Navy Gateway Inn & Suites

Housekeeping staff don’t seem to be held accountable for the job they do. I stayed for three weeks and the room was not cleaned once (towels would be replaced and trash taken out sometimes, but inconsistently). I had an infestation of ants and maintenance did come by with a can of raid. He said «welcome to Florida». Stains all over the carpet. It seems to me that the management forgets we are all paying customers and believes since many of us are active duty and the government is paying — this is good enough. This is a terrible attitude to have regarding paying customers. Also, HBO was out the entire three weeks and the only response from the desk was «we are looking into it.» This was for the entire hotel. I would skip this place, if possible.

This is my second extened stay at this Gateway Inn. My first was for 3 months this time 3 weeks. The overall condition of the room and facilities is excellent. The housekeepers are great at being stealthy when they clean your room. I never had to wait on them to get out when I needed in or anything. They replaced my towels whenever I would leave them on the floor just like the little sign directs you to. The bussiness center is nice if you need to use a computer when you don’t have one available. The printers are currently down or may have been removed. The front desk was extremely helpul and kind whenever I asked for directions somewhere or needed anything. Overall my stay here was better then most places at a way better price and one of the better quality NGIS I have stayed in.

Check in is in a different building from the rooms. Our room was in a fairly new building with a nice entrance. This is not right on the water but its a very short drive. I have stayed here multiple times and have always been very pleased with my stay as the beds are good, the room is clean, and I feel safe. Small kitchenette. Free bottle of water. Small rr but its clean. Nice tv. Black out curtains are great. Vending machines on each floor. Staff is welcoming. Its a little walk from parking as the building is set back from the lot but just roll on in. I think its a great deal and a nice place to stay.

My family consists of former and as of this year current military. When my brother announced he was going to A school in Pensacola we decided to visit him one weekend in February. NOTE: Obviously you need some sort of military clearance to enter.
The property seems to be something that I would see more in timeshares and extended stays: there’s a living room and very small kitchen with a microwave, stove, sink, refrigerator and dining table/​chairs set for 2 people. It’s simple and somewhat rustic but I liked that feeling as the setup is unlike anything I’ve experienced in bigger cities (ie SF, Vegas).
Couch was a comfortable place to sleep in for the night. TV had the basic channels.
In the kitchen there was an electric stove with some pots and pans, some knives, a cutting board, utensils to serve as well as plates and silverware. There’s barely any room for 2 people to cook with, much less room for people to cook and eat at the same time!
Bedroom was big enough to have 3 people (mom, sister and me) fit onto the bed. There was enough outlets to plug chargers. And yes, there’s free wifi.
Bathroom was small yet clean. No issues with water. Standard bathroom amenities included.
Though Pensacola the city aint my cup of tea, if I had my family come over I would stay here again, though this time I will plan and make sure that I get an arrangement that has at least 2 rooms or at least 2 queens! Every time I plan vacations with my family 2 queen is just simply more room for everyone.

Decided to leave New Orleans to escape possible flooding and rest for a long weekend at NAS Pensacola. After waiting 40 minutes on the 877-​central reservation number, I called the front desk. I was told ‘normally we do not have the time to help for reservations, because we are busy at all times, but since you were on hold 40 minutes, I will help you.” Really? Other NGIS allow phone calls directly to the front desk for reservations.
GPS led me to the back gate, which was closed. So off to the main gate, and drive another 15 minutes out of my way. Good thing it was 10pm and no traffic.
The front desk folks were really nice. Got the keys, and was given a map. Big problem: Parking was packed and the only open spaces were by some other building. The base has two huge building complexes for NGIS and other accommodations but not NEARLY the amount of parking needed. So I checked out and found another place to stay.
There should be something done about the parking issue. Otherwise, if you go there, and the later you arrive, you will struggle to find anything close to the building.
I was looking forward to a nice stay for a very good price.

Compared to hotels I’ve stayed at near other bases, this is luxury. I stayed for 3 nights. Room was cleaned daily despite what time we finally left the room. The bed was super comfy, and the room was spacious! It included a fridge, microwave, and sink in the side «room» which was convenient. Felt extremely safe staying here! Nice and quiet.

