Huffman Koos

IF I COULD GIVE 0 STARS I WOULD. I ordered a dining room set 3 months ago from this showroom. The salesperson cindy said that my hutch was back ordered for three weeks. I agreed to the back order and a separate delivery of my table and chairs. two weeks later i was given a window of 12 – 4 and had to wait until 8 pm for the truck to come. I called the manager frank who replied «i can’t control time lady». when the delivery came i got a set of chairs that were damaged and mismatched. i refused the delivery upon arrival and called frank who said «well they were supposed to check it i don’t know what you want me to do» (i guess he doesn’t understand the role of a manager).
The same night i called the corporate offices and left a message. I received no call from the fairfield store or corporate so i called corporate again two days later. I was then told to speak with janet who would help me to locate the hutch and the new chairs for my dining room. Janet said my furniture was on a container and it has yet to arrive and asked that i give her two weeks time to rectify it. two weeks later i called and she still did not know where any of the furniture was even though they have $ 4200 of my money. I called the manager frank and he dodges my calls every time.
I finally called corporate and said i wanted my money back and janet said give her until june 30^th to look into it. I called back today after her promised time and now they pretend they don’t know me. end result BUYER BEWARE BAD PRODUCT AND HORRIBLE CUSTOMER SERVICE!!! i now have to go through a dispute to get my money back. this place is a nightmare!
Update*
The new manager Carey asked me to give them one final chance to deliver today or they would refund me. My window was from 7 – 11 am and they promised I would be the first delivery. At 10:30 I called and spoke with Jolene the delivery manager who told me my furniture never made it on the truck!!! And guess what– they don’t know when they will get it. Carey promised me a full refund if they could not deliver and said he would reschedule for Saturday– the furniture came with a missing chair and another chair with a split leg! Even though they promised they would refund me they won’t answer any of my calls.
There is absolutely nothing that would keep me from staying with this company even if the furniture was free. The director TED B who said he would help in this review didn’t have the decency to pick up the phone to speak with me and had a receptionist tell me he won’t give a refund even though I have no furniture! DO NOT DO BUSINESS WITH THIS COMPANY! And if you are stupid enough to do it use a credit card so you are covered when you realize how terrible they are!
I’m calling BBB and will continue to post here and their other social media sites until my money is refunded.