Starbucks

I have been a loyal Starbucks customer for years. I love their coffee and since I’ve lived all over Tri Cities, I’ve been to most of the locations numerous times. We moved to rd 68 last year and this Sbux location is central to my commute so I go here almost every day. Today however was my last straw and I’m going to stick to Roasters from now on. The customer service at this place is horrible. This past winter there were a couple great baristas that I loved, but apparently they’re gone and their replacements were not trained very well. Today I waited for 13 minutes behind one single car at the window. Yes, that was frustrating but I get that sometimes things do happen. However, when I finally pulled up to the window, the girl hands me my drink and says «$ 3.95»… nothing else. No explanation, no apology whatsoever for the wait, not even a customer service smile or hello or anything. Now, I am non confrontational… but that is ridiculous, so I looked at her and said «You’re seriously going to charge me and the guy behind me even though we’ve been waiting almost 15 minutes?»… and she said «Oh, uh, I didn’t look at the time.» AND NOTHING ELSE. No apology or explanation or anything. Any other location has this situation happen and they immediately apologize and offer something free. They often conversate with you for a little bit and wish you a good day. I know this for a fact, its happened plenty of times and I leave feeling valued as a customer. Not the 68 location. There they just hand you coffee, take your money, and turn back around. I am tired of spending my money at a location where the baristas clearly do not care about the customer. Recently I’ve sat and waited for my drink at the window and listened to them talk badly about customers to each other while they make my coffee. The store owner and managers need to do something, maybe take a class from the location on Gage in Richland or something, because your location is not accurately representing Starbucks.

Look, I still go to this place because it is near me, but man do they screw up orders. I swear I make it clear and they always seem to mess something up by the time I get the order. It’s not like my orders are complex. Just a tip for any potential customer, make sure your order is clearly stated and that you receive the correct item before you walk out. The drink may look right, but look at the tag on the cup because they will most likely ruin it.

Besides waiting in line and at the window, I expected a decent cup of coffee. What I received was a heavy topping of whip cream. I get it some people like whip cream, but the amount of whip cream to beverage is ridiculous.

Terrible service. The baristas are all grumpy and unhelpful. I can’t tell you how many times I have tried this place to see if I have better luck since its the closest to my house. My drink is always either burnt, incorrect, or just plain disgusting. The baristas are rude!

Just went through your drive thru and the employees didn’t ask to take our order and went to go in and the shut the lights off. December 4 @ 9:45pm. Won’t be back to your store. Because you employees SUCK!

Was in line for starbucks at 920 and they served everyone in front of me when it was my turn they turn me away. Wow starbucks, wow.

This is the rudest Starbucks I have ever been too, I have been here a couple of times and it hasn’t gotten any better! Very poor customer service unless it’s someone they know!

This starbucks SUCKS! The slowest moving line in west pasco to be greeted at the window by rude little snobs. I have given them chance after chance and now I’m done. I’m done wasting my money for a disgusting cup of coffee. They can’t even make a drink right. So I’d suggest going somewhere else– maybe local like dutch bro. s right around the corner or simply drink your coffee at home. Don’t waste your time at this star-​sucks, I’ve already done that for you.

This is one of the nicer Starbucks in town. Unlike the one off canal in Kennewick, it doesn’t feel like you are being ignored because you weren’t too lazy to come into the store. They actually prioritize the in-​store customers! Today, they didn’t have the sandwich I wanted, so they gave me a different one and a gift card for a free one. Expectations exceeded in a nice, nonchalant way. Oh, and it actually feels like a coffee house in there – a neighborhood gathering place. Well done.

worst Starbucks on this side of the mountains. Get my drink wrong, mock me for it.

Went to get coffee, and the gentleman that took my order was friendly, courteous, and efficient too. A real wonderful experience.

i come here often and the staff has always beeen great, always make my drinks the way i want them and they are always happy to change it to something else if i dont like the original drink i ordered with no questions asked. refreshers are what im into right but the coffee is good too.

Quite possibly the worst cup of Starbucks coffee I’ve ever paid for came from this place on 4÷9÷15.
I am not from here, but was here on business.
In my hometown on the west side, I visit Starbucks every morning. I get the dark roast drip.
This is what I got here twice on my trip east. ⁴⁄₈ my visit was decent except the first person in line ordered like 4 drinks and scanned them all individually. This is a clear violation of the policy. I realized later, when it was my turn, that the cashier was new and probably didn’t know. When I asked for a grande in a venti cup she had to ask another worker how to do that. ANYHOO, I digress. The coffee on my first visit was fine.
On the second visit, my cup to enjoy as I left this good forsaken town, was the worst coffee ever. I think my hotel coffee tasted better.
It was so weak and had a weird «old» taste to it. Is it the water? Is it the grounds? Is it the brewing process! Whatever it was I couldn’t even drink it, it was that bad.
I have already notified corporate about my experience, so hopefully the product will improve to Howard’s standard.

I have given this Starbucks many chances to prove themselves to be acceptable but each time I have been treated rudely. Nothing says «enjoy you $ 5. Cup of coffee like a turn of the head and nothing more ! Good riddance Starbucks ! I am officially a Dutch Brothers convert !!

