Purrfect Auto

This place used to be so good. I dont know what happened seeing that its the same owner. Started coming here about 7 years ago because a customer of mine recommened them. At first we were just getting oil changes, a total of 3 cars i bring here. I started to get our cars serviced here, they appeared to be doing a good job until i would take my car somewhere else, because they would be fixing the same thing over and over, and they would tell parts were not right. Low and behold i am here today because i got a new transmission 2 weeks ago $ 2700.00, car wont click into gears, tow truck guy tells me a lil plastic part is missing, 5 min fix. Been here a damn hour now the owner tells me hes waiting to hear from the dealer he doesnt have the part, i might as well take it to the dealer. After today im done, theyve lost my business.

I have been a customer for 5 years. I trust Ernie. You can too.

So I’ve been coming to this shop for a few years now. It’s become the go-​to for smog testing both mine and my wife’s car. It all started with a Pennysaver ad that saved me some bucks on a last minute need to get my vehicle registration done. I’ve great had great luck timing my visits right and getting the service done pretty quick (average 30 minutes) compared to other shops I’ve visited in the past.
I recently felt the need to share a review considering how long I’ve been a relying on this shop. Unfortunately, I’ve noticed a number of reviews mentioning bad experiences when dealing with the BAR CAP program. I can’t say whether or not those reviews are accurate, but all my visits have been your normal, get checked and go situations. I certainly haven’t experienced any upset customers during any of my visits.
So as far as my review goes: If you’re looking for a good in-​and-​out service to get your registration taken care of, these guys’ll get it done.

I came here after dropping of my kids at school and I only stopped cause I needed a smog check, well first of all it was very a nice surprise to find out that the service was very affordable and if it doesn’t pass they give you 30 days to get the car fixed and bring back for a free re-​test

I am very pleased with the work that the mechanics did. Everyone was friendly and nice. The work was done in no time and I had no problems after it.

My smog check was required to be completed at a STAR station and Purrfect Auto Paramount is listed as a STAR location. I had the smog check done and it failed. The mechanic advised me in order to further explain exactly what needs to be repaired and costs he’d have to diagnose for an addition $ 50. I told him I didn’t have the money for repairs so it didn’t make sense to diagnose. He then advised we can go pay the registration fees to the DMV, submit a request for financial assistance through the BAR CAP financial assistance program that his location is approved for, if qualified come back for repairs and he’d put the $ 50 diagnosis fee toward the total cost of repairs. I agreed, got the diagnosis and it came back with 2 electrical problems but emissions were fine. His estimate was $ 420.00. I asked if that would resolve the issue and he said he couldn’t confirm — due to electrical issue it would be a process of elimination. I submitted the request for assistance thru BAR CAP program and was approved for up to $ 500. I brought back to him and he then says he is NOT a part of the BAR CAP program and would refer me to another location that IS to complete the repairs but I would need to pay the smog test and diagnosis fees again. I asked him why he is now saying he’s not a part of the BAR CAP program and he said because the program takes up to 90 days to pay their shop which is too long for them to wait. I later confirmed thru the DMV and BAR CAP program that his location is in fact a current approved certified participating location. I confronted him about this and he then proceeded to tell me I am free to go wherever else I wish to have the repairs completed and he didn’t do anything wrong.

I just got my oil changed here for $ 24.30 after tax which is very competitive pricing because it would cost me $ 45 to get my oil changed at home using the kit that Auto Zone sells (the basic one).
I drive a Corolla. Prices will vary on the car and the type of engine you are using.
Tony is great, he answered all of my questions while he was changing the oil and filter in the car. I learn something new every visit. And he never fails to joke about how dirty my car is (yeah, it’s a mess).
Usually, there is a wait since multiple cars are in line and they serve one at a time, so download your best games on your mobile and relax in their waiting room.
They have a coffee machine and a TV which is pretty nice, but I always just walk to the taco spot if it is going to take longer than expected.
Love this place– great pricing and no bs like at every jiffy lube.

I brought my vehicle to Purrfect Auto because it was leaking antifreeze. They said I needed a new radiator. I asked them twice was this the problem and they said yes. After replacing the radiator and test driving it, the problem was worse than when I first brought in my vehicle. The water was now boiling hot! Then they told me it wasn’t the radiator, it was a blown head gasket. So now I was already out of $ 274 for the radiator that I didn’t need, and now they are quoting me an additional $ 1100 for a new head gasket, which was supposedly the real problem. I declined because at this point I didn’t trust them anymore and didn’t want to pay for anything else I didn’t need! After taking my vehicle to my regular mechanic, he diagnosed the problem and guess what, it WAS NOT the head gasket either, it was the WATER PUMP!!!

The staff were extremely helpful and patient with my many questions regarding my car smog and repair. They also gave me an amazing deal altogether whereas I feel that I may have been taken advantage of elsewhere. Their prices were fair and they did their work in a timely manner and I will definitely use them again in the future!

I needed to get my transmission oil changed but I didn’t want to get raped ($) by aamco. So I decided to try this place out after seeing it in the penny saver. I honestly don’t like cutting corners with my truck so I interrogated them to death first. They use good, synthetic mercon. They are also 60 $ cheaper than the other Purrfect branch, idk why but they are. While the add says the trans service is 59 $ (my truck didn’t qualify, shocker…) I ended up paying 93 $ still way less than anywhere else, and they did a good job. The attendant isn’t the most polite guy in the world, but who cares if the job is done right– I’m sure my interrogation didn’t help any either.

Needed car smog and got there before they closed and was turned away and refused service because one car was ahead of me. Wow, I would think that with the way things are they would welcome the Revenue, but I guess not. So I would recommend any other place than this one.