Walgreens

Palo Alto, United States

3.6

Closed now

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 650-326-3876
Website:
www.walgreens.com
Address:
Disco Rex 328 University Ave, Palo Alto, CA, 94301
Nearby public transportation stops & stations:
0.3 miPalo Alto Transit Center
0.3 miPalo Alto
0.6 miStanford
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Bussiness info

Accepts Credit Cards
Yes
Parking
Street
Bike Parking
Yes
Wheelchair Accessible
Yes
By Appointment Only
No

Today

Today 9:00 am – 12:00 pm
1:00 pm – 5:30 pm
Closed now
Local time (Palo Alto) 4:42 AM Friday, June 13, 2025

Business hours

Monday 9:00 am – 12:00 pm
1:00 pm – 5:30 pm
Tuesday 9:00 am – 12:00 pm
1:00 pm – 5:30 pm
Wednesday 9:00 am – 12:00 pm
1:00 pm – 5:30 pm
Thursday 9:00 am – 12:00 pm
1:00 pm – 5:30 pm
Friday 9:00 am – 12:00 pm
1:00 pm – 5:30 pm
Saturday –
Sunday –

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20 reviews of Walgreens

No registration required
Place rating: 1
Mountain View, CA
Terrible place. A guy working there kicked us out like dogs because it was time to close. He was aggressive and rude. Never have I ever had a worse experience in a store. He could have approached us nicely, but no! He had to be so rude. I feel ashamed that this happened in front of my parents who were visiting us in the Bay Area for the first time.
Place rating: 5
Fremont, CA
A big huge thank you to Allison. She brought a injection I needed to the Blake Wilbur Walgreens for me. I work at Stanford and take a bus so I didn’t have a car to get there. I think that is amazing service. She saved me a lot of worry. Thank you so much!!!
Place rating: 1
Palo Alto, CA
Be careful with the pharmacists! My dentist prescribed 14 days supply and they gave me 32 days, when I was trying to return the extra bottle (unopened, no use anymore) they did not take that said there’s no return policy. Really bad service!
Place rating: 5
San Antonio, TX
This pharmacy is amazing. All of the employees are so sensitive and kind, even when you can tell they are slammed with work (literally phone ringing off the hook). They move quickly trying to get all of the orders filled asap.
Ryan, the pharmacist, is really just incredible! I came on an afternoon when they were very busy and my prescription wasn’t ready. He said he’d call my doctor and figure out where my prescription was. I left flustered and Ryan called me literally 10 minutes later. He found out that my medicine had been tied up in pre-​authorizations. We chatted about costs of the medicine and he gave me a code to medical website to register and get a major discount. Then he called back 10 minutes later and said he got my medicine approved (no clue how!). I ended up paying $ 30, when I expected to pay $ 300. When you’re in the middle of a long treatment process, this small act of kindness by your pharmacist is a big deal! I really appreciate him and the whole pharmacy so much.
Place rating: 5
Milpitas, CA
Ryan at Disco Rex is awesome.
I made an appointment to go over my new medications, and Ryan was super patient with me as I asked many questions. He made sure that I was confident in going home with my bag of goodies. He even packed one of my meds with ice since he knew I was going to grab lunch after our appointment.
Everyone else was also very nice. As I waited for my appointment they updated me to make sure I didn’t feel forgotten.
I can’t speak on pricing since my doctor chose this pharmacy for me. They did remind me to look into discount programs which helped a little bit. I appreciated every dollar I saved!
Place rating: 5
Palo Alto, CA
This is a fantastic pharmacy and an equally fantastic staff. They really know your medications as it relates to what you are treating. They are deeply caring about getting the medications to you and making sure you understand them. Someone here is prioritizing customer service at the counter but also throughout the client relationship and it’s great!
Place rating: 3
South Bay, CA
Walgreens always has a collection of interesting folks that shop and hang outside of it. An affluent city like Palo Alto is no different. After the original caught fire they rebuilt a new one but the essence is still there. Went in with a friend who was buying some daily goods I checked out the always entertaining «As Seen On TV Section». Man who buys this shite? Good for a laugh however!
Place rating: 5
San Francisco, CA
This review is for Disco Rex.
I was initially unsure about working with a pharmacy out of town, but my doctors chose them for my large prescription order. They were very communicative over the phone and made sure I was signed up for all the money-​saving programs that I could qualify for. But the real reason for the high score rating comes from their shipping policy. My overnighted meds were unexpectedly delayed due to the San Diego fires slowing down Fedex’s flights. I called the pharmacy to ask about the status of my delivery and they realized one of my meds was temperature sensitive and might not arrive cold because of the delay. One of the pharmacists (Alice) not only re-​ordered the med for me without charge, she drove it 45 miles each way in rush hour traffic to get it to my house that night. Hand delivered service really made my day.
Place rating: 5
Palo Alto, CA
I stop in here once a month to buy a Caltrain pass. The experience had never been too memorable until yesterday, when I couldn’t find my Clipper Card a few hours after putting a $ 180 monthly pass on it.
I called Walgreens, and a nice woman couldn’t find the card, but spent at least five minutes on the phone with me as she searched for the card, asked her colleagues, and then looked through all of their receipts to help me look up the 10-​digit card number, so at least I could call Caltrain and get a replacement. Thanks for the great customer service, Walgreens!
Place rating: 1
North Liberty, IA
This place is HORRIBLE!!! If you need fertility meds buy online, they’re so much cheaper, friendly staff and next day overnight delivery.
