Alison Tate, MD – Pasadena Urogynecology & Pelvic Floor Center

I took my mom to see Dr Tate. She was very nice and so was Sandra in the front office. Dr Tate was very patient and informative. We never felt rushed at all. The wait time to actually get in to see her would take a while. However, I attribute that to the fact that she took her time with the patients. My only complaint is that her personal assistant (I must’ve purposely forgot her name) was not very good at her job. She would call and say one thing then call and say another and while on the call she would go back and forth about the same thing. «Yes, your mom needs this prior to the surgery. NO no, she actually doesn’t. Wait, yes she does. OH. No… I was looking at a different patient.»
When the surgery date was coming up I called with some questions we had (regarding the procedure) and Sandra took a message to have her call me back. She never did. I called back and she said she told me when she called me. I told her she NEVER called me back. That’s why I called her again. Turns out I had to take my mom to fill out more paperwork prior to the surgery!
Had I not called back the second time, about the concers I had with the surgery, I would have never known I had to fill out such forms! She was a total scatter brain and not very personable. I can’t imagine a Dr. allowing someone so aloof to work for her.
Other than that, Dr Tate was great! Too bad she moved…

A follow up to a previous review. Dr. Tate is closing her medical practice effective December 23, 2015.
I received a letter Dated October 1 stating I can request my records either via email or CD, at no charge. Very strange. I had requested my files be sent to my new GYN, who just happens to be exactly one floor up from Dr. Tate“s office. I explained to the contact person, Sandra, that I had an appointment on October 8. October 6 I receive an email from Sandra telling me my records were being mailed. Mailed? Why not walk them up one floor? When I showed up for my appointment at the new GYN I asked if they had received my records, and was told, no. Since I was there early I walked one floor down to Dr. Tate’s office. The only thing they would give me were the records for my two visits with Dr. Tate, not my over twenty years with Dr. Merchant. I was told if I wanted those records I would have to pay for them.
Nothing was said on October 8 about Dr. Tate’s letter, nothing about my records being available to me.
I wish Dr. Tate the best. I seriously hope no one in the office staff ends up in one of my other doctors’ offices.

I was referred to Dr. Tate by by my OBGYN. I read other negative reviews but tried to go in with an open mind. However, all the negative comments were completely true! First, I had to wait six weeks to even get an appointment. My appointment was at 10:30 and I did not see Dr. Tate until 11:45, which is ridiculous! There were several other patients in the waiting room who had clearly been waiting a long time too. The staff were ok– not horrible but not great. They were a bit cold and aloof. Once I actually saw Dr. Tate, she met with me briefly and gave me absolutely no answers. She told me that I likely had a specific diagnosis but that it’s really hard to diagnose so she wasn’t going to do any further tests. She said she could prescribe medication but that there are often negative side effects. She gave me no treatment plan and when I asked questions, she wouldn’t give me straight answers. She simply gave me a handout with information about the diagnosis from an online source. I had several questions but she basically walked out the door before I was done talking. She was incredibly RUDE and UNCARING!!! I felt brushed off and when I was on my way out I could see that the staff were all packing up to leave for lunch (it was 12:10) and I was basically being shuffled out as soon as possible. This definitely felt like a place where the most important thing is to see as many patients as possible not to provide good patient care.

Dr. Alison Tate has the best bedside manner that we have experienced in a very long time. She is professional and never makes us feel rushed. She explains all procedures patiently to my mom, in Spanish no less! I feel the issues she had with her staff/​front office have been addressed and waiting time for appointments has improved. Her assistant Lorena is amazing, friendly and so kind and attentive. If you’ve had a negative experience due to office issues I think you would be missing out on some of the best care if you do not re-​visit Dr. Tate.

Had a wonderful experience with Dr Tate and her office staff. I was seen right away and Dr Tate was thorough, knowledgeable, and caring. She took the time to
listen to me and even followed up by calling me at home to check on my progress.

Had to fill out a bunch of forms and questionnaires to see the doctor. Had to wait weeks to get an appointment. Appointment canceled. Finally saw Dr.Tate. She was ok. Didn’t seem to have read all the Q&As I had filled out. Saw her second time. She seemed not ok this time — unconcerned and kinda arrogant. Went ahead and made another appointment because didn’t know another specialist to go to. Her credentials are impressive. That appointment was just cancelled. That’s good. The whole office seemed kind of miserable. Understand the staff has been fired. They are all probably looking for another doctor, too. Does anyone know a good gynecologist/​urologist?.

WARNING: Very mediocre service! Dr. Tate’s staff is absolutely unprofessional, irresponsible, rude, and downright awful. The first time coming to this office, we wanted to verify the address about an hour prior to the appointment. I called the office and they let me know the address was on my appointment letter and I could simply read it from there. How hard is it for them to repeat their address for my verification? We simply wanted to make sure because there were two different address’ on the paper! RUDE! Despite that incident, my mom has been into the office a couple of times now. Her English is not exactly perfect, but she understands everything you tell her very well, yet they always treat her as if she was retarded and didn’t understand anything. INCLUDING DR TATE. How demeaning to have to sit through your appointment having people speak to you in a loud slow voice as if you she was a complete idiot. Not to mention that’s when she actually gets to go inside, because they take FOREVER to bring you in to see the Dr. If you ever bring up the fact that they’re taking a long time they just snicker and make faces at you. HORRIBLE HORRIBLE HORRIBLE place, beware and STAY AWAY.

1^st time seeing Dr. Tate. Had to wait 3 wks to get appt., filled out my paperwork 2 weeks prior, arrived 15 min early for my appt. Still had to wait 1hr 15 min after appt. time to see Dr. Waiting more than 15 min is just my pet peeve & is very inconsiderate in my opinion. Not to mention the front staff is not the warmest & phone manners are below average.
To end the Dr. was friendly & thorough once I finally got to see her. Just wish all the other negatives did leave such a bad impression on my 1^st visit.

Very pleased with my surgery! Dr Tate is an excellent surgeon!

Your Previous Reviews
9÷18÷2014 Edit «
I experienced a Very weird, nonprofessional phone service from the staff.
The phone clerk insist to ask me about the reason I need to meet the doctor, but when she got the answer 3 times, she kept sound very confuse and not familiar at all with the simple edical definition, Just unbelievable,

I really wish I could write a review on this doctor. I really wanted to see her but when I attempted to make an appointment they told me that they’d have to call me back to get more information. Ok, that was a little weird but not a problem. When I received the call they asked me if I had insurance through «Obamacare». They didn’t even know the name of the Affordable Care Act. It was true that I had a Blue Shield Gold PPO plan (once of the nicer plans), however that’s the same exact plan that you can get through Blue Shield outside of Covered California. They didn’t even bother to ask just told me that it wasn’t covered. Clearly they didn’t want to put the time in to find out and have some prejudices in that office. It’s truly a shame that this office acts this way but patient beware.
Clearly their website states that they take Blue Shield of CA.

Dr. Tate is a wonderful doctor. She is accepting new patients but it will take you over a month to get in to see her. Trust me, it’s worth the wait. I went in to see her after I’d been bouncing from doctor to doctor trying to find someone who could help me. What I really appreciated was the fact that after I gave her my history she asked if I could give her a day to think about my case and come up with a treatment plan. Most doctors will just throw a pill at you. She is very smart and really thinks about the issues you are having. Her office is very nice and the medical assistants working for her are friendly and efficient. The best part is you can talk to her through email so if you have a question you forgot to ask you have the opportunity to ask her later. And she answers your email almost immediately, every time. If you are looking for an outstanding urologist or gynecologist, dr. Tate is the doctor for you!