The UPS Store

I ended up really frustrated with my experience at this location. I worked directly with a man named Ken. I dropped a USB on a Thursday around 4:30pm. I needed 15 pages of invitations printed (2 sided, 4 to a page). He explained they would not be available that night. I told him that would be fine. He asked when I would like them back. I asked if Saturday would work, and he told me he would have them for me on Friday (the next day). Awesome! He took my contact I formation, and off I went.
Well, Friday passes and I never hear from the store. Not a big deal at all. I didn’t call on Saturday because it was my birthday, and I did a lot of running around. I finally called the store on Sunday, and they were not ready. Ken asked me again what I wanted done. I verified my order, feeling a little frustrated because this meant he had not started my order yet. He told me he would call back once they were finished. No other contact from the store that day.
I called around 10am today, and he again asked me what I wanted. He thought I wanted something printed on envelopes, I think. I told him, again, what I wanted. He then told me it was a problem because of the size I wanted. I asked if that was the case, why had no one contacted me to make adjustments? He didn’t say anything. He told me he would call when they were done, around midday. When I voiced my frustration all he said was «okay».
I called back at 4pm to try and get an update since no phone call around midday. He asked me AGAIN what I wanted done. I reconfirmed AGAIN, and he told me, «Okay, I’ll call you when they’re done». I asked if he had even started on them. He said he had, but needed to format them. At this point, I am extremely frustrated. Not because of the wait. I understand there are other customers. I can even deal with not getting a courtesy phone call one of the 3 times I was told they would be ready, as nice as that would have been. It was the total indifference from Ken, who I was told is a manager, that made the whole thing so agitating. When I expressed my frustration again, and asked if he actually had the time to complete my order, his response? «Okay. You can come get your USB and go somewhere else or I’ll have your order ready for you tomorrow». I promptly picked up my USB from the store, Ken was nowhere to be found.
I had planned on getting multiple things printed for my wedding at this location (save the dates, invites, menus, programs), because the location is so convenient to my house. I will absolutely be taking that, and other future business to the store in Severna Park.

This is when I would use a 3.5 star rating. They’re always pretty helpful here, and they are pretty knowledgeable about the best way to ship different items to different places. The only thing I have some difficulty with is my personal problem of being a control freak, and if I don’t see you put that ‘This Side Up’ sticker on my package, I don’t believe it ever ended up on there– and they never package it all together in front of you. My only wish is that they would be a little more helpful with some of my extra questions/​remarks, as I have never been in this location with a crowd. However I’ve never had anything get lost leaving this store, so they must be doing something right!