The Home Depot

Walked in looking for a product passed a dozen sales associates who never asked if I needed help. Decided I better ask. Asked 3 reps who all gave me vague directions: all different. I could not find what I was looking for even though I was told they had it. Walked out feeling disappointed.

I had almost polar opposite experiences from the other reviewers of this particular Home Depot. I almost come to expect bad or non-​existing customer service in the Valley so the employees at this location really surprised me.
Long story short: I was doing a multitude of repairs/​remodeling in my house in Texas and came to this Home Depot over the Christmas break at least 5 times in the week and a half that I was in McAllen. There was a young lady in particular that worked in the flooring department that answered every dumb question I had and was patient with showing me color suggestions for tiles and tile materials. I hate that I forgot her name (maybe early 20s, short, short hair) but she was so nice and helpful during a process that, for me, is stressful and not enjoyable. Other employees were also very helpful.
I also had to buy kitchen countertops while I was in Tucson for pickup at this Home Depot location, and Ruben at the Pro-​Desk was so helpful at suggesting material that was in their inventory (because the countertops I originally wanted were non-​existent at this location). Better yet, he followed up with me when he had promised to. I am doing research and planning for my wedding in McAllen, and people in the Valley do not follow up when they say they will (wtf?) yet the folks at this home depot keep it über professional.
Thumbs up all the way!

I rarely have a good experience when I go to home depot in pharr. The employees down to the management need to be retrained in giving a great customer experiance. For that reason I go to Lowe’s.

It really is true that Lowe’s is marketed to women while Home Depot targets men.
My mom and I went to both Lowe’s and both Home Depots in search of a spare freezer last weekend. Here’s how they racked up:
Both Lowe’s were cooler, cleaner and tidier than either Home Depot. Someone came to help us immediately at both Lowe’s, but it took over 20 minutes at one HD and tracking someone down at the other to get any attention. The selection was slightly better at Lowe’s and they had more in stock for next-​day delivery. Both Lowe’s attendants seemed more knowledgeable and confident than those at HD.
To be fair, they both had almost identical products and very similar maintenance services. They both have south and north locations, but since we’re having to focus on minute details, Lowe’s offered a generally more pleasant experience.