Good Lock & Key

These guys are great. Been using them for a number of years now. Milad is excellent and always takes great care of us.

What a professional locksmith. Great price great service. Commercial special lock open less than 3 mins. I highly recommended.

My brother lost his car key at a movie theater. We were stranded in the parking lot and called Mahmood/​Mike in desperation. He arrived within 20 minutes and made a duplicate key in his van within half an hour (after taking apart the car door handle on the passenger side to find the serial number). That was amazing! He even offered to make a free «original» key using the computer at his store in Pasadena if we choose to stop by later. The key cutting machine in his van needs to be manually adjusted, so it is not as precise. The key he made could not open the passenger door, but it could start the engine, open the driver door and the trunk, so we were content.
Mike felt amiable and sincere to me. Both my brother and I enjoyed chatting with him. I don’t understand why some people give him such bad reviews. I suspect it may be due to miscommunication, since Mike is Persian and does not express himself well in English. He also tried to peddle his restaurant next door and commented how all Chinese people like Persian food. However, I didn’t see that as being shady or dishonest. After all, the man is trying to make a living, and we always have the choice of not to go. But I think I will, because I am a Chinese who likes Persian food :-)
I will definitely recommend Good Lock & Key to all my friends. More importantly, I need to start hiding a spare key under my car so that this will never happen to me again!
Review Update on 12÷28÷15: I went to Mike’s store in Pasadena today. As promised, he used the digital (more advanced) key cutting machine in the store to generate a master key for me for free. This new key can open all my car doors, including the passenger side door. It is perfect! I am a happy customer

My friend locked us out of the house one day during July, and we called a different locksmith earlier who took over an hour to basically do nothing. He picked at it, tried using an electric pick, tried bumping the lock, but nothing worked. In the end he charged us $ 240 even though he didn’t manage to open it. Frustrating experience. Then we called Good Lock & Key after seeing all the great reviews on Unilocal.They told us they’d be here in an hour, and Milad arrived right on time, walked up to the door, and picked it within fifteen seconds. To top it off, he only charged us $ 85!
Hallelujah!

More like UNRELIABLE LOCK & KEY
0 Stars — TERRIBLE CUSTOMER SERVICE!!!
Warning: They can’t cut keys properly.
I paid them to make a key copy for a padlock. It didn’t work when I tried to unlock it. The key went in the lock but would not turn. I was left with no way to get my stuff from storage on moving day after renting a truck and hiring day laborers. When I called for assistance, he said all he could do is refund me. That’s it. No courtesy service for helping me unlock something that should have worked the first time around, no courtesy help for correcting their mistake on something that is their area of expertise! Perhaps send one of your technicians a few blocks down the road to break open my lock? No? He said they would charge me for that service. Clearly customer service is not their area of expertise.
Save yourself the trouble, don’t go here.

Professional, quiet, quick and less $$ than I thought it would be, what more could I ask for?!

We got locked out of our house and this company on Unilocal.He got to our home within 10 minutes, fairly priced for his services and was quick & efficient. I would definitely use this company again as needed.

I’m a little late writing this review. Good Lock & Key arrived promptly 20 minutes after my phone call to their company. They were able to unlock my door within 15 minutes of arriving. They unlocked 2 locks but only charged me for 1 lock. Great service! Would use them again but, I am hoping not to lock myself out of my house anytime soon :)

When your two year old locks himself in the bathroom of your rental, this is the guy to call. Mike saw the urgency and came fast and was determined to get my son out of this Fort Knox of a bathroom. At the moment Mike crawled through the window (he magically unlocked) and handed me my kid he probably could have gouged me. I felt he was merciful with the price – very reasonable.

I don’t know why our back door keeps having issues, but one day it just decided not to unlock. Good thing we have a front door, but we were about to head out for vacation and didn’t want to have our friends taking care of our home and continuously have to come in the front door which isn’t very easy to open either. Oh, old homes!
I call Good Lock & Key who came within 30 minutes of my call. So, to fix the door (remove old knob, replace with new knob and rekey with same key as the front door) he was estimating $ 150. Really? It seemed pretty pricy but he explained the service call alone is $ 65 + labor, + parts + rekey. Wow. I’m in the wrong business because he was done in less than 20 minutes and made $ 150 from this short job! Half of that 20 minutes he was talking to someone on the phone in his van.
He was a nice guy, and did a great job. Door opens better and unlocking is a cinch. Guess that’s why I paid him the big bucks! I’d likely try a different place in the future due to the price, but if in a bind, they are a good option!

Kourosh has been out to our place a couple times and he’s really nice. This place is very prompt and very professional. Probably not the cheapest in town but why go cheap when it comes to securing the biggest financial investment of your life?

