O’Reilly Auto Parts

We came in to get a replacement headlight for our Mazda. Considering that we are not car people, we had to return inside the store to ask for help. Juan came out and installed the headlight for us… on the hottest day of the year, no less. Thank you, Juan. You are great. It’s nice to know that there are still car places around who will actually help you. So, if you need a part for your car, pass all the other million car parts stores on Lake and come here. The employees here display helpfulness and knowledge that are refreshing and hard to come by.

This is disappointing… my battery died Sat on me i jus so happen to be at popyes across the street. So i went over to Oreilly on Lake to ask for assistance. they told me they couldnt help i had to be in their parking lot in order to get service. Ok so now i get my car there and still disappointing service i wanted to charge my battery and was told we cant charge it it will take 3 hours. Ok so i buy a new battery. I paid for the new battery and asked if they could assit with putting it in. I was then told yes… i waited 10 min and still no one so i go back inside and ask AGAIN i was told ok i will be right there… i waitied again and after 5 more mins. no one was in line so he then answers a phone call before helping me. At this point im frustrated really didnt want to but anything from them but in due to my situation didnt have a choice. I will NEVER go here again they DO NOT LIKE TO HELP CUSTOMERS AND THEIR ATTITUDES SHOW IT. NOT FRIENDLY OR WELCOMING IN ANY WAY. In my case a nice young lady trying to get back on the rode. I also wanted him to tell me if its something other than the battery. (Test it) it never happend. IT was my altenator not the battery… REMEMBER NOT TO DISCRIMINATE YOU NEVER KNOW WHO’S WATCHING and reporting. Please ensure your staff to do a better job with customers. Your jobs are to help customers when they come inside you place of business. SAD. Oreilly at 1860 has the best service, maybe you all need to see how they run their store very friendly and is very perfessional service.

I went to purchase a braking light bulb for my car. It took over 20 minutes for them to find and it was the wrong bulb. Very frustrating and a waste of time and money coming here.

Just bought my BMW X3 and needed a few things to make it mine :) I went to the counter and «Marquis» offered to help me. My Husband was on one side of the store doing his thing and we found everything I needed. He even told me that if I needed to I could bring anything back that didn’t fit or work and he answered ALL of my questions (and Ladies U know we have a lot of em), Just wanted to give a shout out to Marquis and this particular O’Reillys has a very good staff they are always helpful and very nice.

Great customer service! Went by to buy a stop light bulb for my car and they were so helpful as to guide me on putting it on! They truly were awesome! Thank you so much!

Shout out to the staff here, Helpful and they even hooked it up with a mechanic for me, Gave me a great price for a new battery, Best place to go If you are on a budget

Staff is exceptionally helpful and knowledgeable. Special thanks to Edgar for going above and beyond my expectations!

Shouts out to Victor and Edgar (Manager). I was in desperate need of a new battery after having to get a charge for each and every time I had to go somewhere. Came here on a Saturday night (9ish) and had my alternator/​starter check out before investing in a battery. Victor came out and assisted with that. The manager, Edgar came out to check on us and also helped secured my battery. Overall, the quality of customer service I received was outstanding because they made sure that I left up out of there with right! Good looking out.

My A/​C fans went out recently, so I looked up online how to fix this problem. I found the parts I needed to replace and called up various parts stores. The only place in Pasadena who had the parts were the dealer and O’Reilly, but O’Reilly was charging only $ 50 whereas the dealer charged $ 250! I bought the part, but not knowing a ton about auto repair, I was having trouble troubleshooting and installing the various parts. Fortunately, Edgar and Marquis were extremely helpful in making sure the parts got installed correctly by helping me through every step of the way. I cannot thank them enough, as they helped make an unpleasant experience much less bad.

I recommend this store for everyone, but, especially for women. I stopped by today (08÷02÷15) and had a great experience. I worked with Will and Edgar. I didn’t know anything about anything. I just knew what I needed. They helped me figure it out and both did an excellent job. I needed some front and rear wiper blades and some blind spot mirrors. I had gotten tired of the junk blades the dealer had been putting on my car; so, I wanted quality blades. Will told me what my options were and I selected the ones I wanted. Edgar put the blades on for me and man do they work well. They are some really awesome blades. Then, I remembered I dropped my keys and broke the loop on my car’s key fob. I asked Edgar if anything could be done to get it back on my key ring. He said, «How about a new one?» He held up a key fob exactly like the one I had. I thought I would have to go to the dealer to get a replacement. He transferred my fob’s innards into the new fob and it worked perfectly. I got everything I wanted today coupled with exceptional customer service. I’m a really tough customer and they passed with flying colors!

After 3 calls and over 15 minutes on the phone, most of that time on hold, they finally told me they didn’t have the hose I needed.

If you have been to one, you have been to them all. I wish the would cut down on their receipts. I bought one item and got about ¹⁄₃ of a standard sheet of paper. I do like that the people behind the counter actually do understand cars. I have asked questions about products and parts, and they have answered them for me. They will also customer order parts and have them instore in a couple of days. A great place for DIY.

A small auto parts store that has everything that you would need. I came in looking for oil for my BMW and I was able to pick up a large bottle of Mobil 1 0w-​40 at a good price. My car is now happy. There was hardly a wait in line either. I like this place because I found what I needed and I was able to get out of there fast.

Friday the 13^th became my LUCKY day. Just before lunch, I got into my car and the battery was almost dead. Close call, but the car started. I made a beeline for this shop, hoping they’d have a battery. Long story short, not only did they, the employee — Marquis — changed the battery for me and did so cheerfully and quickly. I was blown away, totally prepared to buy my own tools and change it there in their parking lot. Excellent customer service WITH a genuine smile. Fantastic customer experience here; they earned my business for as long as I live in the area. Great job!

It’s been hot as hell these past few days, which means that something is bound to happen to the ride. I noticed that whenever I turned the car on it chugged more than usual. I’d have to turn the key all the way in order for it to make contact. I had a feeling it was the battery, so since I couldn’t sleep due to the heat last week, I went over to O’Reilly’s Auto Parts to have the battery tested.
The young lady working there was very helpful and brought out the tools and tested the battery and concluded that it was a «bad battery.» I should also mention that I had bought the car new and had never changed the battery. The car is a 2007, so I really got my money’s worth with the stock battery.
I bought a new battery for about 115 $ with tax and it comes with a 2 year warranty. I should be ready to go for another 6 – 7 years with this one. ;)
Props to opening the shop so early.

I like my neighborhood O’Reilly. They are very nice and polite. It is always very clean and they have fast service.

really helpful guys. They will charge and test your car battery for free (takes 1 hr). They also test your alternator and starter but you have to take it off and bring it in.

Well established local auto parts store with a friendly staff and competitive prices. They charged my battery for free. Great service!