BRYAN’S Cleaners & Laundry

People. I don’t give 1-​star reviews lightly — I really work to find *something* to like… but with Bryan’s, I’ve got nothing.
Here’s the scoop, direct from «Maria’s Mom:»
Hey Unilocalers, hey. I just can’t with Bryan’s. They messed me up — my item was WORSE than when I brought it in and that can’t happen. Sour attitude, sour workmanship… the only thing sweet was knowing I could warn you Unilocalers. A word to the wise, my friends! I gotta run. Smooches.
Once again, thanks Mom. *Smooches*

Although this place is a little pricey, I appreciate the fact that small alterations, or fixings, are included in the dry cleaning price. I am sort of new to the dry cleaning habit since the boyfriend wears a suit every day, I am not sure what the turn around service is for cleaning since Bryan’s takes at least two-​three days. There is a small parking lot in back so we can drop off our clothes without worrying about the meters. The staff is friendly so we haven’t had a bad experience at all.

Horrible experience. I had a ton of laundry I needed to get dry cleaned and dropped them all off to a lady. She (kind of?) processed the clothes but said I didn’t need anything else and I could leave already. This was my first time at any dry cleaners but it was still my fault for not asking for a receipt or some piece of paper that showed how many items I dropped off. They only gave me a number without any other information. Anyways, when I came back I was missing my favorite jacket –I was also 100% certain that I had dropped it off. She merely said I hadn’t brought it and was EXTREMELY rude about it.
Long story short: they LOST my favorite jacket, refused to accept responsibility and continued to charge me an unbelievably high price for everything else.

Man, I had high hopes for this place. It’s a local’s favorite, it’s been there forever, and it’s right by my house.
Sadly, I’ve had some bad experiences here:
Whenever I come in, there’s no one in the front. I stand there shouting «Hello!» until someone finally hears me and comes up to help. They’re always super polite, but it frustrates me having to wait 10 minutes just to get seen.
They just don’t do that good a job. I’ve brought dresses here, a coat, and a blouse that my husband washed with some brand new jeans, so it had blue all over it. I asked if they could try and get it out, and if not just to toss it. They said they probably could, and to pick my stuff up in a week.
A week goes by, and I come in to see if my stuff is ready (I’ve given them my phone number every time, and ask if they can call me to tell me when my clothes are done, they always say they will then no one calls). They didn’t have my blouse ready, it took the guy 30 minutes to find out they were trying to get the stain out still. I said if it was that much trouble just to toss it, and I’d pay for anything they’ve done on it up to that point. I grabbed my coat, and shelled out $ 30 total. A little disappointing since they couldn’t clean my blouse.
That day while wearing my coat out (a brand new one), three of the buttons fell off. That hadn’t happened until after I had it cleaned at their place.
I’ve since gone to dry cleaners on the west side, and found much better results.
Too bad, these guys seemed nice.

I’m new to the area and had tried a few different dry cleaners, but Bryan’s is definitely the winner. The prices are reasonable and they really take care of my clothes. They could even get out an old coffee stain. When I took in a jacket to have a few buttons sewn back on, they took the time to re-​sew every button just to make it look especially nice– I don’t think I’ll be trying anywhere else!

Not the cheapest dry cleaners around but they do a good job. I’ve had them do alterations and the like for me with good results. They did bleach one of my t-shirt’s I asked them to spot clean though.

Definitely a fan of Brian’s. Not the cheapest on the block, but the prices are still reasonable.
I was really impressed when they were able to remove a giant beer stain from one of my off white dress shirts. I was pretty sure that the shirt was a gonner after some meathead at the bar bumped into me and spilled my stout down my front side.
I figured, why not give it a chance and dropped the shirt off expecting the stain to still be somewhat visible. A few days later, the shirt was saved and gone was any evidence of spillage.
I’ve never had a problem after four years of using them. A definite recommendation for anyone needing drying cleaning in Pasadena.

Very polite customer service. However, they cannot deliver on time when they say they will. I dropped off a shirt to be dry cleaned and pressed on a Tuesday afternoon. They said it would be ready any time after 4:00 p.m. the next day. I came at 5:00 the next day and they said the shirt was not ready. They said they could deliver it to my office free of charge the next day before noon. I called at 11:45 the next day and they said the computer showed that the shirt was not ready. After three more phone calls I was told that the shirt was on a delivery truck and that it would be delivered later in the day. Now I still don’t have the shirt. Ordinarily, I wouldn’t care about a day or two delay, but this shirt is for my engagement party. I will never use Bryan’s Cleaners and Laundry ever again.

