The UPS Store

I was displeased with this location of UPS. Not one but twice I have brought a package to be sent out as a return to Amazon. The first time they told me my packaging was inadequate because I did not use the right amount of tape so they decided to charge me to put a couple pieces of tape to send it out. Second occurrence was when I wrapped a medium sized box in thick brown paper and taped it securely with the label on it. They told me that a box needed to be placed in yet another box in order to be shipped. They wanted to charge me 12 dollars to do so. I left and went to staples that gave me NO problem what so ever to send it the way I wrapped it. It was perfect they said. I think this location likes to charge extra for no reason. Just go to staples when sending out boxes. You don’t have to worry about any other costs rather than just the shipping of the item.

These rip-​off artists get ZERO stars. (The review wouldn’t post unless I chose at least one). Worst service EVER. One of our houseguests left his wallet behind over the holidays and we needed to get it back to him as soon as possible. The USPS was closed, where we could have shipped the wallet Priority Mail for $ 7.95, complete with tracking number, delivered in 2 days.
We went to the UPS store and asked the clerk for assistance. We were shipping on a Saturday and wanted to get the wallet returned by Monday. The clerk took our shipping information and quoted us $ 66.32. I immediately said «whoa — that’s way too expensive», giving the clerk the opportunity to offer alternatives — she did not. She claimed that was the cost if it were to arrive by Monday. She proceeded to ask if anyone would be home to sign for the wallet. I told her we needed to know about what time it would arrive, to which she said «by 7:00 am.» We were not offered any choice as to time of delivery. She proceeded to inform us that this was the only option.
After the wallet was delivered we learned from the recipient, who wanted to pay us back for the service, that the wallet could have shipped for $ 36.32, as quoted right on the UPS website. We also learned that the wallet was left on the stoop, no signature required.
We went back to the UPS store to ask for a refund of $ 30.36 based on the fact that the clerk never informed us that there were shipping options, although repeatedly asked. We also informed the clerk that the wallet was never signed for. The clerk flat out REFUSED to accommodate us in any way for ripping us off in the amount of $ 30.32. We requested to speak to management, the clerk made a phone call and told us that they were refusing to make this right, even though we were grossly overcharged and did NOT even receive the service we paid for (signature at the door).
I had to stop payment at my bank and file a dispute against them. I have been directed to file with Suffolk County Consumer Affairs and the Better Business Bureau, which I will do upon completion of this warning to future customers.
PLEASE TAKE YOUR BUSINESS TO THE UPS/​FEDEX SHIPPING CENTER AT THE CORNER OF BROADWAY AND VETS HWY NEXT TO CONSUMER KITCHENS AND BATHS. Excellent, INFORMED service, great staff — no rip-​off artists here!!! Please support REPUTABLE businesses in our area!