Club Quarters Philadelphia

The staff at club quarters was professional, friendly and courteous. The hotel was very quiet which made it easy to sleep. The room and bathroom were small. The hotel is centrally located — a good place to stay after a busy day.

A few wonderful things you should know about this location… Love the modern touches — checking yourself in just by swiping your credit card (and it prints your keys for you), chilled water stations on our floor, etc. Most importantly, however, the staff was incredible, especially Michael at the front desk. To be honest, I was a difficult guest. They changed my room as per my request, but after seeing the new room, I preferred the first room they had for me instead, so they switched me back with no problem at all. THEN I realized I forgot a personal item in the previous room, and they sent someone to retrieve it and deliver it to me minutes later with no issue. They were extremely helpful and I commend them for dealing with my time consuming/​annoying situations so nicely and professionally!

This place is an embarrassment and the descriptions of amenities do not match reality. A room booked for 2 adults was a queen bed with about only 2 feet of space on each side. Looking to change rooms to a «normal» two person room, we were offered no other options until the 3^rd night. On the third night we had another tiny room with two twin beds. Parking is 3^rd party and off site with no unloading area. Do not stay here.

Knock Knock… whose there?
Oh hey it’s me, Mr. Bedbug, you wanna hang out? just seeing how things are going in your hostel, I mean hotel.
Positive: Gym does the job, based downtown, Rite Aid based next door (see below for explanation). Great lobby music, makes you want to Salsa, staff nice but lost when it comes to the nightmare that lies in the floors above. If you manage a hotel and only stay on the main floor, are you managing a hotel or the lobby. My bet is the manager has never set foot on the elevator, which takes you upstairs to the horrendous area they call «guest suites». Free «filtered» water, otherwise known as recycled toilet juice (see below)
Negative: BYOB (Bring your own Blankets), that’s right blankets must be brought to this establishment. To keep yourself warm at night requires warm drinks or a fellow companion. Thankfully the temperature outside was 80 degrees, no blankets/​no problem. I thought I would check out the air conditioner. Sleeping in full clothes afraid of touching the sheets/​pillow, I had to turn the air on. At 245 AM I woke up with a nightmare, what I had thought was a cargo plane crashing down, the bed shaking, the room booming, coming to my senses I thought I was on a 747 that was about to go down. Food Delivery for breakfast, lunch and dinner!: Room Service food left in hallway for over 16 hours (to me was great, gave the rodents other things to snack on as I cover myself in bug spray praying it holds off the critters (purchased at Rite Aid see above)). If you order room service, and you leave the food outside your door, shouldn’t you clean it up in 28 hours? PUKE! The food said good morning to me as I walked by it after basking in the hallway heat lamps for 28 hours. I thought how nice! But then came to my senses as the chicken started to slowly creep towards the elevator to escape the germ invested hallway they call the entry to my «suite». Yes a suite, a place to relax and sleep not stare at the wall counting down the hours I escape the germ invested room they call a hotel
Free purified water in new «reusable» water bottles. If pink lipstick is on the bottles is it new? Herpes is one thing I escaped ever getting and Ill be damned if a hotel water bottle is the final culprit.
Full disclosure no bedbugs were found, however leaving food in a hallway is probably a warm welcome to insects that my wife would not enjoy me bringing home.
Rating scale out of 5
Location: 3.8
Cleanliness: .7
Staff: 4
Lobby: 2.8
Room: –3.5
It’s all fun and games till you leave with new pets. This hotel should change its name from Club Quarters to Quarter Club where a quarter gets you a suite where the microwave has radiation and hot water is only for premium members. I highly recommend staying at the Hyatt next door for an extra 100 dollars or sleep on the streets where your chances of infections are similar to sleeping on the polluted mattress they call a hotel.

Stayed last night. At check in the elevators were broken and fire alarms had gone off so the front desk was extremely delayed. Waiting to get upstairs made us miss plans with family and we were only in town for one night.
The bed had a disgusting, strong smelling, wet stain (smelled like beef jerky). When we called for new sheet and comforter we were given a new sheet and told to change it ourselves and use the blanket in the closet because they don’t have extra comforters.
The shower had soap used by previous people and wasn’t cleaned.
When we told the front desk at check out we were told he would have to «check with housekeeping». No real apology or offer to refund anything.
Definitely will not be staying here again.

