Craft Cleaners

Thrilled! I took my grey and white king comforter to be cleaned after my cat got sick on it. I tried for hours to clean in myself. A week later I picked it up with zero stain and only $ 27.00. Worth every penny!!!

I used craft cleaners for an emergency situation when I needed a dress cleaned. The dress was silk and had nail polish stains on it. Craft removed the stains that my regular cleaner told me couldnt be removed. I switched cleaners and have been very happy w their work and especially their attention to detail. If they notice a missing button, etc I will get a call to see if I want the repair. I really love that they do all their dry cleaning on site as well. You can tell the owner cares a lot about his customers and their clothing. The teens at the counter are very polite and call me to see if need clothing picked up and they deliver as well

We’ve been using this cleaner for several years now, and quality has declined steadily. The final straw:
Went to pick up cleaning today – 18 men’s dress shirts and four pairs of pants. I received only nine shirts and the pants and when I asked about the discrepancy, the teenager behind the counter claimed that the other shirts had been picked up (she consulted her computer, I showed her the receipts). Well, somebody picked up those shirts, but it wasn’t my husband, and the fact that they let 9 dress shirts go – around $ 450 worth of clothing – without making sure the person picking them up was the correct person (that’s why they ask for a phone number when one picks things up!) is amazing to me. I now have to return to the store again tomorrow and demand that they either find those missing shirts or give us reimbursement for the shirts.
At one time this service was run by competent people, but now it is staffed by a rotating roster of earnest but not very knowledgeable kids. I cannot recommend Craft to anyone, and we will be taking our business elsewhere.

Don’t you love it when a business reminds you why you love the ones you love?
Dropped off a couple of items for cleaning and asked for them to be ready in two days. Two days later I went to pick up and one was item was ready but the other item was not. The counter teenager explained to me that «sometimes they don’t pay attention to the dates». Wow! As a dry cleaner, you really only have to pay attention to two things: cleaning things and dates.
At huge inconvenience I returned a day later to pick up my second item, and when I was charged full price I asked counter teenager #2 for a discount because the item wasn’t ready on time, and before I even finished my sentence he started shaking his head and blurted out «You gotta talk to C****…you gotta talk to C****…you gotta come back when C**** gets in.» So at even more inconvenience to myself, I have to return to get a discount I shouldn’t even have to ask for. Luckily, my usual dry cleaner guy is totally awesome, because I will never go to Craft Cleaners again.