FasTrack Automotive

After searching everywhere for a shop to give me decent price on a clutch replacement (most of them wouldn’t even give me a solid estimate) for my 91 Miata I almost gave up but then I heard about FasTrack on a local car forum.
Decided to give them a shot and I am 100% pleased with their service. They looked at my car, told me some things that were wrong with it but were honest with me on which ones really needed to be done, and gave me a solid, and fair, estimate on my clutch repair cost. From there it was very easy to schedule a time that worked for me. My car is 26 years old and I knew it wouldn’t be an easy job and they said it gave them some trouble but it was still done the day they said it would be and for the price they quoted me for.
Scott and Jamie are fantastic guys and gave me some extra information about my car which was cool, not many mechanics have the passion that is as evident as theirs is. They also have a pretty good relationship with the local car culture which means they do care about what they do. When I was there I could tell they cared more about my car and I than the cost of my repairs.

Just recently moved to Boston and was a little nervous about the daunting task of finding finding a good, honest mechanic. Luckily, my roommate had already found one in Fastrack. I needed to get my struts replaced and my oil changed and they fixed everything at a very reasonable price. It was totally worth the 45 minute drive– they even drove me to and picked me up from the mall while I waited. Read the other reviews and see for yourself– Fastrack is the best in the area and beyond.

Over the last decade or so the team at Fastrack have been taking care of all of our family’s cars and I can’t recommend them enough. Jamie, Scott, Pat, and the rest of the team are extremely knowledgeable and go to great lengths to accommodate their customers’ needs from taking on last minute emergency appointments to their clean and comfortable waiting area for customers and everything in between.
Fastrack goes the extra mile to be more than just another mechanic’s shop and I trust them implicitly. Due to a variety of factors we buy a lot of older higher-​mileage cars and Fastrack is a great asset in keeping them on the road — if they tell you something needs replaced, it does, and if it doesn’t, they’ll tell you so. What work they feel must be done is take care of quickly, efficiently, and at extremely reasonable prices. I’ve been to Fastrack dozens of times over the years and I have the utmost confidence that I will continue to be a loyal and *satisfied* customer for years to come.

I have found my forever-​mechanics. After recently receiving a quote to have the rear axels replaced due to a leak in the axle seals, I, in desperation, went to fast track to get a second opinion. They quoted me half of what the other mechanic had, got the work done in a single day, did it professionally and with amazing communication, and even fixed NUMEROUS issues that I had been unaware of. The bill? Less than they had quoted me originally. I love these guys, the pride they take in their business and their work is obvious and it is so nice, in a time where things are made cheaply and labor done in a way to promote frequent returns, to find a company who is more concerned with doing the job right the first time around. Thanks, Fast Track. You made my week.

I have used FasTrack for years, and I have always been very happy with the service they provide. Very professional and reliable.
I have always been anxious about taking my car to an auto shop, but not with FasTrack.
Thank you Jamie!