One of the worst experiences staying in Philly. Our party of 6 got to the hotel at 4pm only to find out that our rooms were not ready (check out time is 11am). Apparently they were fully booked the previous night and some guests paid extra for a late checkout. Lame answer given the fact that we paid to stay here and not to wait for an extra hour in the lobby and delay plans for the rest of the evening.
The front desk staff were unapologetic and only made things worse by being rude about the situation. Perhaps they went to Drumpf School of hospitality and graduated with high honors judging by their general deportation. It’s one thing to have a self-​service policy to lower overheads and another to forget basics on how to treat clientele right.

Awesome place for the price! Small rooms are designed so you don’t feel cramped. (not that you’re going to be there anyway). Have a friend that lives in Philly, who says that location is amazing for the price! Parking is 100 ft away and it is in the middle of everything. We are planning on staying there again for our next trip to Philly. Plus: they recommend you show up at noon to see if room is ready (instead of 3pm), we showed up at 11:30am and room was ready to go!
Con: Once you park your car; that’s it. The hotel validates the parking for about 30% off what you would pay. We were there for about 2 days and paid 52 dollars total in parking (compared to the 75 without discount). Hotel is self serve for the most part, but people are always around to help out. I’ve heard people have problems with cleanliness of rooms, but we did not have that problem.
Low towels, but we found a maid in the hallway and grabbed more so no big deal.

Would give a 3.5. I’d give the hotel a 4 but our room a 3. Boutique self-​service hotel. Checking in is through a kiosk (but someone helped us instantly). There is free water and coffee in the lobby, which is nice. The lobby is technically on floor 2 I think? You have to take an elevator up to the lobby from the street and back down when you want to leave.
I had looked up the parking situation first so knew to park in that parking garage under the shops across the street — Liberty Place. All things considered, I thought it was a pretty good deal once they validated. Their info online was four dollars off (it was $ 28 for a day after discount, not $ 24). We were only there for one night but after we checked out we still kept our parking there to make the most of the cost. CQ is truly in the middle of everything — we walked everywhere.
In general pros:
+ fast, free wifi
+ self service options are nice
+ staff was very friendly
+ parking is probably one of the better deals in the area
+ we had a normal room but it was on the PH level
+ fast elevators
+ clean, sleek interior of hotel and lobby
+ iHome in the room was awesome
+ room was quiet
+ parking is a decent deal
cons:
— there was one towel in our room when we checked in
— nothing was explained to us upon check-​in. like, how to validate parking, where the elevators were, etc. maybe too self-​service?
— the sheets in the room sucked, a lot. basically tissue paper
— only two pillows in the room. never stayed somewhere where extra pillows were not in the closet
— we had a neat, tall window in the room (we had high ceilings, not sure if all rooms like this or just PH level) but it was super dirty and kinda had mold or just bad rust/​water stains all around the frame
— the TV sucked. we tried to watch a show and it was coming in so fuzzy. 1. didn’t seem HD, which the TV was 2. service wasn’t coming in so we could hardly see the picture
— parking is across the street. not once, but three times did we have someone make a comment about carrying stuff, like they’ve never seen someone in a city carry luggage –_​–
Overall, I would stay here again because it wasn’t terrible in the least. A safe bet. There are just a few things that once fixed would have made it a better stay.

I travel frequently and and often book through a third party sites like orbitz when making arrangements. It usually works out fine. This trip however is an epic waste of money. They got our reservation wrong and made us switch rooms after we had already gone up stairs. (Problem 1) We were suppose to be accommodated to sleep 3 people and they gave one queen bed. They MAKES US PAY an upgrade fee to a suite! (Problem 2) The suite consist of a fold out couch bed that doesn’t go all the way flat and is way too hard. (Problem 3) I look in the closet for extra pillows and blanket. There are no pillows and one scratchy blanket (problem 4) next I head into the bathroom to find two towels, no hand towels, no bathmat no washcloths. (Problem 5) I spoke to management three times. After the third time they waved my upgrade fee for the world shittiest coach bed. Please stay somewhere else. It’s not worth the headache. They blamed orbitz for all of their issues. I’m really bummed I have to stay here two nights.

