Kelly Phan, OD

My husband and I have had great experience Kelly Phan. We both wear contacts and glasses. We went at separate times. My husband had no complaints and plans to go back to her. She did a great job fitting him up for some bifocal contacts.
On my visit, I was seen right away. I was not rushed. She answered all my questions and she knew what she was talking about. I found her to be so nice. I felt very comfortable. I plan to go back to her again.

Very disappointed in this Dr, took my 85 year old mother and felt she rushed her with the exam. Before my mother could answer if it’s a one or two she moved on. My mother has not had her eyes tested in the last five years, the dr said she’ s ok no need for new glasses, tested her eyes for cataracts told me they are in both eyes but no need for surgery she’s 85 not young like us so no need to have it done she doesn’t need to see clear. Proud of myself for keeping my cool, deep breaths I will be taking my mother somewhere else. Paid seventy dollars for this crappy dr.

I never write reviews, but I felt I needed to regarding this optometrist. I has an exam for contacts and glasses in June 2015. I tried the contacts for a few months and my eyes were too dry to wear them. Not her fault. She had also written me a prescription for glasses. I finally decided to order new glasses with her prescription. When I got the glasses, I could not see out of them. I took them into Target optical to have the glasses measured against the prescription. They had been made correctly. Well, I can see just fine out of my old single vision lenses and just wanted her to write me a current prescription for them. So, I called Phan’s office to get a recheck. I was told since it had been over 3 months that there would be a $ 30 recheck fee. No big deal since I had waited 4 months to get glasses. When I came in for my appointment, I was told that it would now be $ 85 for the recheck since I probably needed progressive lenses. She gave me an incorrect glasses prescription and then was going to charge me $ 85 to correct it. I walked out and will find someone that will give me my correct prescription the first time. Thank goodness the place where I got my glasses from refunded my $ 125 for glasses that I could not see out of. I ordered my glasses from Warby Parker. They are FANTASTIC. I highly recommend them.

I felt she rushed through my exam. Wouldn’t wait for me to answer. I got the prescription, received my new glasses a week later, couldn’t see with them. Went to another Dr, got new prescription, they were nowhere near the same. New glasses, from different Dr are perfect. I can see well with them.
Prescription given by her was:
OD –2.25 –0.75 X 105
OS –2.25 –0.75 X 073
New Dr prescription
OD –3.00 +0.25 010 +2.25
OS –3.25 +0.75 160 +2.25
This is a HUGE difference!
She is irresponsible!

Waited 90 minutes for my scheduled appointment. Kelly was not professional or knowledgeable, couldn’t answer any questions that I had. Wouldn’t go back, don’t recommend. Also lacks bedside manners.

I have no serious complaints but from the time I entered the exam room until the time I paid my bill was a max of 10 minutes. It is a little disconcerting, but hopefully she is just highly efficient. The reason she gets 3 instead of 4 stars is because of that «1 or 2» questioning. She would say 1 and before I could even begin to take measure mentally of the blurriness, she switched to number 2. I almost felt like telling her to slow down. Instead I chose to not answer until I felt comfortable with giving an answer. That worked.

Went to Target Optical based on Tim C’s review and sadly wish I would have went somewhere else. No troubles with insurance or payment just wanted an eye exam for glasses and contacts. Appointment seemed fine and she updated my glasses prescription but she didn’t have any contacts for my astigmatism so I had to wait a week for them to come in. After 3 weeks I finally call them and they say the have them in. I go in and the fit wasn’t great, but what was worse was one had a prescription that wasn’t right. So back to the exam chair for a new Rx. Seemed to be taken care of and will have to wait a week for it to come in. Again I have to call 3 weeks later to see what is going on. They say they have the contacts in and schedule an appointment. 3^rd trip in and I still can’t see right, but it’s better (not my issue, I’ve had good success with contacts in the past) get Rx a 3^rd time and says she will need to order more, again one week. By this time I’ve pretty much considered it a lost cause. She’s by far the worst eye doctor I’ve ever been to and can’t deal with it anymore. And to put icing on the cake, I ordered glasses with her new prescription and the right lens is noticeably less clear than my old glasses while the left is the same. Never again will I put myself through this again!