Abra Autobody & Glass

Excuse factory.
I once had to replace a windshield and they did a good job of it. Everything was done as planned and the work was satisfactory.
I later had them perform an insurance repair for damage caused by hitting a «Georgia ‘Gator» (truck retread laying in the middle of the interstate). The quality of the eventually performed work seemed okay but one promised completion deadline after another past and I ended up getting my car back only after several promised appointments and weeks had come and gone.
Now I’m trying to get another windshield replaced.
I made an appointment for yesterday but they called yesterday morning and said something about the incorrect windshield being sent so the appointment would have to change to today. They also asked me to bring the car to Fayetteville instead of Peachtree City — not sure what excuse they gave for that, I just ignored it and said ok.
So this morning the individual in Fayetteville called me and let me know that the windshield was there but the kit for the rain sensor was missing. Again, I ignored the excuse. He stated he would contact me when the rain sensor arrived.
So if you like Atlanta traffic, you’ll love this place because it’s nothing but «expect delays».

AVOID THIS PLACE LIKE THE PLAGUE! I should have known. Okay. A deer hit my truck (yes, it hit me). I had used this facility two years ago when a gentleman, Dan, was the manager. To bad for me that he has now retired.
So I walk in with my Nationwide claim form and there behind the counter were to women chatting like the cashier and the bagger we all see regularly at a supermarket. They continued their drama talk for another minute while knowing I was there. Finally one of them «helped» me. The rest of the story is too long to put in a review but suffice it to say that: 1. I had dropped the keys off the night before our scheduled appointed and signed all of the forms. They said everything was ready to go. I went to the facility to give them the insurance check but discovered that my truck had not even been worked on! So I met with a guy named Josh who made excuse after excuse that they were short-​handed on scheduling staff. When I asked him why he did not call me back when HE SAID HE WOULD, he mumbled more short staff stuff. So now we have no vehicle and Josh is changing the subject quicker than a suspect on Blue Bloods. I can barely keep up with him. So I needed to leave for an appointment. I asked that the manager, Dan, would call me, because he was «conveniently in another city picking up a part.» Well, good old Dan has never called me back. So the bottom line for this place is that the customer service from the women who supposedly greet you to the guy in charge of scheduling who is to busy with secretary work that to be a mid-​level manager, to the big boss, Dan, who doesn’t return calls (I guess he has an over-​exaggerated sense of self-​esteem due to picking up parts rather than having enough moxey to manage the place. So, I am going to R & R Body shop in Sharpsburg, GA and Abra will still play their phoney game. Again, avoid like the plague.