San Francisco store. Dumbfounded, I felt like I was on a bad episode of candid camera. I was shocked and angry at their lack of quality control as well as their awful and rude customer service. I had to check the other suits myself to notice that this was not a flaw, but merely shoddy craftsmanship that was present on the other suits as well. Ok. Any self respecting person would’ve taken their money and run, but I decided to go ahead and spend five hundred dollars on the darn suit out of pure laziness for something to wear. Hey, it looked good and maybe my date would be nearsighted.
If you want cheap tattered clothing and poor customer service go here.

There is a good find worth buying every once in a while. Their dresses are cute and it is fun to look around. I don’t think the quality is that great considering their price range. Their store is a little cluttered, and items can be hard to look through or find. Their sales associates are kind of snobby, although occasionally there are nice ones.

All you petite women out there will love BCBG (if you haven’t discovered them already). Their clothes definitely run small, and they carry down to XXS (which is even too small for me! shocker!) The formal wear section is where they shine — I bought a dress there last month, and you can just TELL that it’s a looker. Hell, that dress wears me, not the other way around.
Minus points for the prices and the wait for the dressing room. And minus points for the sad and nonexistent return policy. Be forewarned — you can’t return things to BCBG. Only exchanges or store credit. They even make you sign your receipt accepting these terms.

The store in Palo Alto was decent altho I didn’t pick out anything. The Powell St location in SF has a bigger store and wider selection.