Bloomingdale’s

A newly renovated store, but really terrible service. I have never had an issue at other Bloomingdales stores, but had a particularly negative experience at this store.
I walked in a hurry looking for an Adrianna Papell dress for an occasion — I asked the sales associate where I could find this brand, and if possible, to point me to a floor and a section of the store. Instead, she looked at me with a blank stare, made a face, and then said Bloomingdales doesn’t carry this brand. I asked about the general area of the store with dresses for nicer occasions and she pointed to an area of the store with casual wear. Obviously I had seen this brand in other stores, they carry it on the website, and they have basically ¹⁄₃ of the second floor that carries gowns and dresses — and get this, an entire section of Adrianna Papell.
No thanks, I’ll be at Nordstroms.

Perfectly polite and distant service that you expect out of Henri Bendel and that type of stores. I surmised that they upgraded their IT so the systems are out of sync, which means they have problems recognizing their loyalists and reconciling their purchases at the level that their customers expect.

My friend and I were Invited to a Beauty Trend Show over the weekend, so glad we made it as the event was super fun and cool! I received a deluxe serum sample at La Mer (and the lady is SUPER knowledgeable and so pretty), SCORED! Also want to send my appreciation to Teresa from Chanel and Suzi B. from Estee Lauder counters for their professionalism and always providing wonderful and excellent service, two thumbs up no doubt!
Teresa first mentioned about this Trend Show and invited us a couple of weeks ago. I’m a regular at her counter (Chanel is my favorite cosmetics/​makeup brand) and she is always so friendly and personable, so THANK YOU for inviting us in the first place! Suzi from Estee Lauder helped my friend with her makeover and gave us lots of goodies/​samples to take home. Well, who doesn’t love freebies? Suzi did an excellent job on the makeover, so kudos to her. All in all it was a great event, and my first time ever, too. I pretty much love EVERYTHING beauty, skincare, and makeup-​related, so would love to attend again should the opportunity present itself next time, cheers to looking gorgeous! ;)

Bloomingdale’s is just a fun place to «window shop.» The store is beautiful but service is not always the best. Good selection of luxury brands and merchandise.

I shop at Bloomingdale’s very often and I came across Salvador Machuca in the women shoe’s department. He was beyond helpful! You want a particular shoe in your size or specific color? HE WILL MAKE IT HAPPEN! Need something? Look for him!

Lovely new store at the front of the mall. Friendly customer service in the beauty and handbag departments but somehow very terrible service in the shoe department today. There were tons of associates standing talking to each other in the women’s shoe department and none were proactive in helping anyone! Not even a simple hello or welcome. I had to pick up the shoe I wanted and walk to the group of associates chit chatting away in order to get help. I saw someone else shopping for boots and thought I could probably give them more help/​suggestions than the employees. Seriously! Definitely not the type of service I expect when spending almost $ 1000 on a pair of shoes. When I did get help it was prompt but still seemed lacking. I think I’ll continue going to the San Francisco store instead — much better customer service and has the higher end boutiques such as Gucci, Louis Vuitton and Christian Dior.

Absolutely the worst store. Painfully horrific & lazy-​minded customer service. Pretty sure most of the staff that helped me was high. I don’t judge but at least be on-​point when you’re at work. Do they even interview or manage their employees? I’ve decided I’ll never go to this Bloomingdales again.
If I was the owner/​mgr, I’d fire & rehire most of the staff or just close down the entire store. Don’t waste your time here. So many better places to invest your time and money.
And also beware. On two separate occasions, they have forgotten to take off the ink/​security tags on multiple items, requiring me to drive 1hr back the next day.
Thanks for turning me into a Nordstrom’s customer and an anti Macy’s/Bloomingdales customer

I just had a really good shopping experience at the Palo Alto, CA store. I typically don’t shop here as it’s far away but gave it a try. The china department took a little time but they found my item and gave me 15% off. The men’s department was surprisingly big. I grabbed a sales person and she helped pick out a number of items, again with more sales deducted. Overall, very happy and would shop there again.

The store is so nice now that it has been redone. Unfortunately the customer service is terrible. You can walk around forever with no one to help you while the sales associates stand around in groups of 3 or more
Talking to each other. If they are not talking to each other they are on their cell phones.
Not sure how management can tolerate this kind of behavior.
Just awful.

YAYEEEEEEEEE. I’m loving the Bloomies construction area because there is always parking in the lot right next to Bloomies. I came here twice to return things that I bought online while I was half asleep… not to mention, I returned them about 3 – 4 months after receiving them. Bloomies staff have never questioned me or given me any trouble… Perhaps its because they see me opening the box for the first time when I return it months later, but anyway… they have amazing sales associates that are helpful with finding anything. Sign up for Loyallist and you’ll get all the sales emails!!!

