Rainbow Hospice Ark, Inpatient Unit

My grandma is here now and they have been absolutely wonderful to her. Mary is the best nurse ever. They not only took great are of my grandma but they have so kind and patient with my family which asks a million questions. The staff here deserves all the praise and credit for the amazing care that is given at the hardest stage of life.

We had a wonderful experience with Rainbow. Both at home care for my mom and in patient where my mom was admitted twice. The staff, nurses and physicians were amazing. They helped us keep my mom comfortable at home. When her symptoms could not be managed at home, she was transferred to the Ark for her last days. The staff was wonderful. We were all with her when she died.

I had absolutely no problems with this facility. We admitted my mother, (who was 56 and losing her battle to cancer) back in 2012. The nurses were unbelievable kind and caring. My mother was in a lot of pain and yes, we wanted her comfortable so she was on pain killers. She was deteriorating quickly, so not much movement or speaking at all. I do not know what these others reviewers expect in Hospice. The nurses are there to make the patient comfortable during their transition, they can not make the patients get better. My mother heard us as she would squeeze our hands when we talked to her, up to her last breath. They even called the funeral home for us for transporting after she passed. After my mothers funeral, my sister and I went back to thank them and made vases of flowers from my mothers arrangements for the tables. One of the nurses stood in the room with tears in her eyes as she watched my mothers 3 young daughters cry over her bed. To work in an environment such as Hospice, nurses have to be strong, and sometimes they have to be callous, as to not let the constant surrounding of death get to them, but In no way did they make us feel as though they didn’t feel out pain.

After interviewing other hospice possibilities, our family decided on this facility. This is a non-​profit facility so, unlike profit facilities, there is NO commission involved. They rent this small unit of space from St. Matthew’s.
It is a 15 bed unit with a nursing station that faces all the rooms. There is a central area for family members with couches, tables, chairs, coffee, and a small kitchen area. Very homey feeling. There is a separate room with drapes that can be closed for more privacy. The patient rooms are spacious and quiet with a chair that can open to a bed for family members to sleep.
Being in the medical profession, trust me when I say this is a wonderful organization who treat your family and loved one as their family and loved one.
They are here with a mission and they meet that mission professionally, respectfully, and with compassion. Multiple facets of hospice care are readily available to the patient and family at ALL hours.
Difficult time, but take comfort that your loved one is in excellent hands should you choose to leave.

Honestly, this place was a nightmare. My father came here for acute hospice. That meant taking him off all meds and fluids and shooting him up with narcotics when he tried to talk or move. Know what you are getting into here. They’ll tell you things like «your loved one can eat ice cream or whatever he wants.» What they won’t tell you is he or she will be too drugged to speak or move. Added to the two days of hell I spent here was a nurse who got snarky because we rang the call bell a second time when she didn’t come the first time and a «grief counselor» who waved and greeted friends while I tried to talk about the pain I was in at losing my dad. Also a «nurse» who stormed off when we weren’t ready to sign papers to commit him on her initial visit to the hospital. They work on commission, and guess who had to wait for her commission. Unprofessional and in some cases unfeeling, and boy does that count when you are in the middle of losing a loved one.

Don’t use this place for your loved ones. They don’t care about family members.
We interviewed here in 2010 for my aunt and the staff, (since she was a pt. @ St. Mathews) were very rude to my cousin.
Now in 2013 we have another family member in the actual hospice part and overall the staff dealing with family/​friends resulted in an outright terrible experience.
Staff need to go back for training.
They lack the true meaning of palliative care.
Try Northwestern, I used them in the past and I would give them 5 stars.