Palo Alto Tailoring

I went here to have a snap button that broke off put on a coat imstalled. The lady brushed me off and said it’s easy, just use a hammer. She spent a few minutes showing me how to (she could have just done it for me in that time) and sent me on my way. This surprised me because I was willing to pay her money to do this for me, that’s why I went there. I tried her method, it didn’t work, twenty minutes, several trashed buttons and several youtube videos later I realized I need a special tool to do it properly, or even at all.
You could have had a paying customer that came back several times a year and spent money but instead you have an angry custome writting a Unilocal review.
Do not go here.

I’ve known Sep for many years. When you look at the negative reviews below, you will see that Sep is largely misunderstood. Sep has told me countless times about clientele that come in extremely rude to her, haggling her already reduced prices, wanting to pay virtually nothing, and expect their clothes back in a couple of days.
The difference between Sep and any other tailor is that she is an extremely talented seamstress. She has been in the business for over forty years, and if you go into her shop, she will treat you with respect and fairness if you do the same. I have brought her everything from wool sweaters to a wedding dress that needed to be altered, and she has never disappointed me. She has always exceeded my expectations, and she continues to be my go to person.

Excellent job on complex lining replacement.

Poor customer service. lady was rude and they need to make an effort to be a proper business. No service done so I am purely rating on an attempt to reciee services and information.

WARNING: DO NOT GO HERE!!! PAY THE EXTRA MONEY, AND GO TO A BETTER PLACE WITH PROFESSIONAL CUSTOMER SERVICE!!!
I went here to drop off a skirt and dress that needed to have the hem fixed. Mind you, I typically read Unilocal reviews but thought the job was relatively easy so decided to give this place a try. The place was extremely disorganized with tons of clothes everywhere. That should have been a clue to me. They give you a piece of paper that has no number on it, only your name. Japanese woman, who I believe was the owner, said that it would be ready in a few days.
When I went to pick up my skirt and dress, I was annoyed that hemming of the dress was done incorrectly. I had thought that I was paying for a professional service, not something that I could have done myself!!! Japanese woman said that «her assistant» had sown hem together. Her so-​called assistant had not paid any attention to the details of the hem.
I told her that I was unsatisfied by the job and did not want to pay for a job that I could have done better. In most cases, a business looks to see how they can satisfy you — either they say that they will sew it again or give you your money back. Instead, in an extremely unprofessional manner, she grabs my skirt and dress out of my hands, starts cutting, and yelling at me!!! There were two other customers in line, that were yelling at her to stop!!! I then grabbed my dress and skirt and left!
Unfortunately, the woman cut the wrong part of the hem. She cut the part that was perfectly fine and not the sloppy job that her assistant did.
PLEASE DO NOT GO TO THIS PLACE! I PLAN ON CONTACTING THE BBB AND FILING AN OFFICIAL COMPLAINT.

Wonderful experience. This place has great prices and they really know their stuff. The service is the friendliest and most attentive I have ever experienced at a tailoring business in the area. I will definitely start bringing all my alterations here!

We came here because the tailor we usually go to (Designer’s Tailoring) was closed that day. My dad had bad experience with this place with his shirt, so he forbade us (me and my mom) to go, but we really had no choice. I was going back to college in a few days and I needed my jeans done.
Judging from the reviews, this place might not be the best place for shirts/​complex tailoring. The place is messy and unorganized. But as far as jean/​pants-​hemming, it’s simple, cheap, on time, and well done. The results were equal in quality with Designer’s Tailoring, at a cheaper price. ($ 12 per pair)
Because of the reviews, I made sure that the pants were done before I visited. The lady said I could pick it up now or anytime, so I went and they were great. The owner is funny, and spoke to us a few lines in Japanese and I returned in Korean. Good experience overall.

I do all of my tailoring here. The price /​value is fantastic!
Very student friendly.

We keep coming back for quality service and good prices. Nothing to complain about.

My summary is that the work done was good, but the rest of my experience was poor.
Not very professional. When I called to get a price quote, she threw out some number and kept saying, just come in we have the best prices.
Dropped off a blazer, and confirmed with the woman that to shorten the sleeves, she’d have to cut off some buttons. Had to pay upfront, which I don’t like doing because you have no idea if they’re going to do a satisfactory job.
When I came back over a week later, she apologized saying she wanted to check with me if it was okay to remove some of the buttons, and meant to call me, but didn’t, so my blazer just sat there. She kind of laughed it off, but I was really annoyed because a simple phone call could have saved me an extra trip. Not to even mention that we had confirmed when I dropped it off that she’d have to cut off the buttons. So unprofessional.
That said, she did a good job shortening the sleeves.