This hotel is pretty much self service. Checking in is through a kiosk machine in the lobby, however there are staff there to help if needed. There is comfortable seating in the lobby and also areas for you to use your laptop or read a book. Before you get to the elevator there’s a free self serve coffee, tea and a purified water bar. They also have their own private dining on the first floor. I didn’t get the chance to dine there but I would love to the next time I stay at the hotel. Going up to the hotel room you need your room key to operate the elevator. I think it’s a good idea for security reasons. The room is not very spacious but it was a good size for just me and my boyfriend. I called for housekeeping twice and both times it took a long time for them to show up with some toiletries. Going in and out of the hotel was such a hassle when having to wait for the elevator. I didn’t like having to take the elevator from the first floor to the lobby since it was only a couple steps away I would love to be able to take the steps up but it was blocked off.
Overall I really like this hotel and the location that it’s in. It’s in the middle of everything. There are so many restaurants, shopping and tourist attractions within walking distance. I will definitely stay at this hotel again the next time I visit.

Many little things wrong with this place.
When we first checked in, which was supposed to be at 3, we were told that the room wasn’t going to be available until 4 because someone asked for a late checkout, check out is at 12. If someone asks for a late check out and someone else i checking in at 3, the late check out should be at 2. BAD policy. Oh and then when we asked for a late checkout of 1 we were told no! ???
Second, they do not do cots because it’s a «fire code violation», just something we wish we had known ahead of time.
Also, when we asked for extra blankets, we were told that they didn’t have any. And there were none in our closet like we were told.
On a positive note: the hotel was decently clean, the location was great, they offered free water bottles, and the price was cheap.

I really wanted to love this #hotel but it was just ah-​ok.
I arrived very early and was offered to upgrade my room to a suite for $ 25 per night as the standard room pre booked was not cleaned yet. Not bad right but before he handed me the key, the suite was booked. I was given a larger room not a suite for $ 15 per night. Not a bad deal since I got 2 nights for $ 260ish including taxes. Great I had a conference call in 10 minutes so I took my key and ran.
Ok it was a large room. Big bed. Small kitchenette — coffee maker, microwave, refrigerator and sink. Pull out sofa which was well worn. A dining table with 2 chairs and 1 office chair. I didn’t have a lot to time to think about it as I got on the call immediately.
After the call I started notice a few issues:
#1 — Since one wall of the room was the elevator shaft it was a noisy room. Every time the elevator was used there a loud rumbling noise. This went on all day/​night.
#2 — TV did not have local stations. I like the local news when traveling. Engineering arrived to my room just to tell me they didn’t know what the issue was.
#3 — There was someone else’s dental floss on the floor of the bathroom. I covered it up with a wet wipe and a towel.
#4 — There was green crazy string on the wall in the corner by the closet. I didn’t notice it till the last night.
#5 — At checked out I explained my issues. They said ok they’d look into it. Personally I think they should’ve comped 1 night’s up charge or offered a credit for my next visit.
Sure I could’ve changed my room but I had too much booked in the city to worry about it.
The location is great; just across the street from the Liberty Mall. It’s very walk-​able to other parts of Philly. The lobby is set up like a living room. Great place for staff #meetings or hanging out. I didn’t understand the breakfast area (I think it is free to member but not guests) but I was booked with my own #meetings (breakfast/​lunch/​dinner) I didn’t need to know about it.
If the price is right I’d stay again but I would inspect the room before unpacking.

Great, beautiful hotel. I stayed here for one night using a group on. I was blown away by how gorgeous the hotel lobby was, and how friendly the staff was. In the lobby are free computers to access internet, books, and a complimentary coffee/​espresso machine.
The room itself was great! I heard a lot of bad reviews about how small the club rooms were, but I was highly impressed! Mind you, I had a room on the very end, so I’m not sure if the lay out was different, but it was plenty spacey, even for two people!
The beds were great, shower was nice, clean rooms, plenty of good recommendations for food/​drinks in the book they provided, etc.
Also– check out is at 12:00pm, which was nice! I know a lot of places have early check outs (10ish, etc.)
The location is amazing. Make sure to park in the Liberty garage across the street (underneath the mall), because the hotel takes 35% off of your parking!
You can walk to everything from here!
I highly recommend this hotel!

Not the worst place I’ve stayed in, but far from the best. I usually chose my hotels based on location, and this was in a very central part of Philly. We actually walked almost everywhere from our hotel room. Another great thing about this, they have filtered water and empty water bottles you can fill up and take with you to go. That was something I thought was very unique and convenient. The beds were comfy, the rooms were clean, and the staff was friendly.
For the negatives, the elevators took forever! There seems to be a little gathering of people there every time. Also, when you walk in the first entrance, you have to take an elevator to get up to the main lobby. I noticed several homeless and sketchy people hanging out in that first entrance which surprised me. I thought the hotel would be more diligent about keeping the area clear. Lastly, the hotel itself seemed really noisy and busy everywhere. In our room we could hear people screaming and laughing and just had a «hostel» type vibe to it where people are just hanging out all over the place. I’d recommend this place if location is your top priority.

