Tennis Town and Country

More than just an amazing tennis store, Tennis Town and Country is an incredible resource for the local tennis community. They are friendly, helpful, passionate, and KNOWLEDGABLE. This truly sets them apart.
Jesse is a master stringer that works out of the store, he strings right there in front, and he’s happy to talk tennis with anyone. He’s also an absolute expert on all aspects of tennis rackets and strings. I came in to replace my racket that was well over 10 years old, thinking only of one type of racket. But he listened to me, chatted with me for a good 10 minutes, and encouraged me to try another, one which I would have never expected would work for me. It has made all the difference! I couldn’t be happier, and this never would have happened had Jesse not taken a personal interest in helping me to find the right racket.
Their prices are extremely reasonable and they don’t nickle-​and-​dime you – if you buy a racket, they’ll throw in a free overgrip, free lead tape if you want to change the weight. They are just very reasonable with everything. Their «Demo Program» is awesome – it’s $ 50 to try out as many rackets as you need, and then they credit that if you purchase a racket. So it’s essentially free and saves you many, many hours over trying to do «online demos» and shipping rackets back and forth.
This store is just a great example of the advantages of shopping local, and all the things you get by dealing with real people who are giving with their time and knowledge.
Truly a five star local business! The local tennis community really benefits from resources like Tennis Town and Country. So all you tennis players, support this store!

Bought a Wilson racket and ASICS shoes.
The staff was very kind, knowledgeable. Suggested me various options w/​enough time to try them and helped me to find the best fitting products.
Also got a bag and the racket grip taped w/​no extra change. Still the price was good, very close to the best price I could find from Amazon.

Got my racquet re-​gripped in 5 mins for barely any price above the cost of the grip itself.

Appalling ‘Customer Service’
Yesterday we walked into Tennis Town and Country with the hopes of looking at used or new rackets for purchase. Upon entry, one of us felt the strings on some rackets on the wall and asked if these were used and for sale. The manager was rude and condescending when he ineffectively stated they were other customer’s rackets needing to be restrung as if our inquiry was ridiculous. We then proceeded to look at the new rackets and I quietly commented to another member of the group how rude the young manager was and was immediately confronted again by the manager who stated he ‘saw us whispering and if we have a problem we should just leave.‘
We were absolutely shocked by such an unprofessional and disrespectful employee and what is most appalling is that this individual was a supposed manager. We may have been guilty of being ignorant to some form of tennis educate when another person’s racquet was touched innocently but instead of informing us or educating us the manager immediately became confrontational and attempted to belittle us in front of the two other employees.
Retail shops differentiate themselves less on products and more on their customer service and after our sole experience at Tennis Town and Country not only will we never go back but we felt obligated to write a review stating our experience because we hope other customers are forewarned before deciding where to purchase their tennis equipment.

We stumbled into the store on our way to the butcher shop.
I have recently started picking up tennis again and thought it might be time to update my racquet.
These guys were very knowledgeable and helpful.
I ended up buying a racquet and they strung it for same day pick up.
I probably could have gotten a better deal online but for someone that needs guidance on the right racquet I am happy to pay for their service.

The selection of inventory is great and I’ve always had a great experience here. The staff is really nice — Cade (sp?) the owners’ son is really charming and knowledgable. He’s helped me select a few rackets, grips, etc.
Solid place! Must stop in if you’re in Town and Country Village!

This is a really great tennis shop hidden in Palo Alto’s Town & Country. My sister and I were looking for new tennis rackets and my friend suggested that I try out their demo program. ‘WHAT’ was my response. I didn’t even know this existed. Previously, I had picked up a racket at Sports Authority that wasn’t cutting it.
How it works:
1) Pay $ 40 upfront, which will go towards the cost of your new tennis racket.
2) Demo the rackets over a period of 5 – 6 weeks (not sure if there is a set time limit but we took our time trying as many rackets as possible).
3) Select your racket and ask them to string it up and put a grip on it! Your new racket will be ready in 2 – 3 days.
Note: You can usually try a new racket per visit and if there are not too many people, you might be able to try out two at a time. It was nice to do the program with my sister and test each others rackets each week. I settled on a Babolat AeroPro Lite and picked a dark grey wrist wrap so it wouldn’t get dirty.
Caden is awesome and will help you find what you are looking for. He is extremely knowledgeable and can tell you about the different weightings of each racket and make recommendations based on your preferences. I love that they take notes each time you demo a racket so you can build up a history of what you liked and didn’t like.
They do have a good selection of pre-​strung rackets if you need something to play with that day.
They also have a small selection of shoes here — the sale selection is limited BUT the sale items were all on a deep deep discount. If you are looking for new shoes I would definitely just take a quick look to see if they have something in your size in the sale section!
The Town & Country parking lot can get a bit crowded, but you can usually find parking somewhere. If you are running out of luck try the area near Trader Joe’s.

Cute tennis shop, great service. I’d come here for Caden’s knowledge and ready smile alone.
Background: I played tennis growing up and was captain of my high school varsity team. Then adult life happened, and before I knew it, it’d been 15 years since I’d stepped on a court. Time for a new racquet.
Enter Caden and Timi and the demo program at TTC. They know exactly what you need. I started by showing Caden my old high school racquet, and he steered me toward a racquet that was similar. As the weeks progressed, I’d come in with incomprehensible comments, like «It feels twangy,» and Caden or Timi (whoever was in the shop at the time) would decipher what I meant and fine tune the next selection.
A friend of mine was demo-​ing racquets at the same time (although with a different store, since she lives in the South Bay), and Caden remembered not only the racquets I checked out from TTC, but also the ones I told him my friend let me try. He didn’t even have to look in the computer to jog his memory; he’s that good.
I think I’ve found the racquet I’m in love with, so I won’t be going into TTC every week anymore, but I’ll definitely be back for all things tennis-​related in the future. I highly recommend it to anyone looking for a personal touch and a nice staff who really know what they’re doing.
(They’re also really sweet with little kids. Timi was so excited about my 6-​year-​old learning tennis, she gifted her a sparkly heart-​shaped vibration dampener for her racquet. And Caden had a conversation with my daughter about tennis-​themed candy. Obviously, she thinks he’s the coolest.)