I’ve taken my car to FasTrack twice for suspension work and there are a few aspects of the shop that stand out: quality of their work and honesty/​professionalism/​communication.
I had an unusual noise coming from the front suspension on my car. Other shops either hadn’t been able to hear the sometimes hard to reproduce noise and none were able to diagnose the noise. Upon a diagnosis visit to FasTrack, the tech Patrick said he had a common route around the shop that was good at reproducing suspension noises and he was in fact able to hear the noise. Patrick examined the front end and ended up completely disassembled both front coilover assemblies to find the source of the noise. Regarding communication, he showed me all the major components of the coilovers and the particular bearing that was worn allowing for play which was creating the noise. Patrick also mentioned that if the bearing in the spring perch was being replaced it would be cheap preventative maintenance to replace the bump stops and dust boots at the same time. I wasn’t pressured to replace the additional parts and I appreciated the foresight of the recommendation when Patrick said there wouldn’t be additional labor cost for replacing these inexpensive wear parts and it could prolong the life of the suspension in the future. Patrick also made note that he was able to perform all work without modifying the settings on the camber plates in my MINI which was appreciated.
When scheduling the appointment for the repair, FasTrack set the expectations for my morning appointment that the work might not be completed until the afternoon and I appreciated them not over-​promising and providing realistic expectations, especially considering it was pouring rain on my drive to Peabody which made me 10 – 15 minutes late. I needed a spoon to eat some food I had brought and Scott was happy to show me to the staff eating area. While talking to Scott at the front desk I had two questions regarding finding a rare part for my partner’s Audi and also regarding snow tires. I mentioned I usually get my tires from TireRack and after reviewing their prices in addition to TireRacks, he said that given the limited number of snow tires for my car and a mail-​in rebate TireRack was offering, it would be in my best interest to purchase from TireRack and FasTrack would be happy to mount/​balance the tires for $ 17 a tire. Scott didn’t have to check TireRack’s prices but I appreciated the honesty and it gave me the feeling I could trust FasTrack’s suggestions in the future as being in the best interest of the customer. The repair successfully resolved the issue and Patrick was kind enough to also notice the paint on the springs was cracking and starting to rust so he wrote down the part numbers should I need to order new springs in the future and he cleaned and repainted the springs without even asking!
My only niggle is that although the repair of the coilovers took only marginally longer than the diagnosis (both full tear-​downs and rebuilds and no alignment was performed), the cost for the repair was more than three times as expensive as the diagnosis. That could be a positive for the inexpensive diagnosis rate, but considering I had to contact the coilover manufacturer and supply my own parts, the labor cost was initially surprising. Given the quality of service I don’t think it will dissuade me from going to FasTrack in the future, but I do think I’ll make sure to ask for a quote or rough cost estimate before having any work performed in the future. Given the professionalism, quality of work, experience with tracked cars and aftermarket suspension components, honesty, clean waiting room and apparently an available loaner, I will happily recommend FasTrack to friends and family.

I can’t say enough good things about FasTrack. They find ways to keep my high-​mileage cars running well, without the high cost. I trust them and am always pleasantly surprised when repairs are completed. Thank you FasTrack!

I’ve recently installed KW coils on my car. I needed alignment and was referred to FastTrack by a friend. Upon drop off they asked me what kind of setting I would prefer track/​road. I was happy to hear that they offered that. Needless to say my car handles amazing. Great job ! Thank you!

Great Service. I came accross this place when looking for a replacement tire due to a pothote from the Winter of 2015. These guys beat the mail order tire prices, got it same day, and scheduled me so my wait was kept to a minimum. Two owners are on staff and also get their hands dirty (which is good to see). Based on my experience, I would have to recommend this place for your automotive needs.

I made an appointment to get my brakes replace and the job was completed in 2 hours. It’s been more than a week now since I got my brake pads replace by them. They told me the rotors are in good shape and that there was no need to replace them. I did some hard braking after I got the car back. So far no problem with the brake system at all. The owners are very professional. I hear them talking and updating customers on their car as I waited in the waiting area. I would have given them 5 Stars, but my TPMS light came on the next day and it hasn’t gone off. I’m not saying the shop damage the TPMS as they took the wheels off to replace the brakes, but I just find it odd that the light came on the next day. I didn’t hit anything or touch the wheels when I got my car back.

Great place. They are very professional and took care of my car even though it is not high performance. The mechanics are top notch. MY care only needed new brakes, and rotors but they acted like it was very important to them as any other work. The cost was reasonable. The only negative was that they took a few days to finish a basic job when they said it would only take one day. This did create an issue since I was borrowing a friend’s car. I fully understand that they are a busy shop but they could be more straightforward with their time frames.

I’m normally wary of 5-​star reviews, and I don’t normally give them out either… but this place is an EXCELLENT shop. The owners operate the place, and really care about making sure they do a great job and give excellent service. Their prices are great, and they are honest and patient. They take the time to explain the service and answer any questions you may have.
My service history with them started years ago with some non-​standard work to my car (aftermarket clutch for my modified car). Normally I do work on my car myself, but this is a bigger job than I care to handle on jackstands in my garage… they did an excellent job at a VERY fair price. Since then, I’ve been back for other tasks, and they have gone beyond the call of duty to ensure I knew what was going on, and to provide suggestions and not just do work for no reason.
I highly recommend them to anyone for any work — standard repairs and custom/​aftermarket work. They really know what they’re doing!

This place is top notch. Arrived to get a performance alignment and wheel balance before a track weekend. I gave them exact track/​autox alignment specs that I wanted. Scott, asked me what I wanted the tires pressures set and what the driver weight was before he gets to work. If you want it done right, come here.

