David D Yu, MD

When I made my appointment, they knew that I was coming in to have a small pimple removed from my eyelid. I even asked if the doctor could remove it and she said yes. When I went in for my appointment, they started to give me an eye exam and I told the nurse I had just had an exam but she said this was routine. I figured nothing wrong with that. Then the doctor came in and I told him I wanted the pimple remove. He said OK but that I would have to schedule the procedure with the nurse. What the heck, it is a simple procedure. I do not need surgery to have it removed! Then he proceeded to look into my eyes as if I’m getting examined. I told him too that I had just had an examination. He numbed my eyes and told me to take out my contacts. I did not receive the service that I had asked for. They were milking this. They could have done it right there and then. Needless to say, I am not keeping the appointment I made to go back to have it removed. In fact, I am NEVER going back to this office ever again.
I think they are low in business. I used to come here to get my eyes checked and the wait time was awful. It was usually an hour. You wait in the waiting room for about half an hour. Then the nurse takes you back to another room and you wait there for another half hour. Maybe this is why they’ve lost some business…

I had a great experience here. Nice people on the phone when I booked my appointment, I only waited about 5 minutes before being called in (I didn’t even have time to finish the paperwork before they called me). Of course, that probably varies depending on the day/​time. Dr Yu’s nurse was very professional and asked key questions to gather data for the doctor. And Dr. Yu was very friendly, and look his time looking at my eye. He also has quality instruments, like a Zeiss scope, which is nice. My father used to sell scopes, so I know a bit about them. He was very helpful, explained how the prescribed drops would help rebuild a type of cell on my eye, and seemed very experienced and professional. Dr Yu is a MD and an eye surgeon, not just an OD. Anyway, I don’t know why the other review slammed his staff. Maybe they changed front office help since then or ?, but in my experience, Dr Yu and his staff were excellent.

Want to add I noticed a sign that showed how long people worked there, most of them over 10 years so that says a lot. Also the people in the glasses department were really nice even though I didn’t get glasses there, they cleaned & straightened them for me.

This doctor came highly recommended. I was very happy to make an appointment, fill out the paperwork they sent me, and arrived 10 minutes early for a 10:50 a.m. appointment. At 11:30 I was still out in the waiting room with absolutely no communication from the front office people about why I was still waiting. Since I had been out of my office over an hour and had gone over my allotted lunch hour, I asked to reschedule and got a very lame «well, this is a very busy day» as an excuse. No apology, no nothing. I rescheduled and then, after some thought, called back and cancelled and asked for my copayment back. I got a little bit of flack from the front office but still no apology. I am amazed at the lack of customer service exhibited. Also, while I was waiting, another patient came in and they were very condescending to him. After he left they talked about how stupid he was. This isn’t the way to run an office.