Great tennis shop with really nice owners. Have bought racquets, strings jobs, shoes, etc., and have always had a pleasant experience. Competitively priced, but what sets them apart is their customer service and knowledge.

Been here a few times and the service has always been top notch! Welcoming owners, reliable, and seem very knowledgeable of the game. Goto place for all tennis needs!

These people are tricksters and I would recommend buying your tennis stuff from other places. I bought a pair of $ 100 shoes from here just because the guy said I could get it replaced anytime (inspite of the replacement being allowed only for 6 months). After 6 months I called them for getting a replacement, they gave all sorts of stupid reasons about the replacement not being possible, etc.
I’m a solid 4.0 tennis player and I recommend —
For restringing I recommend Racket web on university ave. (stanford team gets it restrung here)
Shoes, grips, strings — try sports authority, sports basement, big 5 sporting goods etc .- you’ll get a much better collection of shoes (not just expensive ones like here)
Tennis rackets — Definitely check amazon or
for prices before you purchase.

I had such an efficient and pleasant experience with this store that I had to break my vow of reviewing silence. I needed two rackets regripped. I called ahead, was quoted a lower price than at other stores, and headed over. The man who helped me was friendly and knowledgable. He wrapped my rackets quickly and skillfully and didn’t look down on me for being a novice with old rackets. I will certainly come back to this store if I need new strings or balls in the future!

Love this place and the people who own and run it! I have bought racquets, cloths and string jobs and never had an issue.
The youngsters who work there are professional, courteous and very knowledgable. Everyone knows about the latest tennis trends and how to stay competitive with the right racquet and string combo.
I recommend this tennis shop over all the shops in the area.

I’ve been getting my racquets re-​strung here since I arrived in the area (2 years ago). The customer service you get from ALL of the staff is very good. I have been having some issues getting a string that really suits my needs and they have been super patient with me and incredibly helpful in making suggestions.
The shop strings the racquets for the Stanford team so you can guarantee that your racquet will be strung professionally. Despite being so busy they are always very quick to re-​string. Prices are competitive and they stock all the usual accessories.
I highly recommend this store, I could not be happier with the products and service that they provide.

i came here in search of tennis shoes, since i learned that they provide special ankle support that cannot be found in traditional sneakers or running shoes. of course, i learned the hard way by lunging for a ball, and subsequently turning my ankle and landing on my derrière, so it was advised that i purchase a pair of proper tennis shoes. lesson learned… the HARD way!
the salesperson told me that all of the shoes were in the back of the store, and several pairs were on sale, some even on clearance… read: deeply discounted prices!
i quickly scanned the women’s shoes and immediately saw 2 pairs of shoes that were my size, both on sale. the 1^st pair felt ok, not quite the exact fit to my foot though. the 2^nd pair, adidas barricades, were perfect; snug on my feet, but not tight, with good arch and heel support. granted, the shoes were a bit heaver than what i am used to with my running shoes, but that is how tennis shoes are made.
but the good news didn’t end there. since there was just the 1 pair of this style of shoe left, and in my size, they had discounted the price by 75%! total bill? $ 22!!! where can i get any sports shoes at this price in this day and age? apparently, at this store!
i also bought some overgrip for my racket handle since my old grip was starting to wear thin and look nasty. no discount on this purchase, but given the amount of money i saved on the shoes, i had no issues paying the full $ 6 for this accessory.
the salesperson was very friendly and helpful in assisting me and answered the myriad of questions that i have. two big thumbs up for customer service!
note that they have a racket demo program available for those who wish to try their rackets before purchasing. ask the staff for details. slight downside is that their racket selection is a bit smaller than most tennis specialty stores, so they may not have the exact brand/​model that you’re looking for.

Think before you buy from them
There is a not return policy even if you attempt to return a full priced item the next day
One of their euro trash sales associates told me since I did you ask her specifically she did not mention this odd policy
When leaving the store I mentioned to my mom I would not choose to shop here this sales associate butted in and said she didn’t care if we did not return
Wow, never had such cheap customer service experience before

I normally shop at Woodside Tennis but the nice thing about this store is that it’s convenient to my house so I thought I’d check it out. When I got there I noticed the store didn’t really have a large selection and prices are a bit high for stringing and clothing. The staff wasn’t very friendly either and seemed a bit cold. If it’s an emergency I’ll come back but if not I’ll keep shopping where I normally do.

The place is small, but dont let that fool you, they have a larger selection of products than maybe even swetkas tennis. They carry strings that not even swetkas carry. Owner is a very nice person that is just always willing to help. I went there to get some strings that no other shop had, and am very happy with them right now

I just learned my racket was re-​strung here… thank you, dear J, you are a sweetheart.
Admittedly they did a fantastic job — I’ll be checking them out for other tennis goodies.

This place does not have a ton of selection but they do a great job stringing rackets and they really try hard to make sure your needs are met. I tried a stringing blend they suggested — the federer blend and its been awesome. Very nice folks.