I have stayed at Club Quarters twice and have enjoyed my stay very much. I was extremely skeptical at first because the price of the hotel was relatively cheap in comparison to other hotels in Center City. The major downside to the location is that it is SO in the mix of everything that there is NO parking or even standing in the front of the hotel to get your luggage out. The parking is across the street in the mall and you only get a 30% discount with a hotel stay (you pay about $ 30 overnight). As others have mentioned, it is such an amazing location for shopping, food and bar hopping! So although you are paying for a lot for your car, you can walk to awesome places all nearby.
The rooms and whole hotel is very modern and chic. I love the lobby, with a big open space area to read or wait if you get there early for check in. They also have free snacks, coffee and free water bottles on every floor. The room situation is tight in comparison to other hotels I’ve stayed in, but comes with coffee maker and toiletries. They do have bigger rooms, we got one for a bachelorette party with a full kitchen, microwave and dining room table — perfect for pregaming.
The customer service has always been great, once they didn’t have our room available and instead upgraded us. I have never experienced noise issues dispite being in the heart of the city. I would definitely recommend staying here in your future trips to Philly. Plus you are RIGHT by federal donuts… come on.

Modern hotel right in the center of the shopping area of city. Very close to the Reading Terminal Market, which is great just in case you had second thoughts of satisfying that sweet tooth. There is a 24 hour Rite-​Aid right next door if you forgot your toothpaste, water, etc.
It was great they provide filtered water on each floor. Also they provide soda and snacks in the lobby.

Don’t stay here. And don’t be fooled by the nicely appointed lobby.
I was given a room that was nothing more than a glorified dorm room. No mini-​fridge, missing towels, and a toilet the type that would have been found in public restrooms 10 years ago-​with a lid that didn’t fully open because it was blocked by a countertop. The room was also clearly once part of a larger room that had been cheaply split.
Safety is another huge problem. There are two elevators, but only one was working. It was a jumpy ride that often skipped floors. All of the guests I rode with had a difficult time with their swipe cards to get the elevator moving. Attendants had to come to make the elevator operational. They were obviously irritated by that — but that wasn’t directed towards the guests. The attendants were gracious. It was evident that they were aggravated by the hotel’s poor management.
Soft drinks & ice are only available on the twelfth floor.
This is a place that takes advantage of its Center City location. You’d be better off staying in the dorms at Drexel.
The only positive aspect of this place is the staff. They were unfailing helpful and hospitable. My single star rating is for them only.
The $ 550 I paid for the room (2 nights during Marathon weekend) was money flushed down their shoddy toilet.

Timeframe: Three Nights
Price: About 250 per night.
Hotel: Hotel is in a great area, right across from the liberty mall, restaurants and shops. Also it is only 2 blocks from the train station.
Room: The room was very small. I’m talking about New York city small. The shower was smaller than most of the showers I’ve had from other New York hotels. There is no way you can have more than on person in the shower. I stayed at the Warwick a few blocks away and it was a mansion compared to this hotel… Also I stayed at the penthouse unit which was essentially the very same unit from all floors below.
Noise: I stayed at the penthouse floor so not much street noise.
Views: From the top floor you really dont have much of a view. You can only see the mall across the street. This building is only about 13 stories tall so you wont see the city scape.
Security: You do need an access card to use the elevators. At 6AM in the morning I woke up to an alarm telling everyone to not enter the elevators or use the stairs… essentially telling everyone to stay in their rooms for their safety… Now this alarm went on for a good 10+ minutes. When I inquired about the issue they said it was a ‘false alarm’… if there was a murderer in the building or if there was a safety issue I would like to know!
Linens: The linens were fine.
Elevator: Elevators was fast. There are two elevators.
Bathroom: The shower was tiny! the smallest shower I have ever had at any hotel! Plus they do not restock your shampoo, conditioners, soaps and lotions everyday like most hotels.
Overview: If you can get a decent price you should stay here. It really doesnt matter which floor you are on because there isnt much of a view. I’ve stayed a way nigher hotels for cheaper prices in Philly so I would look around first at other hotels before booking.

