NYC Department Of Housing Preservation And Development

As for landlords they are they no better! It feels like an institutionalized scam to cheat landlords out of money and time. They punish landlords that comply with most and all of the laws and those that don’t even register their buildings with them they don’t even care. They are suppose to exist to «protect» the tenants, but they are doing the tenants a disservice. I understand that there are a lot of landlords out there that deserve to be punished somehow and made an example out of but they are not selective and they just blindly side with tenants that destroy property and demand that landlords repair them right away. Very little recourse for the landlords, the ones that want to improve the neighborhood and see their investments grow in value and thus pay more property taxes to the city because of increase value. They need to better monitor the tenants that call and make false claims and not rewarding them with endless shit for landlords to do. Everyone knows the game! Once HPD comes to any building no matter what the condition the building is in it’s going to get some type of violation. Now they want to get paid for those visit via property taxes. Get ready for small claims HPD!!!

Horrific experience if you are a tenant. They never call you back. Ever. When you can actually get through to someone they are always rude, obnoxious, and indifferent.
I’m sure if you are a real estate developer or landlord they will buy you a luxurious dinner though.

Lol, typical city.
Three days in row I’ve called these folks. You stay on hold for a bit, then the machine tells you that you are number X in the queue — cool! Then about five minutes later the machine tells you «due to heavy call volume you are going to have to call back later», and proceeds to hang up on you.