Ultimate Properties

My experience with Ultimate Properties is disturbing and unbeleivable. I rent a single family home property with a pool. My lease with Ultimate Properties states that I am responsible for paying ½ of the monthly service costs for the pool service. At the time of signing the lease, I was handed a piece of paper with the first name of the pool man and his phone number. I was told to contact the pool man directly.
Long story short, I’ve had ongoing problems and issues with the pool vendor and have been speaking directly with the vendor over many months. The vendor has a bad attitude and basically told me flat out that Ultimate Properties would not «fire» him because he services most of the pools for them. I suspect that the pool vendor is related in some way to one of the employees or has some «hold» on the management company.
Several months ago, the pool vendor who was at my home acted inappropriately and made me feel VERY UNCOMFORTABLE and unsafe. As a result, I stayed in my home on the days he was scheduled to service the pool. Finally, I made a complaint to Ultimate Properties in person last Saturday and followed up with a written request asking Ultimate Properties to give me a different pool vendor. I asked that the current pool vendor not be allowed on my property.
What I was told next is SHOCKING. I was told that I didn’t own the home and I had no choice but to allow this vendor to service my pool even if I felt unsafe with the current man that services the pool. Cassandra told me to stay in my home since I was uncomfortable. Imagine, I have to stay in my home on Tuesdays (since there is no time frame in which he will show up). When I asked her for the name of the vendor, his insurance certificate and license number, I was told this conversation is over and I would need to go in person and request that info (the pool company drives an unmarked truck, does not wear uniforms and I didn’t know the name of the company). The pool company came out last week and put a lock on the pump equipment so I couldn’t use the light, vacuum the pool or use the fountains! Again, I was told I had no rights and that the lock would remain on the pump.
I was forced to hire an attorney and pay attorneys fees to ensure that I feel safe in my own home and can use my backyard on Tuesdays. I’ve never felt so violated. Ultimate Properties needs to train their employees on tenant landlord laws, customer service and how to provide a safe environment and deal with vendor issues since they are agents for Ultimate Properties. if their vendors act inappropriately, the renter should have the option of choosing an alternate vendor.
This situation has not fully been resolved as of the time of this review.

Ultimate Properties is the exact definition of a Unilocal 2 star company. Were they horrible, no, but like the description reads, «Meh. I’ve experienced better». We are seasoned renter and so we have a fair basis for comparison.
Now this experience comes from that of a renter, not a home owner.
I stumbled across several of Ultimate Properties rentals in our search for a rental home through various rental searches. They were easy to work with to view the properties, and the application process was simple and straight forward. They were a bit slow to contact us regarding approval or acknowledgment that an application was even received, but once we made contact it was a quick and straight forward approval process. They asked for standard documents and we were approved within 48 hours of us contacting them.
The problems didn’t really start until move in day. Our neighborhood had an HOA and so Ultimate Properties made it our responsibility to contact them and arrange the parking situation (it was a condo community with just one car garages). I thought this was strange because my past situations with HOA’s and renting, the property management company handled this for us. Anyways, when we got to the HOA office, they asked for a copy of our lease before they could issue our parking passes. When we provided the lease, the HOA informed us that the neighborhood had a pet policy that restricted us from having our dogs (which were disclosed on the lease). We told them we would contact Ultimate Properties and sort things out. I called Ultimate Properties and specifically asked them if I needed to hold off on moving into the condo until this was taken care of. They told me no, they would handle it and to go ahead and move in.
So we move in and everything is great, no problem. Then about a month and a half after moving in, we get a certified letter in the mail from Ultimate Properties. This letter tells us that we need to either find a new place to live, or get rid of our dogs because they were not able to work it out after all. We didn’t even know that there was a problem to begin with because they had ZERO communication with us this entire time. A phone call or something would have been nice because within this month and a half we continued to move in to the house and unpack and buy furniture and décor specifically for this house. As you can imagine the LAST thing you want to hear after you just moved is that you need to move AGAIN!
Well long story short we ended up having to move. The reason Ultimate is getting two stars vs one is because they made an attempt to work with us during this time. They did refund our deposits and allow us a partial month free rent while we looked for a new home and moved. In my opinion, they could have done a lot more. They didn’t take into consideration the moving costs, the time off work, the deposits and fees for turning on and off utilities and just the huge hassle that is moving after you just finished moving. Throughout the process the communication was a joke. I typically had to call multiple times to get a simple call back.
In summary, if Ultimate Properties had done there job and actually obtained a copy of the HOA’s for a house they were representing, this whole thing would have never happened. They tried to place blame on the owner of the home saying that they never informed them, but really shouldn’t the property management company look into the HOA’s before listing a home? Either way I was clearly unhappy with the situation and there weak attempts to make it right. The ordeal still ended up costing us a substantial amount of money and hassle. With all the options for a property management company, choose someone else.

You know what also increases the chances of burglary and theft? Giving the lock box code to anyone who asks.
Try again.

There are pro and cons to every company.
Pro: Ultimate Properties is very good at getting renters in to rent your property. They are also very good at pursuing legal action to get your unpaid rent or start the eviction process.
Con: The company agenda seems to be quantity and not quality. They lack the ‘personal’ touch of taking care your property or making sure that landlord gets the best rent or follow through with all the requests from tenants.
If you want to get a renter in fast, UP is great in accomplishing this task. However, the percentage that they charge each month for the little things they do may not be worth your money in the long run.

We own three properties and live out of the state. This company is doing a good job. They are very professional, it was a time that they had hired a new property manager that was not so good but they let him go. We were through 3 others companies, one property the owner had his wife to do the bookkeeping, there were some errors but it was impossible to talk to her directly, he also had a maintenance company so it was hard to find if all the repairs were needed.
The second company was C21, and again they came a very lazy incompetent property manager, the staff will come and go after 3.5 years when one property was vacant for 5 months we had enough.
The third one was run by a female broker she was a crook, inflated bills, charged for work that was never done, created her own invoices. In the end after 3 months I had to terminate her, she kept some of the money, she will not return phone calls I had to sue her and I got the money back.
Since July 2005 I have been with Ultimate Properties. They are honest, they provide bills and invoices, they call prior to get an approval, and the staff is friendly. The accounting Dept does a great job-​very accurate and they most important if you call they call you back. I highly recommend them especially if you are out of the state owner.