H-E-B

I shop here every week because it’s the most convenient and there is a lot I like about it… but one thing that I just can’t get over is if you go shopping early in the morning to avoid the crowds (8/​9amish), you end up taking ridiculously long to check out since they only have 1 – 2 lanes open and no baggers. Unfortunately, with little ones that’s pretty much a deal-​breaker for me and it looks like I’ll need to find a new store.

Y’all should really consider hiring people to clean your restrooms because it smells like nothing but vagina and poop and has toilet paper all over the floors. Come on heb! Step up your game you’re staying behind with Walmart.

I shop here weekly, almost everyone is super friendly, in particular Chameka at the deli counter. She is the most helpful and friendliest person I’ve encountered here. Her personality and niceness is so contagious, it makes you want to pay it forward. Keep it up girl, you are a ray of sunshine.

This is the most convenient location for us to grocery shop. The parking lot is decent and the employees are really nice and helpful! I was actually in and out with a full cart I about 45 minutes and it the week of thanksgiving!
I am really impressed with this location!

My HEB shopping experience is always lovely. The store always has a positive, bright atmosphere. The employees are always friendly and fast. The quality of the produce, meat and fish is always spectacular! I love how HEB strives to deliver quality products and excellent customer service. The store are always clean, prices are fair, selection is great and the energy is always upbeat. My name is Kaitlyn and this is a satisfied customer with all your departments at your HEB.

This is my preferred HEB! The produce has more choices and better quality than Wells Branch and Tech Ridge. I also feel as if they have more of a variety of natural/​organic products.

This is one of the HEB that I prefer to go to. Will actually drive the extra few minutes just to ensure I can get bags with the Austin Bag Ban issue. Lanes are always open and haven’t had any issues with staff. Select is perfect.

Customer service my aunt Millie! We were obviously having trouble in the self-​check lane, but no one looked up to help or came over to assist us. All I could get was the 1000-​yard stare but no reaction whatsoever. I get better service at a truck stop.

I love HEB. I don’t care if it’s busy it’s worth shopping here. Have a huge selection. Also they carry items that are off the wall. I enjoy reading their magazines and trying out new recipes. The workers here are so friendly and guaranteed to have a smile. Good job HEB!

I love H-​E-​B! Super affordable and amazing selection of products. Nice people work here and are always willing to chat about the area to newcomers to the area.

I love MY heb. It’s always clean and the cashiers are always nice. It’s usually well stocked although occasionally they’re out of a few of my favorite items but no big deal. Shit happens right. It gets packed on the evenings and weekends so I try to avoid going during those times. Produce is always fresh and meats too. Great place for food shopping.

My experiences here as far as customer service are usually ⁵⁰⁄₅₀. Sometimes I get a cashier who likes working here, which shows and then you have the rude ones who hate being there. I will say that is the case everywhere, but what is constant here is good prices, and the meat dept is well stocked. Since I live nearby I do make more stops here unfortunately every time I do the aisles are cluttered and crowded. I try to come early so I can have a relaxed shopping experience. The parking lot is also a pain to get in and out of. I would recommend coming during the week early in the mornings or after 8pm. That would be the best time and hopefully you will get a friendly cashier.

This is MY HEB.
I love this place. I love that I know my butcher and he’ll do anything I ask. He even gives my cooking suggestions. The Deli counter folks ask about my husband if they haven’t seen him in a while. The sushi counter will take a minute to make a fresh roll for my 8 year old son because he’s a regular. If I can’t find an item I am looking for they’ll order it for me.
Seriously, where else do you get this kind of customer service?

I enjoy shopping here at this H-​E-​B. This place is always clean and very spacious to shop around. Checkout lanes are always open not like Wal-​mart where you only have four lanes. All the self-​check outs are always open for the express shoppers. They have great deals going on almost everytime I am shopping there.
The staff here at this H-​E-​B is always friendly. I have saved a lot of money by shopping at H-​E-​B and the food seems to last a lot longer and tastes better the food I used to buy when I shopped at Wal-​mart.
Another thing is they always have shopping carts with families who have a few little ones. I love their shopping cart area for the parents who have toddlers. They have even have reserved parking for parents with toddlers.
If you are looking for a relax shopping atmosphere this is the place to shop.

