All Bergen Appliance Service

My appliance was diagnosed and fixed correctly. No issues there. However, the appointment was for the old «between 1:00 PM and 5:00 PM» time window. Fair enough. There are multiple appointments that the technician needs to make and he doesn’t always know how complex some of the repairs will be. He did finally show up on the appointed day — but at 6:30 PM. That is not good. I would not have had to leave early from work if we scheduled it that way. I realize that you can’t schedule perfectly. The real irritation was that there was not a single update to let me know of the delay. This would have been a simple courtesy and my review would have been higher. They must have known at some point that the technician was delayed. Even if I had known at 4:30 PM, that gives me two hours of my day back, and shows that they are interested in me as a customer. As I said, my appliance was diagnosed and fixed correctly, it’s the lack of courtesy that disappointed me. I hope that they would do better by me in the future.

Do NOT USE them. I have been using them for years and was never happy, because they never have parts on hand and everything had to be ordered. But I always had a coupon and was too lazy to investigate other repair businesses. But this time was the last. I had 2 problems: Viking cooktop was not igniting and a drip from the Refrigerator water dispenser. After a «diagnosis» and multiple calls to the owner, 2 weeks later, I still do not have a quote or a time frame to fix it. I keep getting «we are waiting for a quote from our supplier» It takes 2 weeks for this?
NEVER AGAIN and please spare yourselves aggravation by thinking you are saving money with their «coupon»

My family has used All Bergen for years for house calls and has always been happy with their service. I was surprised to see so many bad reviews, so wanted to add my two cents.

i have used this service many years ago and found it o.k. but was not satisfied with my dishwasher repair last summer and had to keep washing dishes by hand.
a couple of months ago i needed to replace the freezer evaporator fan motor in my LG
fridge so i called them. the estimate they gave me seemed extremely high so i did some research and found that the fan motor cost was very inexpensive; i paid $ 45 for it incl shipping from
. took me a while but i found a repair place
e.v.s. appliance service, hawthorne, nj. who changed the part for $ 91 thereby saving me almost $ 150. the fan was intact and did not need changing contrary to what the all-​bergen fellow said… that alone was a $ 40 saving. it is quite sad i had already paid
all bergen $ 96 for their diagnostic visit.
michael from e.v.s. was very courteous and professional; he also gave me tips to make my dysfunctional dishwasher — on which i spent $$$ last year at all bergen — work well and now, thanks to him… i don’t have to do dishes by hand. hurray!!!
i will call mike for any and all my appliance repair needs now.

Nature of complaint: A sales presentation that misrepresents the service
Problem description:
Called company to provide service for a Sub Zero refrigerator which began registering too high an inner temperature. Service tech came ($ 75 charge +tax – OK) and gave us assessment and said someone from company would call with an estimate. Several hours later, a representative from company called and gave us a price (excluding parts which were still under limited warranty) of $ 1,495.50 which consisted of, per their breakdown, parts not covered under warranty of $ 371, shipping of parts $ 42, tax of $ 97.69 and LABOR of $ 984.81 less an advertising coupon for $ 100 and less the original service call charge of $ 80.20 ($ 75+tax). The net amount would be $ 1,412.99. The company spokeswoman said explicitly that the labor was predicated upon a rate of $ 180/​hour (which we thought was extremely excessive… but agreed to). She said the job would entail 4 – 5 hours of tech time to affect the necessary repairs. The next day, the tech came with the parts necessary and before he began work, we asked him how long he would be there working… He said explicitly 4 – 5 hours. We kept tract of his time. He arrived at 10:15AM and worked until 11:30AM when he said he had to «get something». He didn’t appear again until 1:40Pm and finished up (as noted on the time stamped Visa receipt in our possession) at 3:22PM. His total time servicing our product was, in fact, only 3 hours (which included two telephone calls, one of which was personal as we could hear). I called the company to complain about this OVERCHARGE on labor and spoke to the manager (Mary) and explained that given an hourly rate of $ 180, the total labor cost should have been in the area (pre-​tax) of $ 540 instead of the $ 985. She explained that they charge everyone the same amount because most of this type of job takes that long and that our tech did it quicker than anyone else had ever done it. We were present the entire time of his service and he certainly didn’t appear to «rush». In addition, he was on his cell phone twice in the morning, one of which was definitely a personal call. We requested a credit on our card and she blatently refused. We said it should state a «flat rate»
hourly rate, FALSE AND DECEITFUL ADVERTISING, IN OUR OPINION.
One should be aware of this company and their billing practices.

Date of First Problem: 12÷2÷2013
Have you complained
or contacted the business? YES
Date Complained: 12÷6÷2013
Purchase Price: 5305
Amount Disputed: 360
Product/​Service Purchased: Sub Zero Refrigerator
Manufacturer Brand Name: Sub Zero
Payment Made: In Full
Payment Method: Credit Card
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