Alessandro Obstetrics & Gynecology

It took the idiot receptionist twenty minutes to tell me that they don’t have any appointments until March. Why did I have to be put on hold for 20 minutes for her to come to that conclusion?
HORRIBLE business practice. Hopefully the doctors aren’t as retarded as the appointment «setters».

HORRIBLE!!! This place gave me the worst experience. I was very excited to find out that I was expecting my first child, and I was recommended to go there. My doctor was amazing, she was very sweet and did everything right. The horrible experience came from the staff. They gave me false information regarding my insurance, now I am stuck with almost $ 1000 worth of bills. They were uncaring to my feelings, or even to the fact that their service was horrible. They were unknowledgeable, and always gave me the run around, instead of explaining to me what was happening. When I spoke to the manager, all she could give me was excuses that «her staff was new.» Well, then they shouldn’t be discussing insurance if they have no idea what they are talking about. I wasted my time with them, I could have had a set doctor this whole time. If I could have zero stars, I would. Such a shame because I loved the doctor, and that Is hard to find. Definitely won’t go back.

I’ve been a patient of Dr. Natalie Moniaga for a year now and have had the best ob/​gyn experience thus far. She is informative, thorough, professional and personable. I love that she is able to think outside the box and treat me the patient. I have a severe case of endometriosis. I’ve been on Lupron injections and was given a hormone to counteract the side effects and this is the best I’ve felt in years. I feel like I have my life back… a life free from severe pain, stress and anxiety thanks to Dr. Moniaga.

My daughter has had two appointments at this facility. The first time, they gave her a specific appointment and the night before, they sent her an automated message stating her appointment was for another day — not the day the front desk gave her. As I am typing this, my daughter is driving home from college — two hour drive for an appointment tomorrow at 830am. She just got a automated call confirming her appointment date. Again, automated message stated she had an appointment not on the day that she had scheduled… this is the second time, coincidence or incompetence??? My wife and daughter will be going to the office tomorrow — expecting to be told that her appointment is the following day. So far, our family has been screwed by this office twice! And let’s not talk about the initial doctor’s office visit with Dr. M was terse and rushed my daughter’s exam. I have not been impressed with this office!!!

If you cannot trust your gynecologist, then who can you trust? Fortunate for me, I trust Alessandro Obstetrics & Gynecology.
At Alessandro Obstetrics & Gynecology you are in good hands (no pun intended). I feel comfortable and happy with the staff and doctors. They are so easy to work with!
It’s no wonder I have been coming here for years.

I just called to make a potential appointment as a new patient. The receptionist was extremely rude and impatient with me. I haven’t had a check up in some time since i have moved to the area and being very cautious on who i chose to be my Doctor and had a few questions. The receptionists was extremely short tempered and annoyed, so will definitely not be going here.

My experience with Dr. Moniaga was less than pleasant. Her personality was cold and she gave me completely inaccurate information in the very few minutes I got to spend with her. She was also around 40 minutes late. I was about to get up and leave when she came in. It is astounding how physicians can be veritable pea brains.
The nurse practitioner, however, was delightful and much more knowledgeable. But still. go elsewhere.

I tried to make a appointment based on the review at Unilocal.
However, the receptionist who’s name is JENNIFER had very bad and rude attitude.
It made me feel not to go see doctor there anymore. She needs to be polite instead of saying gosh so many times.

I have been going to this office for many years. Pam Payne is hands down just a good human! I was referred to Dr. Moniaga and she helped me through a very scary and arduous surgery. She is very smart and kind-​she follows up and lets you know the real deal. Unfortunately, I had to have a complete hysterectomy so in essence she put herself out of a job with me-​ha ha A little hysterectomy humor! Shes great, I highly recommend her!

This review is only for Ms. Renette Booth, the patient liaison at the Alessandro office.
She is a very unprofessional and unreliable staff member. I had a concern about an invoice. I was instructed to contact the main billing office, which would relay an message to Ms. Booth.
After a week, I did not hear back from Healthcare Partners or Ms. Booth. I contacted the billing office again and they assured me Ms. Booth will contact me within 5 business days. 5 days later, still no one has contacted me. I contacted the billing center again and they informed me my issue has been resolved. I explained no one had called me to explain the resolution and finally I was given Ms. Booth’s direct number.
I called her and explain my situation, but Ms. Booth clearly was not listening. I can hear her tinkering with something on the other line. She had to ask for my information several times before she was able to locate my medical record.
From there, she spoke to my a very condescending voice, explaining the resolution was final and did not even explain to me why that is the case. I told her she never contacted me directly. She simply ignored me when I said this. It is completely unacceptable that staff members do not return calls and a patient needs to make several calls to finally reach someone who can address their concern!
She also told me incorrect information. She told me billing codes cannot be split even though my visit included both a wellness visit and a follow-​up visit. She rushed our conversation and did not answer most of my questions.
This is completely unacceptable. I’ve never had someone treat me with such disrespect. I hope someone speaks to Ms. Booth because she clearly lacks proper training.
I like Dr. Moniaga, but with staff like Ms. Booth running the doctor’s office, I am sure customers are disappointed and frustrated.

