Chase Bank

David was very helpful in aiding in the resolution of an international issue. Easy to work with, friendly and professional. Very grateful!

Thieves, one of the tellers just pocketed $ 50.00 from a cash payment that I made! This bank is absolutely the worst. First they go out of the way to take my home away from me now they are stealing from me!

Not all Chase branches are created equal. This is one of the modern style branches. An experiment to say the least, but a total customer service failure.
Premise: most people who visit a branch (not an ATM) need some level of human interaction.
Failure: This branch has ONE teller, behind a glass cage. About a half dozen ATM style machines with big screens replace what would have been humans.
Scenario: Waiting in line for the single Teller. A banker approaches each customer in line to see how they can help (or direct customers to the machines).
Failure: Yes, I do need a human to help, and now I have explained my situation to the banker and everyone else waiting in line. Privacy? Nope. Then when it is my turn, I explain once more what I need.
Overheard: (To the roving banker) «I want to deposit cash». Banker: «We don’t accept cash deposits»
Failure: It’s a bank, why on earth do you not accept cash deposits???
And oops!: after explaining what I needed (a clients check needed to clear today) and that it would require a phone call to their bank to release the funds (something I have done many many times at other branches, one banker even calling 4 branches until she got the clearance on a Friday afternoon!)
Failure: Deposited check without phone call and check was delayed.
«But we don’t do that,» said the one teller behind the glass cage.

One teller on a Saturday… in a glass cage. Bank is very futuristic and has a cold sterile feeling. Not very friendly. Now there are no Chase Banks in the east side of Petaluma.
On the flip side… there is a bucket of
Dum-​Dums lollipops.

Pathetic customer service seems to be the manager’s (if there is one) goal here. E.g. Waited in line today at LUNCHTIME for 10 – 12 minutes to make a simple deposit while the ONE available teller was tied up dealing with someone’s complex payroll deposit.
Meanwhile two male «associates» kept busy directing people to, and standing by the self-​service machines, and keeping the lollipops canisters well-​stocked.
I walked out after seeing no sign of the second teller cubicle being occupied anytime soon, and hearing teller #1 tell the customer his totals were off.

I’m sad to hear that everyone is so grumpy about the new chase branch… I love it and have ALWAYS had great service! They know me by name and are always super friendly and accommodating. I have my business accounts at Chase and personal account and I have never had any trouble getting what I need at the branch.

This new branch of Chase is CRAZY. It takes so long to cross the Freeway to get there, then as others have said, no customer service, all machines that is hard to do several transaction in one visit. More than ½ of the population in Petaluma lives in the East side and all 3 branches of Chase is on the West side of the freeway.

I have tried this branch twice and both times I have been unhappy with the lack of customer service. The first time I visited this branch I was shocked by all the automated tellers. The branch they moved from was not like this, they had actual people who helped. I tried to make a deposit but could not figure out how to complete it when the amount I was depositing consisted of over 25 bills. As I stood there trying to figure out the machine, 2 separate employees walked by and did not ask if help was needed. I could not figure out the new system so I left the branch and went to the one downtown on western. The second time I tried this branch I had no problem with the automated system but the customer service was horrible. I walked in and an employee looked right at me and did not even smile or great me. Another employee was standing at a computer doing what appeared to be nothing and lacked greeting and customer service skills.

Not a fan.
This location has been closed and moved to the new East Washington shopping Center. Unfortunately the new digs, and futuristic motif they have going on can’t mask their overall lack of customer service.
After showing up to the McDowell location, and seeing a handwritten sign saying something like «we’ve moved to the west side to make things less convenient for you», or maybe it just had the new address posted… anyway, I drove over to the new branch. Unfortunately I needed to make a deposit that previously exceeded what could be done through online banking.
Upon entering the new location, I felt like I stepped into some futuristic, sterile cube, where men in suits direct you to their new futuristic «tellers». As I was ushered to a machine, I glanced over and saw that the counter now only has two spots for human tellers, and they are behind BP glass. The majority of the bank is filled with these over sized iPad looking things. As I swiped my card and began my deposit, the dude in the suit hovered over my shoulder and pointed out the new features, defining what set these machines apart from your standard ATM.
While these «tellers» might be a nice upgrade, when I actually walk into the bank there’s a reason… I would like to actually speak to someone. 99% of my business is done online, through my iPhone, or occasionally the ATM.
The dudes in suits were nice, but why are they paying people to hover in the lobby and direct customers to their new teller machines, instead of having real people handle transactions?

Where do I start, so many FEES!!! So we decided to switch my husband’s business account and then found out CHASE (the organization, not this particular branch, somewhere in the south bay), allowed another account to be opened with his SSN, but a different name.
It would be so easy to double check with the Social Security Administration on name and number matches. Totally lame.
Luckily, the bank we switched to was able to help us clear it up. (Yea! Bank of the West!)

I kept getting the run around on the phone, so I went into the bank to speak face to face. Failed to give me any help with my mortgage and attempt to modify. No one would sit there and listen and they didn’t seem overly concerned about my situation
Bank somewhere else

This place has been here for awhile. Seems to be fine.