Overall great hotel that’s within walking distance to many of Philadelphia’s historic attractions. Very close to a variety of nice shops, restaurants, hair salons and manicure/​pedicure spots.
Friendly, service-​oriented staff… Shout out to Rufus from Liberia! It’s nice that they hold your bags if you happen to get there before 3:00 pm check-​in and will take it to your room for you.
Got a deal on Groupon and stayed in one of their club rooms the week prior to Labor Day weekend. Everything is a bit on the smaller side but great view, high ceilings and very comfortable accommodations. Cleaning staff were terrific and kept everything tidy and neat. I stayed on the 11^th floor and requested a room with a view… Which was terrific.
The only draw-​back is that in addition to the hotel rate, they charge $ 45/​night (refundable within 3 — 5 business days if no damages or extra charges) for incidentals. That’s not cool and I’ve never had that experience with any other hotel.

I stayed here with my girlfriend over the weekend in July because of the low rates and convenient location. The entrance is quite small but the size of the lobby compensated. The hotel offered complimentary wifi and beverages (coffee, cappacino, tea, water, etc). Also, the staff was very friendly.
Since we were staying in a club room, I had already expected it to be small. It was very modern and had high ceilings. However, I wasn’t a fan of their bathrooms. The shower was a weak sprinkle. I also didn’t like how the vent faces directly down on the bed so the air conditioning is just blasting.
If I ever visit Philadelphia again, I’d consider staying here again if rates are really low. However, I don’t really suggest it for families. Maybe the larger rooms would be more suitable but my experience wasn’t convincing enough to return.

After reading everyone else’s reviews on this place, I’m not sure why this has such a bad rep. I stayed here for one night with my friend to go to a concert and I liked it. Yeah it could use some improvement, but it wasn’t terrible!
Club Quarters is smack-​dab in the middle of Chestnut Street and it’s surrounded by parks, restaurants, shops, and more. When you first get into the hotel, you have to take an elevator from the street level into the lobby which I think is a little posh, y’know? Get into the lobby and it looks relatively clean and modern. The staff there were very friendly to us and helpful. ALSO if you parked at one of the garages, give your ticket to the staff and they will give you a discount (trust me, you’ll need it).
The room itself wasn’t bad! Posh, modern, trendy. I will say that they were pretty small, especially considering that there was 2 people staying in my room (myself and my friend). The bed could’ve been a bit comfier, but in my defense, when you spend the night getting drunk at a couple bars, anything feels comfortable to you SO AT THE TIME they felt nice. When I woke up, not so much. Oh and to people who read my reviews, if I seem like a lush because I always cite my intoxication in each one, it’s because I am. Whoops. I’m in college, I’m allowed.
There was free WiFi, a free Keurig machine in the room with pods, complimentary snacks and coffee in the lobby, and there’s free chilled purified water on each floor. Not too shabby right? The bathroom was cute as well. Small, but very effective!
Yes the place isn’t a Hilton, but it’s not a Motel 6. Honestly, it’s not too terrible and remember, there’s always worse places out there. Like I wouldn’t say I’m head-​over-​heels in love with Club Quarters, but it’s not the worst place I’ve been and honestly, there may be a chance I would stay there again.

Le Club Quarters Philadelphia est un hôtel classe et confortable dans une rue animée de Philadelphie, la Chestnut Street, à quelques pas du centre.
La façade est vraiment sympa mais chose bizarre en rentrant dans l’hôtel, vous devez directement prendre l’ascenseur car réception, salon et autres services se trouvent au premier étage.
Bref, nous arrivons vers 14h (alors qu’il était dit d’arriver après 16h), mais nous avons directement eu nos chambres.
Le salon devant la réception est très confortable, avec de multiples sofas, de l’eau, du café et du thé à disposition (grande différence avec nos hôtels européens !).
Les chambres né sont pas très grandes mais confortables avec bureaux, radios et cafetière. La salle de bain n’est pas mal avec une vaste douche.
L’hôtel propose une salle de fitness assez petite mais avec pas mal de machines (2 tapis pour courir, 2 vélos et deux autres). Un bon moyen de brûler les calories des multiples burgers ingérés !
Une des choses que j’ai trouvé vraiment super c’est qu’à chaque étage, il y avait un distributeur d’eau (gratuite) avec des bouteilles en plastique à disposition, top pour ceux qui comptent sillonner la ville toute une journée sous 40° C !
Le gros point positif pour les touristes: à l’accueil vous avez la possibilité de demander un adaptateur pour les prises !