Paramount Family Vision Center

I have been seeing Dr. Lim for as long as I can remember (more than 20 years). He is very friendly and extremely knowledgable. They carry a wide selection of lens, from the ones in the discount drawer to Oakleys and Gucci. But besides the professional aspect, Dr Lim is still my eye doctor because of all that I know he does for the community. He is a long time member of the Lions club, supporter of the aquarium of the Pacific and works with the local high school to give students work experience through ROP. So I will continue supporting him, because he continues to support us.

Called to confirm appointment before I headed there. I had an appointment at 2:30pm and arrived at 2:10 filled out paperwork and waited. One hour went by I was ok with that because I know things happens. 1 hour and a half went by okay this is ridiculous. Two hours went by and yeah I about lost all the patience I had for the day. Receptionists kept saying I was next. I was next but was not next. I was finally called in at 4:30pm! If they would have told me when I called to confirm my appointment that they were overbooked with appointments and I won’t be seen until about two hours later I would have came later.
They need to work on scheduling because that was crazy.
I spent about 15 minutes with the doctor he was friendly and had good bedside manners.
I would never book an afternoon appointment again.

It’s hard to find a REAL optometrist that can do it all. Glasses, yearly exams, contacts, HARD contacts and make you feel relaxed. You never just go to the eye doctor to find good news. Eyes can sometimes just get worse. But that’s where Dr Lim’s relaxed attitude comes in. A doctor that will make any situation have solutions and recommendations.
I’ve been going to Dr Lim since I was 8 years old (now 28yrs old). Though the location, and workers have changed, his practice and character has not. His interests are seen all over the office,…from the water tanks filled with fishes, to the immense variety of displays for Oakley and frame brands alike. That is a personable office. Not once have I seen the staff stressed or in a hurry. It starts from the top. From what I’ve seen, he does not rush patients, and has a passion for the practice. Couldn’t recommend him enough.

Thank you Dr. Lim and your staff!
Our son got his first contact lenses and has been coming here for about 7 yrs and has always been happy with his experience here.
I’ve been coming to Dr. Lim for about 25 yrs and I’ve tried others when we moved out of L.A. but no other office has treated us like Paramount Family Vision.
We recommend Dr. Lim & his team to everyone.
VT

Friendly staff, funny doctor and great atmosphere! Always feel welcomed and have never had a bad experience here. Overall a great place! I will definitely be coming back!

Probably the worst experience I’ve ever had never coming here again first of all I wasn’t able to even see with one of the trial contact lens and I told the doctor and he gave me the same prescription just different brand

My family and I had been coming here for about 10 years and Dr. Lim is great! but I recently visited again for my annual eye exam and there is absolutely terrible terrible customer service! The receptionists are all very rude and not helpful whatsoever, they seem to not understand the directions given by Dr. Lim and do not care to understand them. Selection of frames is also very slim. Its a shame that the customer service is so bad because Dr. Lim really is a good doctor but I will not be coming back here again.

This place sucks. I’ve been coming for over 15 years and all I asked was to get a sample for contacts and I was treated like I wanted to steal something. I don’t even know why I went there for so long the doctor is pretty annoying and can’t understand anythying he says and his receptionists they never last you always see different ones and they all seem lost they don’t know what they are doing. He’s very expensive too and don’t have a big variety of glasses to choose from.
I would never go back to this place.

*ATTENTION*
They close from 12:00 — 1:00 for lunch
This is my 1^st time ever coming here… my Niece got her glasses here & she broke them at school, so I brought them in to see if they had a Warranty. While I was waiting for them to open from lunch I decided to check out their Unilocal reviews, by the time they opened I was very apprehensive about walking in because I did not want to end up getting in an argument with these rude & unprofessional girls I just read about.
I was greeted by all 3 of the girls, who seemed very friendly & professional. They immediately pulled up my Niece’s records to check her Warranty & replaced her frames with no problems at all.
I was in & out in a matter of 5 minutes, I was totally impressed by their kindness & professionalism to me & the other Patient/​Customers in the office. They handled everyones needs very quickly & efficiently.

I agree with vero c. The girls that work at this place are all very rude, the doctor is pretty nice, I used to go here but I decided to switch because of the horrible customer service, I live in the area but now i rather drive all the way to Torrance than go to this office if I could I would also give –5 stars for the customer service