Scott & White Clinic – Pflugerville

In case you don’t know, these are the consummate professionals you want to see with medical issues! The staff here are caring and helpful. The doctors here are beyond your expectations. If (and only if) you are honest and forthcoming with all of your symptoms (don’t ever lie to your doctor), you will get an amazing outcome.
My primary care doctor is here, and I would see no other. She is incredibly talented, and I am a happy camper.

I went In the doctors, with my fiancé. And doctor Angelelli. A women doctor seem more concerned about him them me. Very unprofessional. She kept asking him questions and focusing on his appearance. Like how he wore sandals, and said «your gonna be cold and get sick» to him. When we were both wearing sandals, guess she cares more about his well being then mine… I will never return to this clinic, she gave him more eye contact and more conversation. She seem like she was being overly nice to him when I am the patient. Also did not even look at my nose, when that was my main concerned going in there. She was no help and all she did was flirt with my fiancé … haha! Not cool scott and white ! Next time train your staff on focusing more on the patient. I hate that I had to experience such a unprofessional level at a doctors office. All she did was flirt and pay attention to my fiancé. Plus she is a older woman that look like she was in her 40s. thought she would know better.

DO NOT GO HERE IF YOU HAVE HEALTH INSURANCE.
DO NOT GO HERE EVEN IF YOU DO NOT HAVE HEALTH INSURANCE.
I had an awful experience with Baylor, Scott and White Health in Pflugerville. I had an appointment to request a prescription for birth control. I arrived and was seen relatively quickly. My appointment lasted 15 minutes. The appointment was rushed and the physician seemed disinterested and did not have an overly friendly bedside manner. However I left with the prescription I requested. Upon paying I was informed by the front desk associate that they were charging me my $ 30 co-​pay, and that the remainder of the bill was covered by my insurance.
Three weeks later I received a bill from BSW. They billed me for the portion of the visit that was to be covered by my insurance provider (the portion I was told by the front desk girl was covered by insurance). I contacted my insurance provider and was told that yes, they (insurance provider) would cover that portion of the bill, however BSW had billed my visit as an outpatient hospital visit instead of an office visit (for a 15 minute appointment for birth control). As a result of the way BSW billed my insurance, my insurance would not pay. I was told to request from BSW that they rebill my insurance clarifying it was an office visit rather than an outpatient hospital stay and therefore covered by my insurance. I called BSW and requested this. The woman who I spoke with on the phone informed me that she would resend a request for a corrective bill to the physician.
I waited another 4 weeks and yet again received a bill from BSW for the entire portion of the bill. I called my health care insurance provider and was once again told they would cover the bill if BSW would bill them properly. Again I attempted to contact BSW, however the associates that work there seem hopelessly uninformed, disinterested and unhelpful.
I would not recommend that anyone go to BSW due to the horrible headache they gave me with the bill, their refusing to properly bill my insurance company, the misleading information provided by them and the unfriendly and disinterested physician.

I called in at 8 am on Friday morning for a same day new patient appointment. Waited on hold for 25 min to finally get an appt. I was told by the scheduler that they had 2 available spots and I chose the 2:15 pm appointment. She told me to come in at 2 pm since I was new. I checked in at 1:50 pm no one said anything to me until 2:35 pm when the nurse comes out and calls my last name. She tells me that my appointment was at 11:30 am. I explain that It wasn’t I had opted for the 2:15 appointment. She then tells me they can fit me in at 3:30 pm. Are you kidding me??? I have no other choice but to wait as it is Friday and my only other choice is to go to the ER. I already paid my copay so here I sit. I had read the reviews but I honestly didn’t think they sounded altogether accurately portrayed. My bad for being a non believer. The schedulers for Scott & White are to blame for this mess up but it surely took the staff here along time to find the error. Shame on them all for wasting people’s time. My time is valuable too!

DO NOT USE! I went for an on-​going cough. I was given a steroid shot and some meds. My symptoms did not get better and I went back 4 days later. The doctor gave me an albuterol treatment. Before I could finish the treatment, I stated my hands were going numb and I noticed my hands getting stiff. I saw panic in the staffs faces. They made me take a benedryl pill to try and help, then I heard the doctor tell the nurse to call EMS. The nurse left then came back to fan me because I was having a full body sweat! The doctor asked if she called and she stated she had to go to the lab first and was about to call! EMS arrived and took me to the emergency room. EMS staff stated they come to this clinic ALL the time to pick people up because the staff do things like this! It’s pretty bad when EMS tells you NOT to go. I suggest staying away from here!

DO NOT USE!!! Scott & White has the WORST coverage ever and they make up EVERY excuse as to why NOT to pay your clam. The customer service is absolutely AWFUL!!! If you like to stay on hold for over 40 minutes and then have to call back (because it was too irritating to hold any longer) to be on hold again the next time you call for over 30 minutes and told you either have the wrong department and have to call somewhere else or some ridiculous reason they won’t cover your charges, then go ahead and go with them.
If I would have known this prior to signing up, I would have NEVER done it! Now I’m stuck with them for a year.
BEWARE in advance

By far, the rudest experience I have ever had a a place that is supposed to provide comfort. The initial receptionist we dealt with did not quite understand our medical situation, so she brought a woman from the back. This woman questioned the patient in an accusatory tone, and when I answered a few questions for her– stops, asks me who I am in a rude one and tells me she can’t talk to me. This woman even went so far as to roll her eyes when the the patient was describing her symptoms. I do not know her name because her name tag was turned the wrong way– probably on purpose– but she had a small tattoo on her neck. Sadly, I though Scott and White to be a professional place of business but this woman showed us that is not the case with this location.

Do not go here unless you want to be ripped off, it says Clinic but they actually bill as a HOSPITAL and will charge you a facility fee. You will get stuck with all the charges going to your deductible, and not your office copay. All Scott and White facilities are HOSPITALS

On Halloween I had to go into this office due to a infection in my ankle. I was told the cost of the visit was $ 160 and I specifically asked if there would be any other charges, they no unless the doctor needs to runs labs etc, and we did not. First reason for the 1 star is the doctor treated me like a was a child or an idiot. She told me it couldn’t be infected, even though ive had staph before and this is exactly the same as last time, everytime I tried to talk she put her hand up and towards my face to silence me like a was a child. Told me over and over again that I was wrong and just needed Benadryl. After many time of her repeating herself slower and slower like I was stupid she finally let me explain, then did prescribe me antibiotics. The second reason for the 1 star (and if I could give none I would). Is that about a month later I received a bill for another $ 160 dollars. When I called they said this was for facilities fees and doctor fees. When I asked why I was told there would be no other costs then the original they said I don’t know, they know of the costs. The flat out lied, and I have been fighting with them since to not have to pay this. The resolution was brought down to $ 35 but the principal is they lied to my face about the cost and still billed more. If you want to pay to much, and receive the worst patient care ever the go here, if you would like to avoid that than I highly suggest somewhere else.

I called and got an appointment at this new clinic on the same day. My appointment was at 3pm and I was called back at 3:04. They had some really nice equipment and, of course, everything was brand new and beautiful. I saw Dr. Catherine Meshew around 3:30 and she was really nice and thorough. I am definitely planning on going back next time I need to be seen by a doctor.