I came into Bloomingdale’s set to buy a machine as a gift. I knew the make and model I wanted but I still entered as an «uneducated consumer.» The staff was very welcoming and made sure I was being helped the moment I stepped in.
They only offered the bundle for the package I wanted, but I learned everything from how to clean the machine to the bajillion ways to order new pods. And who doesn’t need a milk frothier?
Did I mention the free samples? They really know how to pamper their customers. Oh, and the associate just randomly offered me her friends and family 10% discount, which was the cherry on top!

Bougie store. Per usual, they have snobby employees who’s customer service needs to be improved on.
First of all, you need to treat everyone like a customer. Second of all, you’re 40’s-50’s and you’re working retail??? You have no room to judge nor speak to anyone in a condescending manner.

Had one of the best experiences ever at Bloomingdales today. I shop here regularly and love the new store — but, reality is that customer service needs work. Today, Joshua Silva went above and beyond to help us purchase/​return items. He saw my husband carrying a large box and offered twice to take it from him — not to mention, Joshua then led us to a register outside of his department and took care of us.
Thanks, Joshua — your personality, humor and kindness resonated with us in many ways! We have shopped the world and back — you are amongst the best!

This review is for the design of the new Bloomingdale’s, not the people who work there. The design is a nightmare.
From a sensory perspective, it’s completely jarring and overwhelming — the kind of place where you walk in and you’re like, «I bet this place gives people seizures.» I’ve been here once and I hope to never go back.

I’ve been to this Bloomingdales a few times. I haven’t bought anything here. I don’t know, I guess I don’t feel like they have that much inventory here. I am thinking of the Bloomingdales shops in NYC and man I could spend hours in those shops. Here the shop feels a lot smaller even after the remodeling.
Also the sales associates don’t seem that friendly either.

Customer service here is awesome. I had an issue with one of my bags and the sales associate Selene fixed it in jiffy. I had to call ahead of time to make sure that driving 45 mins was worth the return. She made it quick and the process was smooth.
They are also very dog friendly here unlike many places. Everywhere I walked in the store a sales associate smiled at my dog.
They also have the newest collection when it comes to various brands. Thumbs up in my book.

Bloomingdale’s has a few items that are difficult-​to-​find, so we have found ourselves in the location at the Stanford Shopping Center about once each month.
Most of time, the customer service is nice and prompt. We can run in and find what we need and be out in less than ten minutes. However, we have noticed a few times where we just weren’t attended to with the same consistent customer service as other times.
Sometimes, it is very difficult to find someone to help. This is irritating when you know EXACTLY what you want and simply want to pick up what you want and leave. During my last visit a few months ago, it felt like I was overlooked or, worse, ignored.
Since our recent experiences, we decided to look online for the same items that we typically purchase from Bloomingdale’s at Stanford. Not only did we find the same items at
, but we found that it was sometimes less expensive (and we could also use couples emailed into our inbox). Moreover, we found some of the items at other websites for a much lower price.
Bottom line: Unless you’re desperate for a particular item and need it right away, you are better off shopping elsewhere or, better yet, online. Bloomingdale’s management needs to train employees to be accessible or find patrons who are looking for help in each department.
On the plus side: The new store is attractive. I just won’t be visiting as often if the customer experience continues to leave a lot to be desired.

The sad part is that a TON of money was spent building this place, and it is gorgeous.
BUT.
There are NO WHERE NEAR ENOUGH CASHIERS!!! I was there a couple of weeks ago and wanted to buy something, then becoming frustrated that I couldn’t find a cash register. Hopefully they install more soon.

I attended a panel on Fashion & Tecnology yesterday. If was pretty nifty!
The store had a moderator from Harper’s Bizarre magazine and women from 3 companies on the panel: Eventbrite director of marketing, the CEO of Stitchfix and the director of Business Development at Boombox.
Very cool event with wine, cucumber water, a few passed hors d’oeuvres.
Attendees also got a Shopping bag with the March issue of HB, a tablet case and a Clinque sample.
The event was held in the new Bloomingdale’s store which is very spacious.
What a fun evening soirée and an excellent talk about fashion trends. I look forward to attending more of these innovative events and shopping at Bloomies in the future!

I like Bloomingdales. I tend to shop here a lot for my boss, who is part of the loyalty program and thus does a lot of shopping here.
The old Bloomies was outdated and needed an upgrade and enter the new Bloomingdales. It is better and has a better structure, less round robin, directionless shopping. They are still getting things set up; I’m not sure when they opened but when I went shopping for Christmas gifts in the home section they were still adjusting product selection and were having a hard time finding things.
They no longer have gift wrap which I think is a massive fail for the holiday season.