Dr. Teng was so amazing, had the best bedside manner, and truly kept her word by following up with the results in a reasonable amount of time. She had explained every step while she was performing a biopsy, and was so kind and patient in listening to my every concern/​question. I’m hoping that I can continue to see her, and look forward to recommending her to friends and family!

If it’s at all possible to have a «good» experience at your annual visit to the gynecologist, it’s here.
PARKING underground parking deck with stair access to the Cotton North Building. They do not validate parking but the maximum for a weekday was only $ 4.80
FRONT DESK very polite when I made my appointment by phone and very polite when I arrived for my appointment in person
PAPERWORK about 4 – 5 pages of paperwork (front and back) to fill out for new patients. Definitely arrive at least 15 m early to complete it
WAIT TIME My appointment began on time, so I was only waiting 10 minutes in the waiting room
FACILITY Very clean. the exam rooms have privacy curtains and are as comfortable as they can be. Also they have their own in– house laboratory so they don’t have to send your stuff off to separate places and you get your results faster
STAFF My appointment was with nurse Payne who I felt very comfortable with. She explained everything in detail and answered all of my questions and even called to check on me a few days after my appointment. My procedure went by very quickly and although there are no enjoyable pap smears, this was the quickest and least uncomfortable one I’ve ever had.
CONS The only downside to this place is that new patients have to wait 3 weeks to a month for an appointment.

Neurotic Unilocalers should have a banner across the top of their reviews that warn readers that they are obsessive nega-​yelpers. Whiners. Complainers. Injustice seekers. Grudge holders. Honest to goodness.
To those who may be using this platform to truly vet whether this lovely, progressive and thoughtful Ob/​Gyn practice is for you? Just skim over these silly ladies who can’t get over themselves and determine for yourself what is most important.

Dr. Moniaga has great bedside manner. Made me feel immediately comfortable (in an uncomfortable situation), took the time to update my chart and speak with me regarding any questions i had. She answered all of my millions of questions, never made me feel like a question was stupid, or that she was too busy. She gave me helpful, truthful answers and I am happy to have her as my doctor. I have now seen visited her 3 times– all great!

SO much of staying with a certain doctor, for me (especially for the simple run-​of-​the-​mill lady maintenance) is the support staff. The staff at Alessandro Obstetrics & Gynecology are great all around. I’ve always had prescriptions refilled quickly with no issues, usually just from my pharmacy speaking with their staff.
In person their administrative staff are helpful and courteous, but their nurse staff is truly the best. Recently they went above and beyond when I stopped in unannounced to get copies of my prescriptions to take to a new pharmacist.
This office apparently takes a lunch break from noon to 1pm, and I unknowingly walked in a few minutes before 1pm. I noticed that the front desk was in, but the blinds were closed. They promptly opened the window once they noticed me, and took care of my issue by enlisting the help of a nurse on staff. This nurse had just walked in the door, but immediately took my prescriptions and attempted to get new print-​outs for me. Unfortunately their software was having issues, so she called the pharmacy directly and refilled both at the same time. She even called me back after I left to make sure everything was correct and went through all right. Stellar customer service! I really felt like they cared about my situation and didn’t mind my troubling them by arriving without an appointment.
I have no children and am thankfully very healthy, so I only see Dr. Payne for my biannual checkups. I highly recommend this office especially if you’re tired of poor customer service from other places. Great job, Alessandro O&G!

