InvisibleSHIELD at The Westfield Garden State Plaza

Worst customer service ever. Bought my «lifetime warranty» screen protector for $ 40 and they claim it’s not from Zagg. Are you kidding me? I still had the receipt, the original packaging and everything. They could even look up my name and ID me. I never had this problem before at any other Zagg location. This place needs to reevaluate its customer service.

TERRIBLE AWFUL NEVER EVER AGAIN. Purchase 2 ZAGG glass shields at Sprint Store $ 40 EACH! — told they are lifetile guaranty. InvisibleSHIELD at The Westfield makes you pay $ 7 for replacement and now the lifetime warranty is 1 month. SHAME ON YOU — YOU SUCK.

Horrible. They charge you $ 40 plus dollars for a glass screen shield, and say it’s $ 7 to replace. When u go u have to make sure to have cash, or else u have to pay minimum $ 10 on a credit card, or buy their stupid wipes for $ 5.00

this is the worst !!!
i bought lighting cable yesterday for my phone and i charged it yesterday the whole night and today guess what ???
my phone had low battery and i charged it with the cable it only charged for 5 mines –_​_​_​_​_​_​_​_​-​.
i called to see if i can get a refund and they told me no i have to go to the website do a warranty and from there wait to get a new one !!!
this is a piece of junk !!! not to mention i paid $ 48.00

This place is amazing. I feel like all of the people that wrote bad reviews about them aren’t necessarily tech savvy. (no disrespect folks). I have been a customer of Zagg for many years now and they always have my phones shield in stock for the replacement.
I went and spoke with a guy named Sean. He did my iphone cover infront of me in less then 10 min. He’s a cool guy and we chatted about upcoming tech releases and he spoke about some of the other stuff Zagg sell’s like speakers. I forget the price but my phone screen was not really that expensive.
Also the most important thing is that the product works! I read the other reviews and noticed they never spoke bad about the shields for a reason. There amazing!
I would recommend this product.

this place is a rip off, they do a good job putting your screen on or whatever, but the people that work there are scumbags that just try to constantly get over on you to make money. pretty much what I’m saying is there customer service SUCKS. they want to charge your 40+ dollars for a piece of plastic and tell me it costs more to make cause its higher grade, seriously bro? its plastic it costs them no more then $ 1 and they mark it up to that much??? retarded… and now they charge $ 7 for installation just because they’re in front of apple. honestly i think people should stop going there, but then again americans spend money on stupid shit, like a plastic cover that costs near 50 bucks with installation…

I got a shield for my Motorola Razr phone and was pleasantly surprised. At first, they didn’t have it in stock but they took down my number and gave me a text when it came in.
Went in, got the shield — it looked great — and haven’t had any issues since. Staff is great!

Has anyone else had difficulty getting their FREE replacements? This is the THIRD time I have been to the kiosk and the rep tells me they are out of protectors. They told the guy in front of me the same thing and he had a different phone. REALLY? You only run out of the screen protectors when it’s a free replacement. C’mon guys, you can do better than that.

I paid $ 90 to get my iphone screen fixed. The associate Sean told me it would be a half an hour. 2 hours later the phone was supposedly ready. When I got home I realized my phone could now only connect to wifi and was no longer able to connect to my service provider. I contacted the zagg store and was asked to bring the phone back. I got back in my car and drove 30 min back to the mall. Sean looked at the phone and asked me to come back in a bit. An hour wasted in the mall and was told he would have to order parts that would be in the latest 2 days later. 3 days later I was told they were in but Seans availability to fix the phone (as apparently he was the only person working there who could «fix» the phone that he broke). Long story short, three weeks later and multiple useless trips to the Garden State Plaza where Sean either had to leave unexpectedly and no one else there could help me or Sean told me he couldn’t fix it and had to order more parts he finally ordered me a replacement phone. I was without a working phone for nearly a month, all of my contacts and pictures were deleted, and when I finally went to pick up my phone I was made to turn in the phone they destroyed, given an insincere «sorry» by an associate that was not Sean and asked if I wanted to keep the $ 2 drawstring bag the replacement was in. I was at least hoping they would refund me some of the $ 90 I paid to replace the screen in the first place. Don’t give these people your business. In the end between the money I paid for them to break my phone completely and the toll and gas money I spent on at least 5 pointless trips to the kiosk I could have just bought a replacement from apple and I would still have all my pictures and contacts. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. This company should be ashamed of itself/

Wow. Yesterday, my sister and I had the single most horrible experience with Zagg. The day before yesterday, we noticed that there was now a Zagg kiosk, so I asked the woman working there if they will do warranty replacements there. She said yes! So my sister and I brought our ipads there last night to get replacements for our devices. I asked them if there was any fees associated with it, the guy named David told me no, that they just need to charge me an installation fee. So we told them that we would install it ourselves. He then said it was the policy. So I asked him to show me their policy, it reads: «After 30 days, an installation fee is all that will be charged should you decide to have our trained staff re-​apply the shield for you.»
That means that you will get charged IF you want them to install it. Which we didn’t. At this point, the overzealous techs named David and Christian had already ripped off the front and back of my ipad and the front cover of my sister’s ipad. so the lady that was standing around while the two guys were helping stepped out of the kiosk — later to find out that she went to call their boss who tells them ‘they have to charge us’. I challenged that. I told her that he can come here and read the policy himself. This lady, named Kena told the guys that they had to reapply the damaged covers back on out ipads. LOLOL… really? After you’ve stretched and pulled them apart? I told them that unless they can get it back to the original conditions that we brought them in as, it would be a waste of time. She said that they had to do that. She is an idiot.
so the two guys were like, we have to charge you shipping then. Which I would have been ok with paying, but they were trying to charge me first for the shipping cost of each piece of the covers and later, David said just for two sets. SAY WHAT??? I demanded that they call their ‘manager’ again — who was apparently managing from afar. I asked the more reasonable of the three people working, named Christian, to explain what really happened to their manager. He did, and the manager miraculously said that there was no charge this time, but next time, they will have to charge us. Do you think there will be a next time? They were only willing to give my sister a front cover. There are people working at your organization that: 1. Do not understand company policy 2. Misrepresent Zagg to the general masses