Walgreens

This review is about the walk in clinic. Absolutely terrible wait time, they don’t take people in order. People they «know» get preference without an appointment, they tell you an hour but it’s not that short at all. They talk about patients and treatments in the reception area where anyone waiting could here.

Wow. I had to write a review for this 24 hour pharmacy.
— — – service: pharmacist decides to talk to friend while I stand there waiting to be served to get my prescription filled. Another customer walks up next to me and then goes to the window where pharmacist is talking to a friend and then he asks her what she needs instead of serving me who was next
— — friendliness. Asks me what my wife is being treated for I tell him and ask why is he asking. He turns away. I’d rather be treated with a laxative in aisle 9 right now.
++ knowledge: He is questioning if this is the correct script and why the doctor prescribed this and he explained why so I give him pluses for that.
In the end does he know his stuff? He did. Just service is hard to take but this is Illinois (no offense)

This Walgreens is a bit outdated, but they are opening a new building soon. Some of the employees are super helpful and others are just OK.
My favorite thing about this Walgreens is Noreen. I will go out of my way to go to this location if I think she’s working (usually evenings). She makes everyone feel so good calling them honey and sweetie. She has a nice little conversation while she checks people out. She knows all the deals while helping Walgreens sell more and makes everyone feel loved.

This review is about the pharmacy.
The pharmacist working at 2÷28÷2016 around 6 pm-6:30 p.m. was very rude to deal with.
2÷27÷2016, I stopped in and ordered my son’s ADHD medication. Our son has autism and ADHD. The particular rx he is on, his system does better with the manufacturer, «Sandoz.» It is common for people to sometimes do well with one generic manufacturer over another.
I remember being told to, «remind the tech or pharmacist whenever I reorder the medication for my son to request that manufacturer. «
There was only enough for a partial refill. The pharmacy would have to order more. I was o.k. with that.
2÷28÷2016 8:30 am I picked up the prescriptions I had ordered, paid for them. There were 5 Rx pills. The pharmacy tech who was there this morning was really nice. She said she was going to notate the account for the, «Sandoz,» Manufacturer. I thanked her and told her that I appreciated it.
Hours later at 6:15 p.m. I get a call from another pharm. tech stating they can’t get in the Sandoz Manufacter prescription at all. The tech did not offer to see if another Walgreens had enough to fill this order. She did not know why they could not get the medication in at all. Nothing. I hang up the phone.
I searched online to see if the manufacturer discontinued it. Sandoz just started manufacturing the medication in 2015. Seeing no info. on the medication being discontinued, I thought I would call the pharmacy back and speak to the pharmacist.
At 6:30 p. m ish I get the pharmacist who insisted she told me that they might not be able to get in the Sandoz Manufactured RX. She didn’t know why. She seemed annoyed that I was asking her questions. Snippy.
This pharmacist was more interested in being right and insisting she told me she might not be able to get it in than providing good customer service.
Good customer service to me is saying, «hey I am really sorry about that. Can I call around at all to see if we can at least fill this order?» No, this pharmacist had a very snippy attitude. And again it was more important for her to be right.
I told her, «I know IF you said you might not be able to get it in that I would not have filled the order with you. «
For all the years of repeat monthly business, we will take our orders to CVS or Target. I am not dealing with the poor customer service.
In the end all the pharmacist told me was, «I am going to leave this information for the pharmacy manager.»

I don’t know what I’d do if this Walgreens was the closest to my home. Thankfully I live closer to the Touhy store, which is night & day compared to the Devon store. But I’m disabled, can’t drive, so sometimes I take the bus to the Devon store out of necessity.
I almost always come away shaking my head about something or other. Either the aisles are cluttered with stock carts, one or more employees are rude and scowling (not all of them), their grocery cooler section isn’t stocked, or a pharmacy clerk is acting like a 10-​year old.
Just yesterday I had to go to the Devon store to drop off a new prescription order. Standing in line, I notice one of the pharmacy clerks looking at me so I smiled at her. She didn’t smile back but continued staring at me. When it was my turn, I stepped up and said «Hi»…No response. So I handed the script to her and said I just needed to drop this off. She took it, fed it into a machine, and then stood there staring again, saying nothing. So I asked her if she needed anything else from me and she actually scoffed (!) and said «No» with a weird tone, all the while looking at me in an odd manner.
It wasn’t until later that it occurred to me that she was staring and looking at me oddly because I wear a patch on one eye and half my face is paralyzed and looks weird. What? She’s never seen someone who’s had a stroke? Furthermore, was this young woman never taught that it’s rude and childish to stare at people who have a deformity? I could excuse it in an 8-​year old but in an «adult» employee at the Walgreens Pharmacy? I think not.
This Walgreens desperately needs a shakeup. I mean really, do they train their employees how to be as rude as possible to all customers? I hate this Walgreens.

this Walgreens is the most messed up one of them all.
Tried them again– this group is unlike any other Walgreens I have ever been to.
The pharmacy is zoo like and they blame the customer, insurance company or whomever for their own ineptitude
Other Park Ridge branches are better.
Don’t wast your time at this branch.

