Jackie’s Alterations and Cleaners

Once you find someone like Jackie you want to spread the word. Great pricing, good turnaround, and really nice work.

Tiny place overflowing with stuff EVERYWHERE… however the work did get done after the second try. We had an easy alteration — hem a new pair of suit pants. The dressing room has a curtain that doesn’t close and poor lighting. On the first try, the pants were still too long. To her credit, Jackie quickly fixed them overnight in time for a wedding. Would use again for a simply alterations, but don’t know that I would take anything complex there.

Awesome mom and pop business run from a little room and a little sweet lady behind the sewing machine. She’s been doing this for years so she knows her stuff. I needed a same day hem on some slacks and I walked in unannounced. She took me in, no problem and I got my pants back later in the day. Would definitely come back again.

Sweet lady the best alterations in Pasadena very fast and good job this place is out there since 90’s and never can find better place than. Thank you for serving our town.

Jackie does excellent tailoring, she worked on an old classic wool coat given to me by my mother. This coat is beautiful but the interior lining was in shreds! Jackie mended all the holes and stitching and it looks beautiful. I wouldn’t have known it was ever in tatters. Plus, her prices are affordable! However, i would call her before you go there, she may be on an errand. I’d suggest to call before you pick up too, just to be sure :)

Jackie is AMAZING! I took a bridesmaid dress to her after the bridal salon alterations department turned it into a disaster. Not only did Jackie agree to fix my dress overnight but I left her shop feeling very comfortable that it would turn out perfect. When I tried the dress on the next day (4 hours before the wedding!!!) it was just that, simply perfect! Thank you Jackie for saving the day!!!

She was great when i went to her and she did have some problems and have to run out of the shop (because her husband was in the hospital), but i tried calling her because i had a dress that i needed to get hemmed and no answer for over a week…
i look on Unilocal and see all these negative reviews… yikes! don’t know what happened to her but i’m glad she didn’t pick up the phone because i would be devastated if i couldn’t get my dresses back.

couldn’t ask for friendlier, faster or more professional alterations. I will continue to patronize for every stitch I need.

Jackie made a custom duvet cover from materials we provided. Her work was great, prices reasonable, and the work was completed on time.

I would never come here again. She may be nice but I need someone who does the job. I wasted entire month going to her.

Who needs this extra stress before your wedding day?! What a flake. Beware!

If you want something tailored I suggest you bring it to ME instead of this place. I don’t know how to sew. I don’t know anything about fabric. Hell, I don’t even know what different ‘cuts’ are or what something pleated is.
Here is what I can offer you: I am honest about my tailoring shortcomings. I am always at work during my business’ WORK HOURS. I also pick up the phone and if I can’t get to the phone for some reason you can leave me a voicemail… PLUS, the bonus is that I’ll call you back. When I tell you that I’ll do something, I will. Even if it’s tailoring a wedding dress, I’ll try because I said I would and hey, I told you already I don’t know what I’m doing. At least I’ll give it a good try and you’ll definitely get something back from me that has been altered.
NOT SO FROM JACKIE.
Here is what you will get:
My fiancée brought her wedding dress here 3 months ago. I have nothing to do with this because I’m the groom and I shouldn’t have anything to do with the dress. However, the wedding is in 8 days and YESTERDAY I had to leave work in the middle of the day to goto Jackie’s and take the dress because she refused to give it back to my fiancée. It was supposed to be done a month ago, then ‘next thursday’. When she went to pick it up only some hemming had been done. Why would you tell someone to come get a dress that isn’t done? Well, then you say one more week. when that time comes don’t ever pick up your phone. Don’t be at work during your work hours. Then call and say you just have to put a button on it, come on Saturday. Oh wait… it rained. «I don’t work when it rains» come back on wed. WHY DOESN’T SHE WORK WHEN IT RAINS? Because the floor is a huge mess and it floods when it rains. Also, she’ll keep telling you that her husband has cancer and she has to goto the hospital and that’s why it’s not done. Sometimes her sister will pick up the phone or call (this might actually be her but faking that it’s her sister) and her ‘sister’ will tell you that the dress is done. But then you go there and tell her that her sister called and said it’s done but Jackie will then tell you «Oh, she doesn’t know». Then if you’re Jackie you will call another day and say it’s done come get the dress but (this is the funny part) DON“T BE THERE!!! Then call the next day saying the dress is done and when the woman comes to get it have the thing completely apart!
This is a great business model.
She actually asked why we were taking the dress when it wasn’t finished. I think she might not be all the way there mentally because I actually believe her that she doesn’t understand. I tried to explain how she’s had it for 3 months and done almost nothing and that we leave town in 6 days. Really, that was irrelevant so we just left with her saying «why? why? I’m working see?».
Seriously, any 5 star rating is fake. I refuse to believe anyone would give this place even one star. I wish I could give it a negative two to make up for the obviously fake 5 star ratings because that’s what I feel I’m owed from all of this stress! The one 5 star review that sounds similar to this … Probably a 5 star because she
hadn’t gotten her dress back yet and was worried that if she put a negative review online she would never get her dress and then she forgot to change it to 1!!!
My fiancée is getting this taken care of from a real tailor today who will actually get it done in 3 days instead of taking three months to only take the dress apart. AVOID JACKIE.