My family has an account with them and has been on their delivery route for years. They trusted them to handle all of their items and rarely looked at their bills. Recently I started handling the errands around the house. I was SHOCKED to see the outcome of six orders I personally dropped off and then had delivered to the house (trying to get used to having such a service). #1. I dropped off A brand new $ 600.00 Dress that had a moth hole in the front– I asked the person at the counter if they could fix this and for how much. They said sure and put it in the pile. I got it back on our doorstep with a LARGER HOLE in it and a bill for cleaning it for an odd amount $ 19.48ish. #2. I reviewed the bills attached to the items dropped off (the receipts on the front). One Dress was $ 65.00 to CLEAN. Um, $ 65.00? I wore it once and quite frankly paid about that price for the dress to begin with! #3 The other items (woman’s skirt suit) were about $ 25.00 to clean. #4 They charged $ 1.98 to CLEAN a belt that was cloth and attached to one of the dresses.
Shocked I called and spoke to a manager. Despite our long record of business with them they didn’t seem overly concerned. Instead they credited us $ 35.00 for the DRESS that was marked as leather (um it was not leather– pleather…). Not even the full cleaning fee. Okay… And I was like um if something is so much money can you call ahead to warn us? They were like um sure I’ll make a note. I mentioned the new dress that was cleaned and not fixed for the moth hole. I mentioned the moth hole was larger. Guess what? They credited me for the fee to clean the dress. NOT the belt attached to it though. No they kept that 1.98 fee on there.
SORRY but this place is a HUGE ripoff. I am pulling our account and will not be sending any more business their way. Try again on customer service people. Our family has spent thousands and thousands at your establishment for years and years. That ends now.

This dry cleaner is the best I have ever done business with. Great quality and customer service. Highly organized and a pleasure to do business with. They will even pick up and drop off your clothes.

I’ve had home delivery for about the last ten years. Their service is Fantastic. I read other reviews saying that they are expensive. I don’t think they are the cheapest place in town, but not the most expensive either.
What other cleaner picks up and delivers, AND sews buttons back on and repair hems and seams, at no cost? You get a little note attached to the garment that says something like, «we repaired your hem at no charge, thanks for being our customer».
I have had to pick stuff up early and have rush jobs. Never a problem.
Bryan’s is tops in my book.

This place has a habbit of ripping customers off that give their credit cards. It is a good place to get your clothing washed but I know there are better dry cleaners in the area. I was going here because they were close to home but I am sick of grabbing cash to pay for my dry cleaning. Go here if you want to be scammed.

I started to bring my dry cleaning here upon a few recommendations from neighbors and friends in the area. Unfortunately, the prices did not match up to the services I would expect. I’ve brought a few slacks here and the stains looked like they were never even worked on. No tags or no comments from the staff about the stain. Still in search for a good dry cleaner… :(

I like Bryan’s cleaners. I had some winter jackets cleaned there, and they came back looking better than ever. Plus, they sewed up a couple rips in the lining and pockets and sewed on a missing button. And the skirt hangers had clips, not pins. I tried another cleaner down the street based on reviews on Unilocal,but I will go back to Bryan’s next time I need a dry cleaner.

I dropped off 4 winter jackets/​vests, a shawl, and two sweaters yesterday (morning) and they’re already ready for pick-​up this afternoon.
For all 7 items, the total cost was $ 90. I think the service, parking, and efficiency are great, but just a little bit too expensive.
I will go back in the future because I only do dry-​cleaning a couple times a year and they seem reliable.

Bryan’s cleaners has been our family’s cleaners for about 35 years. In that time they have gotten out every spot, sewed on countless missing buttons, never ruined or lost a single item. If you are in a rush, you can drop off your clothes by 11 am and pick them up the same day after 4 pm. They have delivery service. It’s totally convenient and easy.
Also, they have lollipops. Very handy if you get hypoglycemia while doing your errands.
I am just hoping that they will go green soon, so that my conscience doesn’t make my switch elsewhere.

Hey, you know what I like? Knowing how much I’m going to pay for something before I buy it.
Most dry cleaners don’t have prices posted, but Bryan’s does — in the store and on their website. Plus, they do a great job and are always sewing on the buttons that fall off my clothes on a regular basis. (No fat jokes, please.)
If I drop off my clothes by 11am, I can get them back by 4pm the same day. This works out great for someone who doesn’t like to crawl out of bed before 9am.
Oh, also, first time customers get two $ 5 off coupons! Or maybe they just gave those to me when I started using them because I’m so cute.