My dr called in a rx for me, which the pharmacy told her would be ready on Friday evening so that I could pick it up Saturday. So I drove 2 hours to get here on Saturday only to find out they randomly decided to be closed that day, even though they’re normally open Saturdays and I had just talked to them the afternoon before confirming my pickup. So I drove home empty handed, wasting 4 hours of my Saturday.
Returned first thing Monday morning and was told by a very rude assistant that the pharmacist still had to «make» my rx and that it would be atleast 3 hours before it was ready. Seriously??? You wasted 4 hours of my time on Saturday and now you’re going to waste another 3??? If I had any other options I would go anywhere else at this point, but unfortunately I need to take this med tonight so I’m stuck waiting for a pharmacist with an empty pharmacy to take 3 hours to mix something that will take him less than 5 minutes.
I strongly recommend freedom fertility online, they were so nice and helpful and quick too!
Place rating: 3
Livermore, CA
This review is for Disco Rex.
Tiny specialty pharmacy. I had to ring the doorbell to get into the top secret pharmacy. Pharmacist was nice enough just painfully slow. My prescriptions had been there a week, but were not all together. He did account for all the medicine which was nice. If you are spending that much on meds they better all be there!
Prior to this visit I had called multiple times to see if I could have the meds mailed. I knew there was a holiday coming up and there wouldn’t be any mail that day. Unfortunately, it is very difficult to get a hold of someone there. In the end I had drive my ass over there to get the meds on time.
Parking is a pain in the ass on University Ave.
Place rating: 2
Sunnyvale, CA
It’s pretty clear that some of the other reviewers probably meant to post for the other (larger and normal) Walgreens down the street. This pharmacy is tiny and is focused on fertility meds that need to be compounded — you have to ring a doorbell to get them to let you in. The customer service here is only fair, and all I can say is that I hope they have someone more on the ball actually compounding the medication than the people they have who answer the phone. First they told me I could pick up today, then realized they didn’t have what I needed and I had to go back tomorrow. If there was another place to get the medication I was prescribed I would go there instead.
Place rating: 2
Dublin, CA
Now that I’ve gone again, I can be sure that the rudeness I experienced wasn’t just them busy the first time I went, they really are unpleasant. To the phone call I got demanding payment while I was driving there, even though it meant pulling over to get a credit card, to being told the med would be left next store at the big Walgreens, and finding out it wasn’t after I waited in line 15 minutes, to just the general lack of customer service in the store, I’m truly not impressed. If there was anywhere else to go for the specialty meds I need, I would go elsewhere. The customer service is horrible.
Place rating: 4
Mountain View, CA
I came in a rush this afternoon to get some supplies, and Dotty was really helpful and also let me in on a coupon special to save me some cash on the supplies. Great service and really made me smile.
Place rating: 4
Santa Cruz, CA
I found what I want, I found what I didn’t intend to buy, and I got a chance to browse a few magazines whilst waiting for my date to show up.
I got my Muscle Milk Light protein bar, a Diet 7-​Up, and a black eyeliner from Revlon. WINNING. Oh and great service, too.
Place rating: 5
San Juan Bautista, CA
Ordered medications from Disco Rex, Their costs were the lowest I found. I called about 8 pharmacy’s. Customer service was great. Recieved my medications by mail within 24 hours of my order. Thank you.
Place rating: 5
Redwood City, CA
It’s finally open again after 3 years! I feel bad for CVS down te street, but it’s great to have this huge, shiny and new Walgreens back in Palo Alto.
Place rating: 1
Oakland, CA
I brought in a prescription that happened to be a schedule II drug (this means my doctor cannot call it in, pharmacies cannot transfer it around — they MUST have the original prescription). The prescription was written for a fairly high quantity, so I didn’t think the pharmacy would have that amount on hand.
As expected, the pharmacist told me they had to order it, and that it would take approximately 5 days for the medicine to come in. So I left my prescription with them and thought they would actually do their job.
I come back a week later, and they can’t find the prescription. Well, not only was it not filled, but it was also never actually entered into the system. So, it was never ordered.
They held onto my prescription for a week without doing anything and didn’t even bother to call. They offered a weak apology and then just shrugged it off.
Meanwhile, I could’ve actually gotten it filled somewhere else in that week…
Such annoyingly bad customer service. Avoid!
Place rating: 5
Denver, CO
The Cutest Walgreens!
I’ve never seen a Walgreens this tiny! We decided to stop the car, parked (got lucky found a spot right away) and checked out this branch before it goes away. We noticed that a bigger one is being build just around the block.
It reminds me of a 7 – 11 in SF on Market but cleaner. They only have the really basic stuff like little travel size lotions and shampoos and whatnots and carry more of the health needs. We found a travel size bottle of my favorite Curel Lotion! Score!
Of course now that I’ve read David B.‘s review– they still do carry Dr. Scholls athletic insoles and they still have the cute asian girl at the register :) Only difference is I would still go next door if they’re cheaper by a dollar!
Place rating: 4
San Francisco, CA
Very tiny pharmacy in downtown Palo Alto, now owned by Walgreens. This is a compounding pharmacy, so they can make custom liquid preparations, although I’ve yet to need that service. They have filled mailed prescriptions on time, and I’m usually in and out in 90 seconds.
Very minimal selection of non-​prescription items — it’s a pharmacy, not a supermarket, unlike most pharmacies.