I have been going here for last two years. It has always been tough to find honest stand up guys. The guys here are great. They know exactly what they are doing and are real honest guys. Prices are unbeatable and they even provide loaner cars now. I highly recommend these guys. They also have wifi if you want to bring a laptop in and wait for your car.

Made an appointment at 9am for service, told them I would be back in a few hours. 5 hrs later the car was still sitting there. I was told I could sit and wait, no apology. Lousy, wont be back.

I have been to a lot of different mechanics; it’s absolutely not an exaggeration to say I’m a little fanatical about my cars. After being unhappy with the private mechanics in my home town (as well as my Infiniti dealer) I finally took to the internet to find a mechanic I would be ok with. A couple of attempts later and I found FasTrack auto and I have no intention of ever going anywhere else again.
The owners are fantastic, patient, through and professional. Every time I have brought a car to them they have been nothing but communicative and fastidious. As a shop that does a lot of work on track cars, they really are suspension experts. After having a lot of problems with the steering on one of my cars (that 3 different shops had failed to fix), a single trip to these guys had it driving better than the day I bought it.
I seriously can’t recommend FasTrack enough, I’d give it 6 stars if I could.
Oh yea, and their prices are extremely reasonable as well!

I moved to Boston 6 years ago and, as always, the hardest thing to find was a good mechanic. I Unilocaled and best of boston’d — and tried those places. Unilocalers try to be helpful, but it’s pretty clear that most don’t know anything about cars. Before coming here, I used to do all the work on my cars and know a modest amount. The mechanics I went to as suggested by Unilocal and Best of Boston didn’t impress me. They were all nice, as the reviews suggested, but when it came to questions and explaining things, I was always left feeling uncomfortable.
Then I was chatting to a guy at work about my car (Ford Mustang) and he turned out to be a Mustang fanatic (moving on to Corvettes and finally a lime-​green Porsche) and he suggested FasTrack.
I started going to FasTrack probably 4 years ago and have gone nowhere else since. They’re great. They know what they’re doing, doing great work, good prices, explain things well, don’t try to take advantage, and are nice about it. Really easy to work with and have actually answered questions over the phone that have allowed me to not come to them for work b/​c I was able to take care of it myself with their help. Also, they have a loaner car — which is great for me b/​c I live 20 miles away. But when you find a good mechanic you trust, you do whatever you have to.
They’re the best I’ve found in the Boston area.

Went here this past weekend last minute on a recommendation from a friend to have my brakes checked/​replaced and was very pleased with the experience. Jamie, one of the owners thoroughly explained what was happening to my vehicle in terms I could understand. They replaced my brakes very quickly and even gave me a loaner car so I wouldn’t have to wait around.
Awesome customer service! I’ll definitely be going back to these guys.

HONEST, reliable, affordable
I went for the first time and had a great experience on a routine oil change. I usually pay $ 70 – 80 for a fully-​synthetic oil change but only paid $ 35 (they give you a $ 10 oil change or 10% off service for first time customers!). If you go here, just expect to wait around for a bit. They’re a busy place! But they have free coffee, wifi, tv, leather couches and for you parents, a station for kids!

It’s all about excellence in service, reliability, and honesty — all of which are demonstrated by every employee at this shop.
I took my car in for an alignment after realizing that it hadn’t had one for over 2.5 years (whoops) upon a recommendation a friend gave me. I made an appointment a week in advance and arrived a few minutes early just for courtesy’s sake, and was thanked by the guy who checked me in for being timely. (I don’t think that’s ever happened to me before at a shop…) My car was brought in a little while later so I sat in their comfortable waiting room (complete with TV and WiFi) and worked on my laptop while the job was being done.
Half an hour later, Scott (one of the owners who worked on my car) came out and explained the readout to me, charged me a very reasonable price for a stock alignment ($ 65!), and off I went.
A few weeks later, I had to come back because something felt out of whack with the alignment (most likely due to poorly maintained New England back roads). I explained the situation to Scott and he examined my car again. After evaluating it and making a few adjustments, he explained to me what he saw and adjusted (nothing had shifted but he adjusted just to be safe since I was on snow tires and really old steelies). He didn’t charge me for the time my car was up on the lift and the equipment was being used, and emphasized that I call him if anything else came up. Where else can I get such personalized service?
I definitely will be back (perhaps with my friends in droves!).