Wish I had read the reviews before reserving a room here… The base commander regulates the HVAC system and the room temperature is set between 68 – 78 degrees. Doesn’t sound bad unless your room is 75 – 77 degrees in the summer. After calling the front desk several times, they finally sent out the maintenance to my room. They said the AC unit does not cut on till the room reaches 77 degrees.
I wouldn’t stay here or recommend this place. The room is decent for base lodging and the staff was nice. Just wish they would have disclosed the hot rooms prior to booking the room. Would’ve saved me the time of checking out early and looking for a hotel on a holiday weekend.

My family, fiancé and I stayed here from at the end of August when we visited my sister, an ensign who received her wings. My mother originally tried to get us reservations at the Navy Lodge down the street, but they were all booked up.
It cost $ 66 per night to stay in our suite, which is very inexpensive. The low price worried me a bit since I tend to associate low price with poor quality. But, the top priority was to be close to the different places on base where the events for the winging ceremony would be taking place.
I was pleasantly surprised to see a small kitchen, complete with a fridge, small sink and stove, cabinets, a pot, a pan and some dishes. There is even a small Keurig so you can make a hot beverage. We were only provided with four pods. The inn reminded me of an apartment complex. Upon further reading online, I learned that people sometimes stay here for an extended period of time, like if they were going to school, training or working on base.
Our bed, I believe was a queen size and fit the two of us comfortably. Again, I was pleasantly surprised by the mattress, which was somewhat firm. I sleep on a Tempur-​Pedic at home, so I appreciated that. There was a small safe in the closet, which held all our electronics & valuables. And, they’ve got free Wi-​Fi.
Bathroom wise, honestly, not the greatest. I saw cracked tiles and dirt on the shower faucet that looked caked on. But, I got over it, since it wasn’t like we were staying there that long. Oh, and if you need a mat for the tub, look in the cabinet under the sink. We found one there.
The main bedroom is separated from the living room/​second sleeping area by a door, so you can definitely fit more people into a room. I assume the couch was a pull-​out bed, but I didn’t look since we did not need it. There were two cable TVs — in the living room & bedroom.
Unfortunately, we didn’t get our room cleaned on the first day. Again, that was fine since we were only staying for three nights. On the third day, our room was cleaned — the bed was made and fresh towels were provided if we requested it. They want to be «green» so they’ll only replace towels that you have on the floor. If you leave them hanging, they won’t touch them. Another bummer was that they didn’t give us more K-​cups for the Keurig, but again, no big deal.
The complex is fairly large, but the area we were in didn’t seem too crowded. We never had an issue finding parking. Another downside is that the complex doesn’t have an elevator so keep that in mind if you’re traveling from out of town with your luggage. Thankfully, my fiancé and I were on the second floor so the walk wasn’t too bad.
I cannot complain about check-​in and check-​out since my mother handled all that. Though, on check-​out, we were told to call the main desk, tell them that we were checking out and leave our room keys (they give you two) by the TV.
Oh, and if you’re a civilian coming in and out of the base, like we were, you have to enter the Navy base via the Visitor’s Entrance at the gates (I believe there are two). You have to show them your ID each time. We also showed them a room key as proof that we were staying at the Gateway Inn & Suites. They ask you if you have any weapons or contraband before they send you on your merry way. They didn’t *always* ask us the weapons or contraband question, which made me a bit concerned since you know… that’s part of their job, but I didn’t dwell on it too much.
I suppose I wouldn’t object to staying here again if my sister ever was stationed in Pensacola, but she’s off to another location and then, deployment.
Overall, the Navy Gateway Inn & Suites is definitely a far cry for a more luxurious hotel. The on-​base location is the biggest plus to it. Oh, and you’re close to some amenities, like the museum, so that’s nice. Also, at $ 66 per night, what can you really expect? But, it’s got the basics, which really is all that you need, especially if you aren’t staying in town for a long period of time.

