Manas Torcom Carpets-Orientals

I contacted Costco to purchase wood flooring for my kitchen. They put me in touch with Manas Torcom. I should have listened to my gut when, after taking off work to meet their sales guy, Jeff, he forgot to show up. I called him and he blamed his transition to an electronic calendar and finally arrived for the estimate.
The installation was terrible with splinters all over the place. It took several months but they finally replaced the floor (hence 2 stars instead of just 1). It’s still not great – the transition piece they used exposes the plywood underpayment to my formal dining room and the quarter round doesn’t match – but i don’t have the energy to deal with them to get it fixed.
I think they can’t keep up with the business Costco is bringing their way. It’s a shame.

Very dissapointing company… the whole situation is still pending will update soon, on the progress. This is just a warning for customers to be careful and get everything in writing. So far the company is hiding because they don’t want to fix the issue that is going on! We were trying to encourage and help small businesses in Park Ridge instead of going with the usual Empire… big mistake. We have used Empire before, they have more experienced workers, the tools, and the knowledge and of course are cheaper, and always have contact with their customer. Well hopefully this company will admit what they have done and not do this to anyone else. You would think after 6 months the business owner would try to figure out what the issue is. …0 stars!