Overhead Door & Operator

Overhead is one of the more popular garage door companies in the Pensacola area. I have decided that this is not my year for household electronics. After my washer boot was repaired, the garage door malfunctioned. My family parks all of our cars in the garage, so two of our cars were trapped in the garage after the 2-​car garage door failed to open because of a broken spring. I had seen Overhead’s advertisements in the mail, so I decided to try them out. When I called the office, the lady on the phone told me that the tech was arrive at 10:00 am the next day. What was supposed to be 10:00 ended up becoming 1:00 pm. Yep, you heard me. Three hours late. After waiting for one hour, I could wait no longer, as I still had to go to work that day. I ended up having to call in to excuse myself for the entire day because of the company’s/tech’s tardiness. If he called to notify me, I would have been ok with it. But, the company kept on telling me to wait 20 more minutes. At last, after waiting for 3 hours, the tech arrives saying that he was «backed up» and apologized. The tech then proceeds to tell me that forgot to bring a ladder with him! So, I show him where OUR ladder was, and I let him use it. After he finished fixing the garage door, I pay the bill and he leaves, not telling me that he left the ladder right in the middle of the driveway. Our driveway is curved, so when you exit the garage, you don’t see what is behind you until you come out of the garage. Right when I come out, Bam. A dent in my car. Through all the repair companies I have hired, this one has got to be the most unprofessional.