HEB has always been my favorite grocery store I have always had great experiences with the staff and the customer service they gave me.
I spent a lot of years in customer service management and in my opinion it was always best to give the customer the benefit of the doubt even if it meant losing a few dollars in the process.
That being said I left my cigarettes and the receipt at the register when I left HEB tonight. I got all the way home after a long 12 hour day at work and called to see if my items were still at the register a self important manager named Sarah happened to answer my call and said that they couldn’t find them but I could bring my receipt and have the item replaced.
I didn’t have my receipt, but decided to head on up there to see if I could find them. I couldn’t find them and asked her to pull the transaction from her system she said that she was unable to do this and there was nothing that she could do to assist me. Maybe Im wrong, but maybe Sarah wasn’t the best hire for a Customer Service position HEB.
Hmmm I wonder if Sarah is a smoker and did she enjoy my smokes?
Take it easy Sarah HEB does ok a $ 7 transaction isn’t that big a deal. Especially with the power of social media!
Keep Austin weird and Pflugerville pfunny!!!
Beware the late night ONLY MANAGER ON DUTY PER SARAH BOOKKEEPING IS THE ONLY PEOPLE THAT HAVE THE POWER TO PULL A TRANSACTION. Who knew HEB had a bookkeeping dept!!!
Lmfao

This is my HEB. Despite getting ridiculously busy in the evenings and weekends, the store handles the traffic fairly well. The aisles are spacious, and they have several checkout lanes.
I’ve purchased balloons and flowers from this store, and the staff was helpful and friendly, going above and beyond what I expected. The butcher and deli are good, too. When looking at items in the case, an employee will ask if I need assistance, instead of me having to get their attention.
I almost always bag my groceries, unless a bagger is already there and taking care of it. When there is a bagger, they always ask if I need help to my car.
They have a nice selection of beers and wines. I especially like that they offer Texas wines.
Fresh produce. Fresh sushi and tortillas, made right there. I do wish they carried more organic items, but it seems like that’s been improving over the past year.
The only problem I have with the store isn’t the store’s fault at all. It’s some of the customers. It doesn’t happen often, but I’ve been cart-​bumped while waiting in line at the checkout. I just lean back into the person’s cart though, and that surprises them enough so that they stop and pull their cart back to a more comfortable and courteous distance.
In all, it’s a nice store.

I’m sure you’ve heard people say «MY» HEB, like it is their own personal store… well this HEB location is «MY» HEB. It’s the closest to my house, and I am pretty much here a couple times every week.
So, what’s great about this HEB, besides its location? They have a gas station (although there’s usually a few pumps not in service), the employees are generally cheerful and willing to help you out (if you ask), there’s a Chase bank branch inside that is open late (if you still bank at big banks), they have a pretty large selection of all types of groceries (including a nice bulk/​healthy isle), the checkout lines are usually quick-​moving, and the prices/​coupons/​deals that you can find are definitely the best in town.
Like Nicki said, it’s not the place to go if you want organic produce — that’s always a hit or miss here. I’m a fan of organic foods, but not if it looks like they’ve been on the shelf a while. You’ll just have to be quite picky and careful.
It’s hard to get super excited about a grocery store that isn’t Trader Joe’s or Whole Foods, but for the regular, run-​of-​the-​mill groceries that you need, this HEB is perfect.

I love the friendly staff! That makes all the difference in the world. Plus the store is easy to navigate.

