Crown Collision Center

I went to Crown for body work on the side of my Ford Escape after a minor accident leaving heavy dents and scratches. This was a Geico autoexpress repair. Both the Geico agent working at Crown and the Crown service personnel were top notch. They gave me plenty of information, updates throughout the entire repair, and kept to the timelines they gave me. The truck was actually done a day earlier than expected. Overall it was a very good experience and I would recommend Crown for body work.

Geico and Crown worked together to give me an amazing experience. They worked fast and efficiently to make my car perfect again. You would never know it was in an accident. I will swear by them in the future.

My neighbor ran into my bumper, and her insurance company, Geico told me to go to Crown to have it taken care of. After reading some of the reviews here, I was a bit nervous about doing so, as I was concerned the work might be subpar. Overall, I was very happy with the experience. The people at Geico and Crown were super friendly, and the repair took 2 days. I had taken the car other place for estimates, and most places insisted that the bumper needed to be replaced. This seemed wasteful to throw away an entire bumper when just the paint had been scraped off. Crown repaired the bumper rather than throwing it away, and now it looks good as new. My only complaint is that when I inspected it before picking it up, I noticed there were some bubbles in the paint on the repair, like some air or dust had gotten caught up in the paint. I mentioned this, and they took the car away to buff out the imperfections. They brought it back, and it still wasn’t quite perfect. So they took it away again, and buffed it until it met my approval. So in the end the job was perfect, I just had to use a careful eye and keep sending it back until it was correct. But now the bumper looks brand new! They also did a great job cleaning out the inside of my car (they somehow found keys I had long since chalked up as missing, and had them waiting for me in my cupholder!)
So if you get an estimate somewhere else that insists on an expensive repair that involved replacing giant pieces of your car over superficial damage, bring it here

I was in an accident in my 2008 Hatchback and was referred to Crown by GEICO. On the plus side, the staff was extremely friendly and professional, even accommodating me when I showed up at the wrong time. All of that was very much appreciated. The work was done more or less according to their timeline and to cost by estimates. 1 weeks later, a tire pressure gauge turned out to be broken on the same corner as the accident which required replacement of a panel, tire, wheel, and fender. I contacted Crown twice and did not hear back, so given that my new job required 80 hours a week, I took my car to the dealer on my next day off that usually services the car and they repaired it while I waited for about $ 75. Eventually I got a satisfaction survey about the collision service, and I said that I was completely happy with everything except for having to take the car somewhere else and paying extra above my deductible for work that seemed very likely to be related to the accident. I received a call within days from both Crown and the individual, and while it would have been ideal to have everything done right the first time (or been contacted back right away), I appreciated that they reached out to me, apologized, and sent me a check to reimburse me. Everyone makes mistakes on occasion, it’s nice to know that you can trust these guys to make it right.

I returned to Crown 2 years after an accident to my 2006 Maxima, because they guarantee the work for life of the car right? RIGHT! The left headlight kept dying and my local mechanic replaced it, my question was did it have anything to do with the accident? It didn’t, that was explained to me, but they replaced it anyway, and showed me the replacement bulb was damaged. A class act, that will be on my good list — and should be on yours too!

I brought in my Ford Fusion after it was rear ended. The shop did an outstanding job replacing my bumper and it was even washed and vacuumed when it was returned to me. While their communication could’ve been better (the only time I received a call from them was two days later when it was done), I highly recommend this place!

We have been thrilled with the work and customer service at Crown Collision! I’ve never experienced such professionalism, transparency and kindness! After our accident, they literally walked us through the process, from working directly with our insurance company to arranging for the rental car to bring the car there! Seamless. They were quick, too, and took the time along the way to give us progress reports. No guessing! And our car is as good as new. But wait — there’s more! We heard a noise a few weeks later and they said to come on in and don’t you know they fixed it even though it probably wasn’t related to their work?! And the cost: nothing! They are top rate and I wouldn’t hesitate to go back.

This review is only for my experience with my Geico insurance adjuster, John Ring. I’ve never filed a claim before and he was super friendly and helpful. It was a quick and painless process. I am pretty happy with my insurance company so far

very bad experience. The representative told me he would get back to me with a full report of status of my car within two days, but then never did it after more than one week ! besides, he didn’t even have the courtesy to return my calls !
will never go back.

After towing my car by police tow, I paid the 380 dollars and sent my tow truck with title and insurance for my wrecker, they said because I didn’t give them my binder cover page they would have to charge me 50 to push it to the street and then I can tow it home. So I called p.u.c. To ask why extra charge to roll my car off there property and they said its against the law to charge me extra to move car. So I called to ask why and they got very mad then said their driver won’t be back for 15 min, waited then traffic 30 min waited, then hour so my driver got lunch and waited 2 more hours so I called to ask about my car and she says it’s in the road already, no call to let me know, left my car with no plates on main rd. unlocked then she hung up on me, so I thought bad connection I’ll call back and guess what answering service no ones in funny shit. What they tried to do is fraud if anyone gets told they can’t take there car out of impound because it’s not registered or they want more to tow it off there property that’s against the law cal public utilities commission at 401−941−4500 follow threw with complaint and they will have to have a hearing to keep there license to tow, and extra charging will get them suspended and you’ll get your over charged money back, and they cannot tell you who or what to tow your car with you can use a rope it’s not up to any tow company. STAY AWAY FROM COMPANYS THAT MAKE UP CHARGES CROWN, STERRY STREET ect. Theirs more, if there money hungry for 50 what would they do to cut corners for a few grand (insurance jobs) be aware.
DK

I’m worried most people only write reviews when they’re unhappy. This instance is the opposite for me.
I was really impressed with the customer service quality and care I received at Crown Collision. My SUV needed body work after being side-​swiped by a big rig.
My insurer, Geico, offices with Crown and recommended I get my car repaired by Crown. Kudos all around:
1. My Geico rep Jason was great and really made the process easy — great customer service. Excellent. Great attitude. If I were starting a business that need a customer service expert, I would hire Jason.
2. Every employee I dealt with at Crown was wonderful. They turned around the car in two days —- AND gave my car a free detail cleaning (it needed it). They didn’t have to go the extra mile, but did.
3. They turned around the repair in 3 days —- I thought it would take a week.
4. They gave me a free loaner car — no expense.
4. As I was paying the bill, the owner came out and made sure I was happy with everything. This kind of blew me away. Great lady.
Everything was great. I had no expectations and was really blown away by the friendliness, promptness, and the feeling that they really cared about doing a good job. Hard to find these days.
Thanks!

My 2012 Accord was side swiped with only 2134 miles on it and my insurance company offered Crown Collision as a prepared shop. I was hesitant at first but after meeting with Rachelle (I think she is the owner) she assured me that the repairs to me vehicle would be invisible and that they would take care of all of the paperwork my insurance company required. As a amateur of fact she provided me with a car to use and made me feel that she actually cared. Every member I had the pleasure of interacting with treated me like I was their only customer. My vehicle was repaired in only 3 days (there was 12k of damage according to my insurance company) and looks brand new!
I work Ina service business and deal with customers each and every day so when I experience exceptional service I feel the need to recognize it. Rachelle, Maria and Anthony made a horrible accident a bearable experience and I now have «friends in the business «.
I won’t hesitate to send my friends and family to Crown to see Rachelle and if I am ever in another accident, there is no other place I would take my car.

It gets worse… No need to reset my music channells or time on clock even they they claim my battery was dead. How miraculous. My car’s steering wheel shakes now and theres a noise under my front end when I brake or start to drive. My insurance company gave me the option of sending it to another repair shop on their list. I will be sending it co Cranston collission to be repaired correctly.