Allen & Sons Tree Service

I used Allen & Sons for work related to storm damage from the summer of 2012 derecho. Ben was very friendly, and his crew got to me as soon as they could given the number of jobs they had due to storm damage. I felt the price was fair. However, some of the work related to ‘weed’ trees growing in my yard that I asked them to remove and treat to prevent resprouting (mulberry & ailanthus). When the job was done I — not being a professional — couldn’t tell whether the stumps had been treated as promised. They all resprouted, and I called to inform Ben of this. He did send a crew, and again said the stumps would be treated. EVERY ONE OF THEM RESPROUTED AGAIN. While I appreciate the friendly and timely service, I absolutely DO NOT appreciate paying for a job done either incorrectly or unfinished. The bill has been paid, I sent a letter expressing my dissatisfaction, and have since heard nothing.
In short, I would be very wary of using this company again, and would be very sure to accompany the crew during every phase and question everything. I don’t usually complain but this has been very frustrating. I will now have to find another company to complete the job, thus paying again.