So this is what a trip to this HEB could potentially look like. I say ‘potentially’ because while all these things HAVE happened at one time or another I rarely see more than 3 – 4 of these issues per visit. Having said that I DO expect to one day experience a ‘mother of all battles’ trip to this location that will include all of this… so let’s begin.
On my way in I see your classic little old lady unloading her groceries. She no longer needs her cart… and I need a cart. I offer to take it off her hands. She hesitates momentarily… struggling to come up with the means of describing the cart’s condition that would remain true to her dainty appearance… and settles on ‘bird droppings’. I off course offer to take the cart anyways.
When I get up to the store I have to dig through 4 – 5 carts that have bird $%#@ all over them before I can find one suitable to use.
The produce section is first. I should mention at this point that our local HEB is a bit on the small side… so some of these issues are not entirely their fault… except when it comes to them doing a lot of easily avoided things that make things worse. I should also mention that I believe the individual employees are very likely doing the best that they can. When things fail on this level I attribute that to poor management.
The produce section is my first encounter with the store’s general ‘we could run this place much better if it wasn’t for all these pesky customers!’ vibe. While I realize that stocking has to occur at some time I routinely encounter employees that ignore customer attempts to shop around them. I patiently waited for 2 – 3 minutes once about a foot from an employee that had to have seen me before finally asking him if I could have ten seconds of his time and space so I could get some cilantro and be on my way. I don’t wait that long anymore. When I go in there now I act more like I’m a child reenacting Lord of the Flies…
Next up is the seafood counter. Well maybe… if it’s in the afternoon the counter may actually be open. Mid-​morning? About a ⁵⁰⁄₅₀ chance lately. Maybe I’ll just buy my fish somewhere else. I know… I know… first world problems…
Meat and cheese is next. Or what I call ‘the rapids’. By far the worst section of the store. Customers congregate here and the situation is made worse by the completely unattended stocking carts you normally find here. Luckily today they ARE attended so I don’t have to push them out of the way myself. Strange that they have two employees working TWO huge carts in the same small area though. Wouldn’t it help with traffic if they both worked one cart at a time?
Through the rapids… breakfast sausage is to my right. I used to eat these… until twice getting home with packages there were multiple months out of date and full of mold. This despite making a habit of bringing this issue to managements attention. I guess this stuff isn’t a very fast mover… maybe I shouldn’t be eating it either? How about some low sodium lunch meat… whoops…sold out.
I need some chips but the aisle is full of vendors and looks impassable. Maybe next time. Need some bread… whoops…maybe next time… also jam packed with vendors that seem to bring their entire inventory out on the sales floor all at once.
I dodge an employee with a floor jack. Odd… twenty five years ago when I worked at a grocery store we weren’t allowed to bring full pallets out on the the floor during business hours. Progress! What a wonderful future we live in!
Almost done… heading towards the front. I almost collide with other customers that like me are dodging random carts full of junk like signage etc.
I need a liquid soap refill for the kitchen. There seems to be overstock space available on the top shelf but it must have been easier to just put the excess on the floor… effectively turning a two lane aisle into a single one.
Frozen food… I’m now buying the no sugar added popsicles that I’ll use to satisfy my sweet tooth later. Little do I know now that they will have this freezer burned taste that is most commonly associated with them not being kept at proper temperatures at some point in their lifespan.
Time to pay. Three deep at every line. Including the self check out. I see some employees milling around… maybe they’ll open something… not yet… the store manager walks by… I ask her if they intend to open any more registers… I’m not proud of how how curt I am with her but in my defense this store seems to want a become a Omaha Beach theme park for some reason and I’m more than a bit cranky… she snaps back at me and an argument ensues.
I pay… leave…and walk to my car. There are no birds circling at least… and I’m able to get into my car ‘droppings’ free. So why do I still feel a bit %$#$ on?

So while I LOVE HEB, this is by far my least favorite one to shop at. But, its the easiest one to get to on my way home from work, so it works for somethings, but if you prefer Organic foods, this is NOT the HEB to go to.
Every time I have shopped here, they are out of organic frozen broccoli. Theyve got peas, carrots, corn and spinach, but never broccoli. Which wouldnt be THE worst thing in the world, but their Organic produce is just a bad. Minimal at best.
Last night there were NO green pepers. Literally, not one. There were tons of reds, oranges and yellows, no green. Their fruit and veggie options for fresh Organic produce is poor. They do NOT carry Organic cheeses, hot dogs, bacon, or chicken nuggets/​patties. Every time I have been I have searched the store, and asked not one or 2, bht 3 HEB employees, and they too dont know if they carry them. They dont.
Even on many simple items, while shoping, I notice how many things are competely out of stock.
Clean? Yes!
Friendly associates? Very!
Great gas prices? Totally.
But for me, HEB Greenlawn is hands down the best next to Sprouts for fair priced, and abundant Organic produce.

I am always writing negative review so I decided to wrote some positive ones.
Love the place it extremely close to house.
5 stars employees.
James always has a smile on his face.
Has a small town feel.
Clean yes. If is not they are working on. Great to go place that is clean.
Always a good experience even on the big inventory days. Look not negative.
Easy to get in and out.
I never leave upset.

Quality of service is ok. This is a high traffic grocery store at times. The parking lot tends to need cleaning as the day goes by, carts are fairly policed within the parking lot and moved inside, frequent food sampling kiosk with servers that wear serving gloves throughout the store, ok produce but can be pricey at times, full service bakery that specializes made-​to-​order cakes, customer service area well run with various services it provides, staff is helpful and friendly, family friendly environment with money bucks rewards for the kids, an A and B Redbox kiosk for movie goers, also has a gas station at this location.

Even though I work at a different HEB, this is still my favorite. Tim has a great bunch of people working for him.

I noticed all heb are different pricing. I like this heb because it’s close to my home and it has great deals most of the time. Cheaper than the one on Parmer that’s for sure and more check out lanes with fast cashiers! The heb gas price is not overly priced compared to other gas stations.

This is right across the street from my house.
Big, clean, friendly employees and reasonable prices, a great grocery store.