The Take Care Clinic should actually be rated as a Zero. I had the worst experience there. I had a sinus infection and my Doctors office gets so busy I went to the clinic. Keep in mind this is the week before Christmas and I had fought off 3 colds which turned into a sinus infection. I had been there a few years before and was happy with their service. I came to the clinic mid afternoon and there were 2 people in front of me. Both of them were short visits and were in and out fairly quickly. I sat in the waiting area about an hour or more. (I guess they were on their breaks.) The nurse was pleasant but during the exam I started to wonder if she knew how to diagnose me. During this Holy Week of Christmas I try and focus on my blessings but the holiday wouldn’t be complete without someone getting sick. I want you to know I am posting this to share my experience and not to rant.
For the last two months I have had about three colds. It may have started from Fall allergies but I am prone to an annual sinus infection. The other day I went to the Walgreens clinic for an antibiotic. I had all the symptoms and was sick for too long. There were two people in front of me at the clinic. both of them were short appointments and I sat there for almost 2 hours. Maybe it was their break time.
Finally I got in and saw the nurse. I wasn’t sure she was really focusing on how sick and uncomfortable I was but I asked her to prescribe Biaxon which works well for me. She said no and prescribed something else. Long story shortened, the medicine was not on my insurance plan so it was $ 63.00. I told the pharmacist I didn’t think it was the right med. they relayed the message to the nurse and she refused to change the medicine she prescribed.
The next day I called my Ears, nose and throat Doc. He was really ticked off when I told him what the nurse prescribed and gave me the correct med. He said call Walgreens and tell them to hug their patients, not their computer. End of story he wasn’t on my insurance plan and saw me without charging. I hate to say it but when these wise old Doctors leave there is no one to replace them. Bottom line, shortcuts don’t always work.
Listen to your body, it speaks to you

Horrible, horrible service here. Especially the Pharmacy!!! We switched to CVS. There is a manager there by the name of Alisha (sp?) who seriously needs to learn how to deal with customers. Rude and just unprofessional. Hopefully corporate reads this. This Walgreens sucks. Never going back after several «second chances».
And please be careful if you need to return an item. Alisha deems it necessary to interrogate you, if an item is being returned… questioning if item was used, etc. Which was completely insulting. I don’t know who she thinks she is. However, she obviously hates her job. pretty obvious.

The pharmacy is an absolute joke at this location. I have never once had a good experience. Had my Rx’s all transferred to CVS

So grateful for April DeMito for taking care of my fiancé today during his walk in clinic visit! She was so nice and helpful!

This walgreens pharmacy need to get there shit together. If there was a option for negative stars no doubt they would get a negative 5

Worst walgreens pharmacy on the planet!!! Judgmental, incompetent, rude staff, that will blatantly lie to you and play God with you. Pharmacists Sammit D and Mark C in particular. When you’re prescription is actually available is up to them not you’re doctor, insurance company, or the law! Booooo!!! Hate this place so deeply but it’s the only 24hr walgreens in my area.

Horrible experience with the Pharmacist Mark. He was rude and a complete condescending prick! He talks down to you as if your stupid or inconveniencing him. Mark has a horrible attitude and acts annoyed when asked questions (it’s your job). New flash Mark, picking up a prescription at 3 am is not a fun experience. So I don’t need you acting like a prick while I’m doing so. Only reason I go here is that it is open ²⁴⁄₇.

The store staff is generally friendly, but the pharmacy is a whole other story. KATHY is extremely rude, rough and disrespectful as well as careless. She argued with me and told another staff member to let me call my insurance and doctor myself because I had the phone number. I relayed to her that it wasn’t my job to contact my insurance for authorizations when I’m trying to pick up my prescription. The male pharmacist proceeded to make excuses for her rudeness. ARIANA was extremely helpful, calm, collected and caring. She did her job very well and was empathetic while I waited for a very long time.
I went shopping for quite a while and ended up waiting over 2 HOURS for my 1 prescription to be ready. When they called my name, another pharmacy tech said «it will be about 10 – 15 minutes». I told her I had been there for over 2 hours and I wouldn’t wait any longer.
IM NOT THE ONLY PERSON THAT IS COMPLAINING ABOUT THE PHARMACY, I WILL NEVER GO BACK THERE AGAIN. what sucks is that I live 2 blocks away.

This is my local store. And I couldn’t be happier. The staff is friendly, courteous, the shelves are always stocked with what I need and even a week later sale items are still in stock.

I stop at this Walgreen’s location fairly often…
(I don’t «check in» all the time because what’s the point?). But today I have some time to burn so I «checked in» and I’m writing what’s probably a redundant review…
Whereas I agree this Walgreen’s is busy and there’s always a long wait in the checkout line, I really like they have the HEALTHARE CLINIC (once called the Take Care Clinic) for my seasonal flu vaccine or for when I have a sinus infection, or whatever… For me, it’s easier and more convenient to get «seen» here than at my own physicians office. Once seen, get the prescription filled at the pharmacy so it’s a one-​stop deal.
I also like Walgreen’s for purchasing cards, snacks, and drinks because they offer lots of two-​for special pricing… That’s why I’ll stop and endure the long wait in the checkout line… Perhaps someday, it would be nice, if they’ll address that problem.

Worst pharmacy experience of my life due to SHARA! She should not be allowed to work with the public with her horrible patient care skills or lack there of. I have never witnessed someone be as blatantly rude to the general public and especially the elderly as she did today. What an awful human being!

WORST slowest Walgreens I have ever been to. They have FIVE people behind the pharmacy counter and yet I waited forever just to pick up a prescription that was already READY! By the time I left there were about 10 other people behind me. It just piled up because the pharmacy tech was having issues finding the insurance or prescription of the customer in front of me. You’d think someone would open up another register, right?! Wrong.

Pharmacy slow and rude. Complaints to management are only met with sympathy and nothing else. I think the pharmacy staff is on some type of labor action.

At Noon hour woefully short-​staffed, and the cashier kept yelling that out.
Small variety of Snapples (No Troparocka!) and face cleansers; and oddly enough no Walgreen’s brand cleansers. Prices are higher than Dominicks. Maybe smaller store= higher prices here?
Maybe, baby.