TGI Friday’s

I am so disgusted with the level of service I received in this establishment and the pettiness of the mnager, Leo who would not offer a comparable remedy to the problem we had with our order, that I just want to save the details for when I contact corporate office — I am trying not to rehash this as much as possible. Having worked in customer service and sales for many years at the onset of my career life, catering to the needs of individuals who are spending their hard earned money for your wares and services is always at the forefront of my mind. So, when see that piece is not taken seriously by an establishment, I am utterly nearly sickened. In short, I should have looked at the star rating before I went there last night which was only at 2.5 stars with from 3 other recent customers prior to me. I hope you take heed and do the same. There are hundreds of establishments in this area for you to choose from.

Well, I don’t write negative reviews because things don’t usually bother me this much… I understand I was at a chain restaurant… First our server did not come to the table for 15 minutes, should have know better and left at that point she took our drink order and dinner order at one time without writing it down… knew this would be a problem, but only three of us so maybe. She brought the wrong flavor slushy to my son and a soda to my daughter, but apparently they keep the ice tea in the kitchen… Waiting waiting… she forgot what I ordered, okay not that big of deal… my kids food came out (regular meals not kid meals), I still don’t have an ice tea to drink, and now we realize we don’t have silverware, yup you guessed it… she dealt with 3 other tables complaining and then I get my ice tea… still no silverware… then the silverware finally comes and I still do not have food… finally out comes my dinner and I realize she never asked what temp I want my steak, well it was still mooing… bloody raw and the langastino topping was still frozen in the middle… worst part yet I have to order my husband dinner to go… figure grilled chicken with broccoli and mashed potatoes is safe, get home and it is a half of chicken breast a tablespoon of mash and spinach with mushroom… I GIVE UP…
I NOW REMEMBER WHY I STAY AWAY FROM CHAIN RESTAURANTS

The burgers looked nothing like the ones on the menus. The food quality needs to improve. The buns on the burgers looked like they were just taken out of the package. Not toasted. The fries were greasy.

guys please don’t come here. our pot stickers were burnt and the cheese sticks were cold to the point where it tasted like paste. we came here to give this place one more chance. never again. and to make matters worse, our food was late.

Awesome date with wife server was very attentive and prompt. Food was good and definitely would be back again.

Horrible service. I’ve given this place chance after chance all with horrible results. No matter if you’re dining in or ordering takeout. Utterly despicable.

I love the Jack Daniel’s burger here! My girlfriend told me to pick restaurants and rather than drive South from Hialeah Gardens to Dolphin mall in rush hour turnpike traffic, I chose to take I-​75 North to the TGI’s in Pembroke. It was slow and we picked the quiet table near the North East corner. Our server was Joey who was, and I mean it, really really helpful, curteous and attentive! I chose the Omission Pale Ale which was not as hoppy as I like, but certainly crisp, must TRY! I had my all-​time favorite JD Burger and my girlfriend had a shrimp and chicken dish that looked phenomenal. The restaurant was clean, peaceful. Food and drinks were served super fast by our awesome waiter, Joey. Great experience! The appetizers are great! Buffalo wings were on point!

I am a TGIF fanatic. Unfortunately this must be among the worst TGIFs out there. Had lunch there one Sunday afternoon with my son. The steak and fries came out stone cold. The waitress could not care less. The manager appeared depressed: comped the whole meal anyway.
Quite a dump and a really sad place that should be scuttled.

My burger was dry & tasteless, the cheese did not come with the burger but as I was almost done. My strawberry daiquiri had a tiny slice of strawberry and that is all about strawberry it had, tasteless like the food. Waitress was nice, I think the cook is the problem.

If I could give this Fridays a 0 stars I would. DO NOT COME HERE IF YOU ARE LOOKING FOR GOOD SERVICE AND DECENT FOOD. Came on a slow day and it was still terrible service and incomplete order. Waste of money to come here. You are better off choosing somewhere else to spend your money. I will not be coming back to TGI Fridays ever again.

I haven’t been here in over a year. Location at University Dr and Pines Blvd. We went out to celebrate a birthday on 8÷8÷15. Got there mins to 7 … I know their service was going downhill but I didn’t expect it to be so bad. We waited for a table for about 30 mins. 5 of us in a group.
They gave us a table beside the bar. Super loud, bartendar mixing drinks, waiters who were waiting for drinks talking and laughing. We asked if we could get another table, we were told it would be another 10 – 15 mins. So we kept the same table. Took them like 20 mins to get our drinks. I dont get it why drinks took so long. When the drinks came, they were out of a beer that 1 of us ordered .
THEN it was about 45 mins to get our food and our waiter, he passes us like 5 – 6 times back and forth. Not one time did stop & apologize or say u know let me go check on your food or get refills. I have never had such poor service … I did feel like walking out while we waiting for our food but the thought of going somewhere and having to wait again :(
Oh oh! the over 1 ½ hour wait wasnt the only thing! When our food came, 2 out 3 of burger buns were toasted too long so they were crisp, buns were crumbling. I ordered Sirloin with coleslaw and sweet potato fries. I got like ¹⁄₃ less of fries than everyone at our table. They kept looking at my plate and saying why does ur fries look so small. i was going to ask waiter about the fries but having heard what some waiters/​chefs do when they take ur food back. I let it be. when we were almost finished eating, thats when the waiter offered refills. OMG! Awful.
We usually tip higher but we gave him the least amount of tip. Never again!

Really… REALLY… Rrreeeaaalllyyyy bad service. Please do not attend this restaurant unless you hate your mother in law and you are with her. Bathrooms are gross, service is worse.
Manager acted like he didn’t give a truck about our needs.