Like the reviewers below, I think this place is horrible! She promises things to be done, then tells you to come back in a few days. She doesn’t speak English and neither to any of the assistants. Does not follow directions. Expensive too!
Have someone else do your alterations!

It hurts me to give this small business and friendly owner a bad review. I’ve gone to this place twice with pretty simple alterations to dress shirts, and had a bad experience both times. First, the prices change and are never particularly great. Second, I’ve had to return three times because the clothes weren’t ready when I was told they would be (took almost two extra weeks). Third, when the shirts were finally ready, some of the alterations weren’t done very well. Some shirts fit, others were made too tight to wear (they were previously too loose). I really wanted to like this place, but I won’t return.

Unlike some other reviewers Ive always had a great service here.
Im a regular and like supporting this small family business.

I can’t argue that the owner is very friendly and inviting. The quality of her work is also extremely good. However if you are on a deadline, i definitely would recommend against taking your garments here.

This place is terrible. First of all, it’s a run down little building that is probably not even up to code.. . but let’s get down to business. I took a really nice Elie Tahari jacket there to have my sleeves shortened. When it came back, the right sleeve look like someone altered it blind folded. Also, had my sleeves shortened on a suit. I told them that it was okay to take off one of the buttons to make it look better. When I got the suit back, one of the sleeves wasn’t hemmed right. I’ve given them 2 chances, and now it’s my job to tell everyone how horrible this place is. Also, the prices are not cheap.

The owner, Sep, is both friendly and professional. At around 4pm on a recent Tuesday, I brought in a pea coat that needed to have its buttons resewn, and I also asked that she add little reinforcement buttons — a little more complicated, but it is a stronger construction and protects the fabric. Sep readily agreed, and charged me $ 16 to resew not just the five center buttons, but also two on the sleeves and two on the back. I went back the next day at 4pm to find that Sep hadn’t gotten to my coat yet; she was working on another garment and was also on the phone, so her coworker (maybe husband?) apologized and asked me to return at 5 or 5:30, which I didn’t mind doing since I live relatively close by. I returned at 5:45pm and my coat was done, with the buttons beautifully sewn and with more apologies from Sep.
If I didn’t live close by I would probably call first and check whether my garment was ready; that aside, given that the location is convenient and the prices are reasonable, returning is a no-​brainer for me.

DO NOT GO HERE! BEWARE!
I don’t like putting small shops out of business. I think they deserve a chance. In fact, my entire family (mum, sis, & I, mostly) were regular customers here for a long time. With three women in the household, you can imagine the amount of dresses, shirts, pants, etc needed to be hemmed/​dry cleaned/​tailored.
First off, service was always spotty– you never knew if your item was going to be ready when it was supposed to, and prices always varied. However, my family kept coming back due to its proximity to our house, and the «friendly» staff.
However, this «friendly» staff stole my mum’s dress!
She brought in a dress she cherished dearly to be dry cleaned and repaired, and the woman asked if she could keep it for a week or so in order to copy the design and make her own (she’s starting her own clothing line?)
A week later my mum comes in and the lady says it’s not ready (she hasn’t repaired it yet – ) so my mom waits another week, and when she returns the lady DENIED having a dress of hers! It was never returned to us. Unfortunately we had no tag or receipt (we trusted her) so there was no way of proving that we had dropped off a dress.
Needless to say, this business owner is shady, unreliable and I am boycotting it forever. As should you.
BTW, the place RIGHT next to it, is bigger, more efficient (next day service!) and super friendly.

Excellent customer service! The woman I assume to be one of the owners is incredibly welcoming and funny. I took a couple of pairs of pants to be hemmed and she got the lengths just right.
One of those experiences that left me walking away with a huge smile on my face and feeling like my money was very well spent. ($ 12 per pair in case you’re wondering)
I will most definitely bring any future tailoring needs to her!

Precise and expert handiwork. (I’ve had trousers altered, and hemmed) I don’t know her name, but the main person there is REALLY good at what she does. I’ve been going there for years and she has never let me down. I’ve always felt that my expectations were matched or exceeded, and that I got the better end of the deal. She is friendly – I can tell she recognizes me now – yet always professional. So nice (and increasingly rare) to meet a true artisan/​craftsperson that you can have an ongoing, mutually beneficial relationship with. You can tell she takes a lot of pride in her work, which gives me more confidence than anything that I am in good hands. It’s good to support a local, small-​owner business, too.
Pros:
Very reasonable prices especially considering the top-​notch quality
Fast
Friendly yet professional
Family-​owned business
Cons:
Haven’t found any cons yet

I’ve gone here to have several pairs of slack hemmed. They were quick and got my pants back to me within a few days.
The place is small and quite crowded inside with sewing supplies.
The two employees that were working when I went there were kind but friendly. There are two make shift type dressing rooms in the back.
Pants were hemmed professional and ready within 2 days.