The morning crew is nice and usually on top of their game. However, things go downhill very quickly once the noonish people clock in. Early afternoon is a very slow time for them so being the only customer in drive thru or inside you would think you would great great service and attention, right?
WRONG!
Several times I have been in during this time and you really get treated as an inconvenience (drive thru and inside). They will see you, look at you while they finish their conversation (this last time it was about fingerprints), and then ask you what you want while they half listen to you so they can quickly return to their conversation. I’ve had them ask me a few times to repeat my order because they weren’t listening or just flat out get my order wrong. I’ve also had them tell me information that I know is flat out wrong because they either don’t know the answer and don’t want to look dumb, don’t want to bother finding out the answer, or most likely weren’t listening and answered the question they assumed I was asking not the one I actually asked.
This Starbucks is frustrating. They have messed up my order probably the most out of the all the local Starbucks, but that’s not saying much because I feel that all the local Starbucks are kind of subpar to the Starbucks standard I’ve seen elsewhere.
Edit: this review should be dated in 2013, however due to lack of confirming email, it is dated when it went online, not when it was written.

I normally don’t support a coffee titan like Starbucks but the wife wanted a warm drink and Dutch Bros near the house makes horrible hot drinks.
She ordered the peppermint mocha which is great as usual which was great and flavorful. I tried their new holiday drink called the chestnut praline and to be honest! The flavor was just flat! The beans tasted like burnt beans! Very uncharacteristic of a reputable brand that they promote! Total disappointment of my drink! Hope this particular flavor doesn’t make their cut! I can see why the brains behind their brand left to start the McCafe for McDonald’s years ago! They were good about a decade ago.
If you want a good coffee, I recommend Coffee Bean Espresso in Richland, ShareHouse in Richland, The Local in Kennewick, and the Latte Dog in Pasco! Those places are far superior in flavored latte and beans quality is superb for the area

I’ve never had exceptional service here and I’ve been here a few times. Here’s a tip to the staff and management: greet customers when they arrive especially when you are looking at them. Say hello. Say thank you once you give change. And for goodness sake, smile and pick up the pace. Have some coffee if you need the energy. Hope to see these changes on my next visit.

Been going here for a couple of years. Great customer service and the do a good job with the coffee

Bathroom was dirty, and the Chi Tea was watered down. On the plus side the staff was friendly. I mostly likely will not be going back.

I’m pretty much writing this review for the customer service I have received at this location. As for the coffee, well, it’s Starbucks coffee. Sometimes it’s good and sometimes it’s meh. Depends on the baristas. I certainly understand that with such a large co. the barista who is making my drink could be new and just learning so if you’re looking for awesome coffee this may not be it. That said, I usually go through the drive thru here right before I go to work for the convenience. I have never had anything but kind and friendly customer service. One time I was almost late for work because I was in the drive thru for about 30 mins. The poor girl up front apologised profusely and explained that she was new. She than promptly told me my coffee was on the house. I can totally understand and apologising always helps. One day I was also given free drinks along with the ones that I ordered. I do feel that it is hard to find perfect customer service these days but I can only give my own honest experience about this location. Working in a service industry helps you to have patience and understanding, maybe some kindness towards those who may have had a rough day could be a thought. Maybe they have new management since I’ve only been coming to this Starbucks for 2 yrs but the customer service here has definitely been better for me than any of the other locations. Sigh… I guess I remember being in my teens and waiting on tables and felt a little bad for them. I’m sure that those who have had horrible customer service there are right in their opinions but I’m sure there are also alot of good people who truly care who work there. If you hate Starbucks for the one person who gave you bad customer service then just go to a local coffee place right? They don’t need my money, that’s for sure! Choices. No I don’t work for Starbucks lol.

According to another Reviewer, this is the WORST Starbucks in the State of Washington. That’s quite a hypothesis, but when my choice is this place or nearby Hotel coffee, you’ll find me here. I’m also a black coffee kind of guy, and like boiling water that’s hard to mess up.
My Cup of Joe this morning was just fine, although I still wonder why this Starbucks (and most others) can’t seem to figure out how to manage the queue. When all I want is black coffee and a NY Times, do I really have to wait through the various drawn out (on both sides of the counter) permutations of specialty drink requests? At that point, hotel coffee starts to taste a whole lot better.

This has to be the WORST Starbucks in the state of WA! I first started going to this location only because it was almost within walking distance to my house. That was in 2008.
They have been consistent in messing up even the simplest drinks. If that is not enough, they also are very sloppy with their drinks and occasionally give out the wrong drink altogether! They also like to dripping cups through the drive thu. They have even gone as far as not filling up my kid’s drinks completely full?!? Now that is just cheating the customer.
You may think WHY I keep going there? I stop for a couple of months, then try it again. After all their high turn over rate in baristas you’d think they might get it together… NO. Even after boycotting them for a couple of months, they still maintain the status of WORST Starbucks in WA!
YAY Team!
Long story short, don’t waste your time for coupons on replacement drinks, drive the extra miles to another location, unless you are completely desperate for your latte fix.