I am basing my review on Dr Peng only.
I have been going to Alessandro Ob & Gy center for three years. I had Pamela Payne as my first Dr the first year.
After a suspicious pap smear result, I was transferred to Dr Teng to have a colposcopy that came out good, but needed a pap smear every 6 months which I did.
I had taken a regular appt last February 29 for a regular check up and we decided with my husband it was about time to start asking questions about pre pregnancy and pregnancy.
So the nurse came in (always very nice) and I told her I had questions about pregnancy and told me to ask them to Dr Peng when she’ll be there.
Dr Peng came in, I told her right away about my inquiries. She seemed to be in a hurry and barely cared about what I had to ask.
She nodded, and asked me to put my feet on you know what.
And here is what I heard while being examined: «well you take lactic acid for 2months before conception». And was about to leave the room.
I had to excuse myself for having two more questions:
One being that my older sister have had three miscarriages, was I most likely to have some. The other being about a very serious genetic illness my husband has in his family.
She said she never heard of it, but will get back to me on it, then added in an annoyed voice (perfectly knowing I have a HMO):
«you know, you will have to check with the front desk because I cannot follow you for pregnancy care if you are not PPO».
And left the room, letting me speechless to see how careless she was…
Useless to mention she never got back to me to me about the genetic illness.
This dear doctor see you as a client, certainly not as a patient. If you don’t make her richer at the end of the day, she will not care about you.
The funniest part is, when I went to the pharmacy 10 days after my appt to have (as every month) my new birth control pill. (I am still on it)
The pharmacist told me she was not able to provide me with my medicine because Dr Peng has never responded to their faxes (3 in a week) asking for a new authorization for refill.
So here is my review I promised to the the Alessandro center.

I read through some of these reviews and must say I’m shocked to see the one about dr Moniaga. I will agree with the first part that she does have a good bedside manner while remaining very clinical (which I like since it’s already awkward going to the gyn)
I will also say that I think from a personal standpoint the new three year guidelines for Pap smears are a good idea as this is a slow growing cancer and commonly goes away on its own, so maybe don’t pay out of your own pocket if you are just increasing the chance of false positives and undue stress. I’ve had a colposcopy in the past that turned out to show negative for cancer but it is a stressful experience to say the least and not really worth it if there is a large chance it will clear up on its own. So ya that’s my two cents on that. Although I can’t speak to the other comments about advising incorrect producers etc as I didn’t go through my particular cancer scare with dr Moniaga, and hopefully that review does help her in some way if it is true.
But back to the important stuff — I had an iud (copper) replaced with an iud (mirena) and I had a great experience. I like young drs as they are fresh on research and training (albeit maybe lacking in experience). She explains everything she is doing in a clear way and I really appreciate that as I’ve had drs and nurses be somewhat invasive of my body in the past, if that makes sense. I’ve been back to her office three times and everything seemed to go great with the iud and everything way very professional. Thanks dr Moniaga I will be back!

Nice ! The wait area is out in the hall which was weird at first, but the ladies at the window were really nice.
When I got in, which was only 5 minutes after my appointment time, an assistant did all of my check up and asked the questions, quick, straightforward, easy. She explained everything she was doing, and sure, it’s uncomfortable still, but oh well.
At the end Pamela came in just to talk to me so I could meet her, she was really nice. I got 5 months free of my prescription, and the prescription written out so that after that 5 months, I could bring that to the pharmacy, and thus get more time to the prescription (5 mo. + a year!).
Lollypops on the counter are yummy!

I am so so so happy that I found this place. A coworker’s recommendation + high Unilocal reviews had me coming here with high expectations, and they did not disappoint! I was unable to get an appointment with Dr. Teng (turns out you have to book at least a month in advance for her!) but I was able to get an appointment with Pamela Payne. And I am so glad I did. PAMELA PAYNE = AWESOME.
I was so nervous about my appointment, but she immediately put me at ease when she walked in the door and started talking to me. She has a great bedside manner, is very kind and gentle, and is very knowledgeable as well. I feel like I really learned a lot during our short time together.
The staff is really nice as well. Free street parking can be found on Hurlbut. All in all, a great place! Highly recommended :)

I’ve been seeing Dr. Teng and Dr. Payne since I was but a cranky, sexually frustrated teen in terrible hair cut and an Avail hoodie. Honestly, all the gyno horror stories I hear make me sad. Dr Teng and Dr Payne have pretty fantastic bedside manner, they actually listen to you and give solid advice, and when I have to come in for my annual maintenance, I swear to God I’m in and out of there so fast, I don’t even have to pay for parking, which is great news to a cheap-​ass like myself.
I’ve long said that I take to methods of birth control like a stoner takes to their mary jane: I’m always looking for the latest, most effective and bullshit-​free way to keep from getting knocked up, just like stoners are always looking for the latest vaporizer or kief to add a little magic to their high. Two years ago, I decided I was done with hormones and wanted a Paragard IUD, and Dr Teng was very straight with me: she told me all the about the side effects, how they’re worse if you’re like me and you’ve never had a kid, and how much the procedure was going to totally suck. The procedure wasn’t fun, but I was happy with my decision, and I was grateful that they gave me mental preparation.
My only complaint about Alessandro is that in the ten plus years I’ve been seeing their doctors, their office staff has NEVER gotten my medical records right. Literally, every time I’ve called to make an appointment, they claim they have no record of me ever seeing one of their doctors! I understand that BS with the office staff often has nothing to do with the doctors themselves, though, so, 5 stars.