Stayed here 39 days for a school I was attending. I’m generally a pretty passive person and not easy to complain but my stay here was so bad, I created this account so that I may warn future visitors of the stay they will experience. I was careful to compare this experience against the many other NGIS experiences I’ve had so I’m not comparing to some 5 star hotel. I tried making a long story as short as possible but BOTTOM LINE UP FRONT, I will never be guest at this NGIS again and I highly recommend you stay elsewhere if you can.
If maids cleaned rooms… mine was always skipped. My carpeted area was disgusting. If I walked around for any amount of time without shoes or socks on, my feet were black. My tiled floor (kitchen and bathroom) was never swept. Early in my trip, I took a walk on the beach, I tried to clean off all the excess sand before coming inside but obviously missed some because a little ended up on floor. All the way up until my last day, I could still feel the sand on my floor and would have to brush it off my feet before putting socks on.
I always abide by their towel policy (if you’re still using it, hang it up. If you want it replaced, leave it on the floor) and twice I left dirty, damp towels/​rags on the floor just to come back to my room and find that the maid had just re-​hung my dirty towels on the rack. They were still wet and now I had no clean towels.
What got at my nerves the most… my toilet paper was NEVER replaced. Every time I ran out of toilet paper, I had to go track down maids, to get replaced rolls. Multiple times, I even left an empty roll on the holder to see if the lady would replace it, just to come back to my room hours after someone «made my bed» to find an empty roll still there.
The AIR CONDITIONING… oh god. Its apparently policy that all rooms be remotely controlled and kept between 68 (?) and 76 degrees. Well for the first three weeks I had control of my AC and the associated fan on the unit. Then one day, it just became this remotely controlled unit? Okay… wouldn’t mind if my room wasn’t disgustingly hot for the rest of my stay. Summertime in Florida and my room reached temps of 81 degrees with no activation of the AC. I took pictures of this. I called and complain that it was broken at least four times. Every time a maintenance person would just leave a note on my desk saying it was 76 or less in my room, so it was working. Once, he even came to my room when was there and subsequently started dripping sweat when he got into my room. Then he tells that I should open my window and get a «nice northerly breeze going». Okay… thanks dude, I guess you missed the sticker on my window reporting that the window is permanently locked for my safety. He says «Oh yea, some people have tried to commit suicide so they locked them»…oh, suicide from a first floor window, interesting. For the last three weeks of my stay, it was hotter in my room than outside. Just imagine sleeping in a room that is 76 degrees… there is no in between 68−76…its either 68 in the winter or 76 in the summer.
Customer service was sub par. I have many stories that I could drone on about but this is already long enough. Just expect that if you stay here: after two weeks you will be locked out of your room because your key card will be invalid even though you’ve gone and resubmitted your payment (their policy); they will shut down the parking lot with no notice, or even signs, for repainting or repairs and the construction workers will be unnecessarily rude to you because you’re driving in a «closed» parking lot that hasn’t been blocked off? Oh, and then you’ll have to park by the track (parking is extremely limited in the first place) which is a half mile away from your room, god forbid I have something like suitcases or groceries to carry in. If you have a mother driving in from another state, expect to have to purchase a blow up mattress because the roll away beds are prohibited from being used in your building (tried booking another room — suite or separate for her — but a JROTC competition took priority).

They don’t change the sheets, wipe down the mirrors, wipe down the sink, or vacuum. The fan has only one speed — slow as hell. The fan PLUS the AC «on blast» at 69 degrees are not enough for those of us who just came from colder states. They keep adjusting the AC, but idk if they’re required to do that. There’s a mini kitchen. The bathroom is clean. Laundry room is okay. There are four washing machines and 8 – 10 dryers. Lobby has a convenient water dispenser. Hotel is small. The lounge is decent, with computers and home theater chairs.