Locked my keys in the car unfortunately. Looked up locksmith and found Good Lock & Key. Said they’d be here in 20 minutes, got here sooner than that. Unlocked my door for me really fast and was on there way. Quick, easy, and simple process.
Thanks

My front door latch wasn’t working. I attempted to call another locksmith, who told me I could just fix it myself and it was probably just a spring. After going to the local hardware store and finding no parts to suggest it was just a spring, I called Good Lock & Key. They promptly answered the phone and arranged to come out quickly. It was an internal part that they said was faulty and typically wears down after a few years. He was able to fix it quickly for a reasonable price. So happy I called and would definitely use again.

Who has two thumbs, goes running at night and managed to lose his only car key? This guy. That’s who.
Well, I had to leave my car where I parked it over night. The next day I called up Good Lock & Key based on the reviews, they met me at my car in about 30min and were done in another 20 or so minutes, getting into my car and then made and programmed two keys and provided me a free mechanical key… Awesome.
They saved the day for me, those guys.

Needed to install more locks stat… called them this morning at 8, spoke to Milad, and he was on site by 9:30! Great job, clean, professional. Can’t ask for anything more!

Great service. Made my key fast and within minutes. And it was for less than 3 dollars :)

Mike is the master!
After making the really dumb move of locking myself out, I called Mike based on Unilocalers’ comments. You guys were right! He said he’d be there in 20 minutes. It was more like 14! Called his colleague to help (I have a well-​secured door). Worked his magic and my life resumed. Thanks, Mike!

SATURDAY, NOV 1
Called and the first thing I asked was whether he carries OEM keys. I got a quote from the dealership ($ 140), and was shopping around for something more affordable. He said they carry the OEM key and we can inspect it before he cuts and programs, and he’ll do it for $ 105.
Excited about the prospect of saving $ 35, I headed over to Pasadena. Once we get there, he explained that the spare that I had was the valet key, and that to cut a program a master key he would need to get the serial number, which would cost $ 130. Fine, whatever, let’s do it. He opened up a package, had us inspect that it was an OEM key, and we agreed to have it made. 20 minutes, he said.
Once we agreed to cut the key, he walked us over to a Persian restaurant he owns next door, and lets us wait there (***SHADY***). He asked what nationality we are, and that Chinese people absolutely love Persian food. Yes, I do, but I don’t like the feeling of being forced to eat at your restaurant.
About an hour later, he comes to the restaurant to get us, and show us the key is functioning properly. We pay $ 130 + tax, which ends up being the exact same price as the dealership (should have gone there instead!).
SUNDAY, NOV 2
The next morning, I took the key, and noticed that it was NOT and OEM Honda key. It was some generic, logo-​less key. Flabbergasted, I called them on Sunday and the son said his dad was not available. I asked him to have him call me back, and he said okay.
TUESDAY, NOV 4
Me: Why haven’t I heard back from your dad?
Good Key (Mike): He cannot communicate over the phone, so there is no point in him calling you.
Me (silently): Why didn’t you say that in the first place?
Mike: I spoke to my dad, and he said what happened was he messed up when cutting the key, and had to switch the case out, but the parts inside are still OEM. You can open it up and take a look if you want. ***SHADY***
Me: Why didn’t you tell me that on Saturday instead of letting me walk out with something I didn’t pay for? I specifically requested an OEM key.
Mike: The key works fine, just like an OEM would.
Me: No, it will affect me when I sell the car.
Mike: I’m willing to work with you. We can refund $ 20 to your original payment method or you can come in and we’ll switch out the case.
Me: Okay, I want to come in and switch out the case. How are you going to compensate me for my time and gas?
Mike: We cannot compensate you for that. You just want a discount.
Me: No, I do not want a discount. I want and paid for an OEM key, you gave me a non-​OEM key, and now I have to spend time and money to correct your mistake. Is that fair?
Mike: You can mail in the key, and we’ll pay for it.
Me: Mail gets lost all the time. Are you going to compensate me for the time spent mailing it?
Mike: No, we cannot do that.
Me: I paid for an OEM key. You deceived me and gave me something else. If you don’t want to right the wrong, I will have to request a charge back from the credit card company.
Mike: We deal with charge backs all the time. We have your signature. You will not win. ***SHADY***
Me: Oh, so you’re quite familiar with the business of deceiving people?
Mike: We run a restaurant. We have your signature.
Me: Well if that is how you want to proceed, then that’s fine.
(Click)
TLDR
1. He charged more than agreed to over the phone.
2. He switched out the key deviously without letting us know.
3. Even though he agreed that it was his mistake, he did not offer compensation for time and money we needed to correct the mistake.
CONCLUSION: Honestly, the whole thing feels shady.

Great place to have almost any key made. or if you get locked out of your car. or if safe or anything lock or key. check em out

Very convenient and friendly locksmith! Super helpful and great customer service!
I have a business just down the street and they help me service all my lock and key needs. Highly recommended!