Bix Basement Systems

The worst customer service and contract experience I’ve ever experienced. After doing a walk through and agreeing to a contract, I was told I’d be contacted in the next week to set up an appointment. I heard nothing. After a month I sent an e-​mail and was told they’ll check and get back to me. Nothing. After two months another e-​mail, no response. After three months I checked my credit card statement to see that suddenly they had billed my card for a 20% down payment but had still not scheduled me for anything. Meanwhile, my contact there disappeared and stopped responding to my contacts. Finally, after 4 months, I got ahold of someone and they put me on the schedule for later that week.
I was told to be at the house at 10 am (this was our empty, vacant house for sale, we had already moved) as the workers were finishing a job in the morning and would head straight over. I waited at the house, hearing from them occasionally about traffic delays and equipment mix ups, and they finally showed up at about 5:30 pm (I sat in that empty house until then) and then they asked if I still wanted them to get started that night or come back in the morning. It took them until the next day to finish the job. They tore up the yard fairly badly, but I expected that. They did not however do a very good job of putting dirt back and I had to pay an additional landscaper to re-​level everything.
The bigger problems came later. The workers did turn off my outside gas line as they were working on that side of the house. But they did not turn it back on. I did not realize this (again, the house was empty and the only thing we used gas for was heat and this was September when they finished). It wasn’t until November, when the heater was turned on and the blower ran without heat for almost a month that we came into a cold house and realized that the gas line was still off. This was not as big a deal as the next problem.
When they poorly refilled the hole on the wall they fixed, they either forgot to reattach the sump pump line that left the house on it’s way to the ditch, or it came detached when they refilled the hole with dirt. This caused all water leaving the sump pump to immediately settle next to the house and leak back into the tile, causing a slow build up. Again, this was an empty house and we only got to it every couple of weeks. Upon returning to the house, a small pond had formed along the newly repaired wall that we thought initially to be a broken water line. I had to pay a plumber additional money to repair that and I am thankful we caught it before a major rain storm (one happened the very next week that would have been disastrous).
Finally, even though I had filled out a credit card authorization and expected to be billed shortly after they finished the project, it seemed like once again they lost my paperwork. I didn’t get billed (and after the poor service wasn’t in a hurry to give them my money) and didn’t get billed until almost 9 months after the initial signing of the contract and 5 months after they «finished» the work. Needless to say, even though there aren’t many options for the work that they do, find someone else.