When I visit my husband at the naval air station, this is where I always stay! For $ 57 a night, you cannot beat the price! There is a TV, fridge, sink and microwave in each room, making it convenient to not feel like you have to go out all the time.
The base has many amenities, including the huge museum and the light house.
The rooms get hot at night, so make sure the air conditioning is set to the right temperature.
Also, room service likes to clean the room early, so make sure you put the «do not disturb» sign up if you are planning on sleeping in.

We stayed here for a week in a regular room with two small children because they didn’t have any suites available. After reading the reviews I even wonder if they actually let people stay in suites… or they just leave them empty for officers and such. Anyways, the room was clean until the toddler decided it didn’t need to be. They are fairly small rooms, but the bathroom was big. Again, two small children. The chair at the end of the bed pulls out into a «long toddler bed». Meaning it’s smaller than a twin but about 6ft long and skinny. This was perfect for our toddler (we had a fold up bed for our infant). There’s a flat screen tv with sound system in every room. Some people take advantage of having said sound system (our neighbor) and play stuff really loud even after quiet hours. Again, we have children that need to sleep.
The keurig was a lifesaver because I cannot function without a cup of morning coffee. My husband was here for school and was gone all day so it was just me and the kids all day and I needed caffeine. The cleaning lady we had was so sweet and she really seemed to take pride in her job which is amazing. She always left me extra coffee and even gave us some dish towels so I could wash bottles and pump parts. Parking is nonexistent after about 1530 every day.
My only beef with this place would be the loud neighbor (which couldn’t exactly be fixed, so I slipped a nice note under the door) and the room size. I would’ve been much more comfortable in a suite where I could cook actual meals instead of having to eat soup every day or eat fast food (yuck!).

We stayed here 8 days while looking for an apartment. The room was $ 57 a night for a tradition room, they didn’t have any suits available. In the traditional room we had a fridge (not mini but not full size, good enough for a week), microwave, keurig machine, sink, TV, dvd player and very good wifi (I was able to stream TV shows with no buffering).
The bed was very comfortable, and the room was clean. Obviously the best price in the area, no hotel tax, and a safe area (considering it was on a Navy base and the immediate surrounding around is not great).
My only complaint was that if you told housekeeping that you didn’t need them to clean they had you sign something. Having to wake up to sign something everyday is pretty annoying. I have never been asked to do that at a hotel.
I would definitely stay here again if needed.

Do not stay here during warmer weather, especially if you have asthma. Room thermostat is locked 75 – 78 degrees. Per the front desk, the «base commander in residence sets the standard temperature» for all the visitor & guests buildings. I am a paying guest! I could have stayed at the Marriott for the same amount I paid at the Gateway. I stayed at other lodges earlier in the week in other parts of Florida & they do not lock thermostats. The rooms are small, but clean. Bring your own towels.

Awesome beds, keruig in every room, cheap rates, safe area, only problem is … parking. There is none, you usually have to hike to get to your room.

I had schooling at this base so they put me up in the base hotel for 4 months. The rooms are nice and new and have mini fridges/​freezers, microwaves, Keurig Coffee makers, WiFi, flat screen TVs, DVD player, and you get your own shower and bathroom (some bases you to actually share one). The hotel also has suits available where you get a kitchen and a separate bedroom and living room area. The room rates were pretty good, $ 57 a night and $ 67 for the suits. They have laundry facility’s in the hotel buildings and TV rooms with recliners. They also have a conference facility where they provide computers for free to check your email etc.
My only gripe is one of the nights I came back from school, my door key card deal was broke and I couldn’t get into my room! The night staff tried giving me a new key and that didn’t work. They didn’t have any maintenance workers on staff so they had to call one to come in. Instead of giving me a temporary room to stay in the staff told me to sleep in a recliner in the TV room! The maintenance worker don’t arrive until about 4 hours later around 4am. Basically he keyed the door open but didn’t actually fix the problem. Another maintenance worker came banging on my door at around 7:30 am letting me know he needed to fix the door key system. Needless to say I didn’t get any quality sleep that night. And when I asked the front desk if I could get some kind if discount for that night, they completely refused saying the night staff should have offered me a room (which they didn’t)! Other than that incident the room cleaners are real friendly and always great me with smiles.