Metro Party Rentals

I cannot in good conscience recommend this company. If you rent chairs from them, expect to spend several hours scrubbing them clean because they arrived absolutely filthy. They also did not come with pads on the bottom (as promised), so we had to take the time to add those as well. Also, one of the table cloths was ripped. The company should really have separate sets of chairs for indoor and outdoor use. They should also consider cleaning the chairs in between customers! There was food spilled all over some of them and some chair cushions were even torn (see photos). While they claimed we were given chairs from the «dirty pile,» two deliverymen informed us they do not clean or inspect the chairs at all in between customers during the busy season. I find that appalling. After much haggling they at least agreed to waive the charge for the chairs, considering how much work we had to put in to actually use them. However, the owner was extremely rude and unpleasant to deal with, and actually seemed offended by the complaints. That’s not a smart way to do business if you ask me. Also, their deliveries and pickups are extremely unreliable, so expect to do a lot of waiting around. And not just for hours, but for full days later than what you are told. I wouldn’t use this company unless you have a lot of free time to deal with all of the cleaning and waiting and haggling.

Horrible customer service. Rude phone girl who puts you through hell. Find some place else.

If I can rate this place zero stars I would. Takes FOREVER placing an order. The lady on the phone is awfully barbaric. Gave me apocryphal information and refused to send me photos of their «chair covers», saying she felt «uncomfortable» because I was obtaining chairs elsewhere. Wtf!!! Says she would contact me back but no. After waiting the ENTIRE DAY I had to call HER back. Extremely poor customer service and apparently does not know wth shes doing. Where in the world does Metro Party Rentals hire their employees??? ANYHOW long story short, I’ve decided not to order from here and thank God I didn’t because I found a different place, total opposite from here. Anyone seeking to rent party supplies.
Company Info
A1 Party & Tent Rentals Inc.
1111 Rogers Ave
Brooklyn, N.Y. 11 226
Tel: (718) 789‑9200
Fax: (718) 789‑9222
Theyre ABSOLUTELY AWESOME! AMAZING CUSTOMER SERVICE. PHONE GIRL IS SUPER POLITE AND THEY ACTUALLY GET THEIR WORK DONE!!! THEIR PRICES ARE AFFORABLE. THEY DELIVER AND PICK UP. GIVE THEM A TRY AND YOU WILL NEVER REGRET RENTING FROM THEM!

I have to say that initially, this business was OK to deal with. HOWEVER, their statement from their website states, «Metro Party and Tent Rentals also has 24 hour service for your convenience and you can be assured that Metro Party will respond quickly and professionally to your every need.» This is a BIG FAT LIE! 7 hours to the start of our function, they were NO WHERE TO BE FOUND! Several items either failed to function properly and the tent needed to be fixed after they erected it 3 days before a storm hit the area, and they didn’t come back to check on anything. The owner is an arrogant jerk. His workers were nice, but they aren’t the ones running the company are they? If I had to do it over again, NEVER, NEVER, NEVER, EVER AGAIN!