AutoZone

This used to be a good store with a helpful and knowledgable staff! Until the old manager left! I walked in for some simple stuff recently and I was the only customer in the store. The 3 girls (one was the manager!) behind the counter just stared at me and didnt offer help. I had to ask for help 3 times and I felt like I was interupting them– they were chatting with eachother about their boyfriends and going to the club after work and on their phones! One huffed and finally helped me. SHE DIDNT EVEN KNOW WHAT IT WAS I WAS ASKING ABOUT, I had to describe it beause she didnt know it by name! And she led me to the wrong area. I gave up and told her Id find it myself. Which I did. A cop came in and started flirting with them, and one of them made a sexual comment and he flirted back. VERY unprofessional! I grabbed what I needed and waited to check out. The chick had to open a new register because two girls and the cop were blocking the other one. Didnt ask for my rewards info, hastily checked me out, and didnt even give me a bag, and ran back to her friends/​coworkers. This place has gone down the toilet! They dont care about their jobs, and dont know what they are doing or know anything about cars or their parts or anything! Ridiculous!

Very poor experience with this location. I stopped in yesterday (Dec1) to get some parts, and there were 3 people in front of me. One guy on phone, second guy working register very slowly.
When my turn came, I told him what I needed, and he got them. Fairly smooth. I left, a bit frustrated with the amount of time it had taken.
Then today, I get a call from my bank with a fraud warning. Someone had used my CC to make a nearly $ 400 purchase at a video game store across the street from this business, and attempted a second charge over $ 200, which was rejected because my bank was already suspicious about the activity. This is a card that’s not used online, and hadn’t been used recently.
I suspect my information was used by someone working at the store, or their system was compromised. When I stopped by the store this evening to express my concerns to the manager, she was flippant and dismissive and totally in denial that there was any possibility that there was any connection between someone at their store and this fraud, or that their system might be compromised.
I’m waiting for the investigation to determine who used my CC, but I won’t be back to Auto Zone any time soon.

They’re hiring. Fucking obviously. Please so apply for a job if you’re looking, because I BET you could totally get hired. (I so know a guy that I might send cause they’d hire HIM, they’re so short staffed)
But yeah. SLOW, and understaffed. YET, I will say, that there is always that customer (which is usually an older male) that is in front of you, chatting his ass off with the salesperson (usually a guy, but eeeeeveryonce in a while– a girl). Now this inconsiderate yok needs to move his ass along, because the line is 110% being held up cuz of HIM. But it continues. And you just practice patience. Period.
The guy in front of me, with the City yellow vest on, and I heard a joke by older guy @ the counter chatting his bum off, about a teacher that couldn’t control her pupils. IDK. Sweet, but come on.
So, it was over. We were all still alive, I bought my bulbs, my man put them in, and now my blinker works, and I can’t be pulled over for that crap.

— Knew what I needed better than I did — Tested, charged, replaced, and installed my battery for free because it was under warranty — Didn’t try to squeeze $$ from me — Had good attitudes about helping — Recommended useful products that I actually needed — Fast

Timely service and willing to help! I was really impressed. The guy made sure that I got what I needed and wasn’t buying extra unnecessary parts and he helped me install the part as well.

A few weeks ago I had a headlight go out on my VW Bug and I took it to my mechanic who replaced the bulb for ninety dollars! I was gob-​smacked, but begrudgingly paid. So you can imagine how I felt when the next week the other headlight went out. I Youtubed how to replace the bulb and it looked straight forward enough for me to do it myself. I went to Auto Zone by buy my bulb, and employee Lee Price didn’t miss a beat in offering to replace it for me. The manager on duty made odd little comments like about not replacing headlights like mine, and that Lee just saved me two hundred dollars. I could tell if it was up to him I would have been SOL. Lee replaced the bulb and I went happily down the road. When I got home after work I noticed the headlight was out again, and I returned to Auto Zone. Lee was gone by then, and the same manager from earlier met me. He complained about headlights and again made it clear that he didn’t want to help me. He said I’ll have one of my guys look at it, but I can’t make promises. He was a real jerk. Later Ryan Luna helped me. Like Lee he was extremely helpful. Ryan removed the headlight and checked the bulb. It simply had a bad connection, and Ryan reconnected the headlight and I putted down the road. The only thing that stops me from giving it 5 stars was the manager bitching. If you go to this Auto Zone avoid the managers and deal with the salespeople.

Always been a fan of Autozone… Then again I do know my way around cars just a bit, so most things are easy to find with out much help… Everyone always seems in a good mood… They offer lots of free testing for your car/truck…great deals on line… always have some kind of deal going where you get a gift card with a purchase… Also pick up in store option is nice… order on line, pay online, they pull the order for ya and you swing by and pick it up… saves the shipping…

This was my first time at this location, And I wasn’t impressed by the service. Forget the sarcastic guy who couldn’t find a product on the shelf, the long lineup because the 2 guys on staff happened to be on the phone at the same time, but the final straw was being checked out without an offer of a bag. I know supermarkets are pushing ‘green’ as part of excuse for the ‘no bag’ agenda, But when you’re carrying a bunch of little items this doesn’t make sense. Are we supposed to juggle our purchases out to the parking lot?
I’ve had much better service at other AZ locations and at Advanced Auto Parts.