After posting note: I am going to go back one more time this weekend to see if she will can fix the the jeans to what I was wanting. If I have a better expereince I will change my rating for this post. I am hoping this experince will be much better as I have heard great things about her and would love to find a local quality alterations person to go to.
This is the first time I have ever written a review but felt it was necessary in this case because of the bad experience I had with Jackie’s. I work in the apparel industry and went to her because of the awesome reviews I read on Unilocal.But here is my experience: I took 2 pairs of jeans to Jackie’s to get altered into skinny jeans, which she said would be easy to do and be done in less than a week. When I called to confirm that she was open a week later so I could pick them up, her sister answered the phone and said Jackie was not there and I could not pick up my jeans because she did not know where they were. This happened for OVER a month. On 6 different occasions I would call to confirm they were open and either there was no answer during business hours or the sister answered giving me the same excuse as before. The last 2 conversations I had with the sister, she said she would call me back regarding my jeans and I never received a call. Finally, after a month and a week I got a hold of Jackie so I could pick up my altered jeans. When I got there, only 1 pair was done and the other pair was left unraveled bc she said she was not able to complete them due to a damage on the jean (don’t you think she should have contacted me about this since I did give her my telephone number when dropping them off). Also, when I tried on the 1 pair that she supposedly altered… nothing had been done to them. I paid $ 15 for her to have the jeans for over a month with one pair exactly the same as I gave them to her and 1 pair taken apart without her sewing them back into the same condition I left them with her. I was extremely disappointed needless to say. She is a nice woman, but I would seriously not recommend her for your alterations.

Jackie was so sweet and helpful! I brought in a pair of dress pants, and she offered to have them finished the same day! She did an excellent job, they are perfectly hemmed… but more importantly she was a joy to meet and work with. Her prices are excellent! Thank you Jackie!

Jackie is absolutely great! I was looking for a place get my clothes altered and dry cleaned but I think I found it. The selling point of this place is that she adds that personal touch to all her work and she really relates well to her customers.
So one day, I needed my pants altered for my work — of course all the other places required 2 to 3 days. But I called this place up after a Unilocal review and she told me she could do it in 30 min. And she did! That was awesome.
While she was fixing my pants, she told me about her stories — how she worked for some of the major designers and now she has her own business. And I have to say, she’s not kidding — her skills was reflected on my pants. So I took my jacket off and had her fix that up to. She did everything in like 40 min. Totally awesome.
She’s a amiable women, and I am definitely going there again!

I am new to Pasadena/​SoCal and went to Jackie’s due to the great Unilocal comments. Every comment is true… she will be the only place I go for alterations and what makes it even better is she is SO sweet :).

Jackie is the BEST!
I recently took a bridesmaid dress to Jackie and needed the dress ready in 3 days. The dress was too tight and I wanted it taken out but still wanted the dress to look fitted. She fixed my dress in 2 days and it was PERFECT. Her prices are more than fair and she was able to meet my short turnaround time with no problems. I will be taking another dress to Jackie for more alterations.

jackie is one of the most sweetest and kind lady out there! Her work is great! she amazes me. i will never go anywhere else! she will work hard and gets the job done. she always trys to work around when the best time for u to pick up your stuff or will even do it right then if you need a hem.

Jackie is a perfectionist and her prices seem unbeatable. I’ve never asked her to clean anything but I have had her sew, alter and repair things, including a thick leather jacket. She does it all expertly, sometimes while I wait. Super friendly. I continue to bring her new projects. She welcomes the challenge. There are a lot of little shops like these. I probably pass 20 of them to get to Jackie’s. Well worth it. Highly recommended for motorcycle riders and clubs, as she’s set up to work with leather and very experienced with sewing club patches. I’ve been there several times this year. Recently brought in thick leather riding pants and jacket. She took in the sleeves and pant legs, replaced the liners perfectly. I see a lot of formal gowns in there so that’s probably her bread and butter.

Jackie rules… that’s all there is to it. She does great work, does it quickly, and quite frankly, under-​charges for it. Her customers cover a wide spectrum and her shop is in a quiet part of Pasadena, but she seems to love doing work for motorcycle clubs. She’s the official unofficial seamstress of both the Pasadena Motorcycle Club and the Hye Riders Motorcycle Club. Based on a photograph I brought, she turned a ho hum Levi’s jacket into a killer SOA-​approved cut (well, if they made them out of denim)… all while I waited! Another shop made me wait a week for them to simply sew on a patch! I won’t even mention what she charged me, because it clearly wasn’t enough and she would not take a dollar more. You just don’t encounter that kind of service anywhere.