This place needs some serious cleaning and a new staff!!! Never again. I feel bad for the hard working people here, they are out numbered.

The kitchen was clearly backed up, multiple tables complaining about the slow service. Took 20 min to get drinks, and I ordered water (not alcoholic). There’s really no excuse for not serving someone water in 20 min.

If there was an option for no stars I would’ve selected.
Service okay.
Food… Smh. I was better off staying home eating cereal.
Potato skins were the oilyest crunchiest disgrace of my favorite appetizer. It was filled with some orange looking cheese wiz product and a few crumbles of salty bacon. No sour cream.
The Jack Sliders were pretty good I should’ve just gotten those.
Like three things we requested they didn’t have.
Luckily we only ordered the pick three apps so the bill was under 50 bucks. Over 50 bucks I probably would have walked out.
It’s a shame the quality of food chain restaurants are serving people, and people outside of the culinary industry don’t even know there are places out there serving great food everyday no matter the time of day. I don’t even blame Friday’s. I blame myself for eating there. Definitely not going back.

Im going to keep it simple. I have tried giving this location many chances but the feeling is the same. They need to do better as far as food and service goes. My friend burger was dry and so was my chicken… (blah)
Ps: They are no longer allowed to sing happy birthday for the table.

I really tried to give this place a chance, and I have been to other TGI Friday’s and enjoyed them, but this particular location is horrible. The booths are dirty and the food quality is nowhere near worth the price. The last straw was when I went there on a Friday night and they 86’d (didn’t have any more) about half the menu. No beef/​steak at all. I started with the Onion Soup and it was bland, cold and appeared as if it were scooped out of the mens room.
The only way I could imagine enjoying the food at this particular location is if I got tanked at the bar beforehand. The waiters/​waitresses are not bad, but there’s only so much they can do with the disgusting quality of food they are forced to serve you.

Wanted to get a few drinks and it was happy hour time so we stopped at this Friday’s. We decided to sit at the bar and were greeted fairly quickly. We immediately had to change seats though because the pungent smell and fruit flies radiating around the drink pick up area made me want to gag. A good deep clean is in order pronto!!! Finally settled, we told the bartender what we wanted and he made drinks right away. They have drink specials Sunday thru Thursday so we went ahead and got the margarita and martini listed under Monday’s $ 3 specials.
Now knowing this is Friday’s and not a boutique restaurant somewhere, I didn’t have high expectations. Just wanted something tasty and simple. Hubz got the Jack Daniels burger and I got the mozzarella sticks. Now… my appetizer came out fairly quickly. However, the burger took a full 25 minutes to come out. As I am sure these patties aren’t freshly ground and molded per order, I was a little baffled about the hold up. Then it came out without the accompanying fries.
Now during our wait we ordered a 2^nd round of drinks. Hubz hated his margarita so he switched to a martini. I was good with my first drink so I got a second. Unfortunately, within our half hour wait the bartender was now slammed. He had a full bar plus three high tops in the bar area. Not to mention the drinks from table orders to make. I kept waiting for another bartender to come help him but that didn’t happen immediately. He asked another server for help with one of the high tops and was shot down. It was a pretty rough thing to watch — he was in the weeds. And apparently this wasn’t just an issue at the bar. At one point a man came in to pick up an order he called in. However, the food wasn’t ready. Why you ask? Because the hostess who took the order got busy seating tables and never put in the order. Fail. Fail. Fail.
Eventually the night manager came on and helped out the bartender but I really think this location needs to do better. Hope for the best prepare for the worse. More staff and some cross training is necessary. Fortunately, we weren’t in a rush or I may have been quite pissy.
With previous bartending and food service experience I understand that things happen, but some things can be easily rectified. Overall, my experience wasn’t horrific. The bartender was a nice guy, drinks were good and the food was decent. Plus, with my rewards points the burger was free. Will I go back to Friday’s? Yes. Will I go back to this location? Probably not anytime soon.

Met the family here for a last minute dinner. I usually hate to eat in these places as this is like fast food for me but I did because I was desperate and starving from not eating all day. Really not good to go hungry to this place, but I did. It was ok. Food was good and the waitress was really nice. There was a huge party next to us celebrating a birthday so it was a bit noisy and felt cramp. At one point another waitress was taking away the plates and dropped a honey BBQ sauce on the floor and it got all over the chair and hit our feet. The floor was so sticky and no one came to clean it up, At one point someone tried with napkins to clean it up but it was so sticky it needed water and soap. It was kind of gross and we ended coming home to clean out feet. So yeh. This place is OK. Not the best. It was a last minute stop. Note to self dont go all day not eating to make a poor dinner choice afterwards. You will pay for it later.

Came with a friend to have drinks since we hadn’t hung out in a while, and $ 3 martinis on a Wednesday is a pretty good deal that’s hard to pass up. Also noticed that they changed their menu up completely since the last time I was there (had been like a year or so).
Of course while in the middle of our first drink we decided to order some appetizers. We tried the Ahi Tuna Crisps-​very good, the Hibachi skewers-​good, and the Garlic & Basil Bruschetta-​very good too. No complaints about the food.
I believe our servers name was David, and he was great! Very nice, friendly, and since my friend asked him so many questions we got to learn more about him too, lol. I felt bad and felt like it was a little prying, but he was cool and handled her crazy self and questions very well.
Now I was gonna give this place a really great review, until I went to the bathroom and that really made me question it all. It was a hot mess, looked like the toilets might have overflowed a bit (cause there was water all over the floor), there were paper towels on the counter and floors, etc. I realize the priority may be the food and customers, but we, the customers go to the restroom too, so that needs to be taken care of.
My visit this time around had been like a 4, maybe even 5 star, but the bathroom made them drop to 3.