Comcast Corporation

How can I give a company –5 stars? Comcast promises the moon and stars yet has yet to deliver what they tout. We had their tv/​landline/​internet and when 1^st signed up the rates went up every single month in our service term. From 120.00 to 265.00 ! Without any ondemand movie purchases. Can I mention their pos version of norton anti virsus system, it cost us 5 computers over our time with them. The Roberts family doesn’t give a furry rats butt about customers yet they put their mother Suzanne on various channels they control. Do they realize with the apparent strokes she’s had you can not understand what she is saying (thank god for close captioning). If you need any of the services they offer try verizon instead, a totally different approach to keeping customers happy and with them. I pray someone buys their cable biz so they can focus on screwing up NBC, Universal studios and theme parks.

There are not enough words to express how dissatisfied I am with Comcast and their lack of service.
Monday morning (12/​14/​2015) a gentleman came out to set up a new modem that my job had previously arranged for work at home purposes. The technician was very nice and professional. Know that the low rating is not due to the technician that came out, but for the manner in which Comcast conducts business.
12/​14/​2015 I noticed that the cable panel box that the technician had to access in my bedroom closet was never put back together (it is still not together as I type this review). The cable wires were out and panel needs to be screwed back. I didn’t want to touch this myself not knowing if any cables need to be hooked to anything specific. Called my apartment complex to see if maintenance could do it and I was instructed to contact Comcast. I thought this would be easy enough — honest mistake and they can have someone come out to get my wires, etc back to being in order. Agent told me on the phone Monday by me calling after 6 (around 6:15/6:30 when I called) that they would have someone out 1^st thing the next day. Because it is considered a hazard he stated that he was going to put in an escalation ticket.
12/​15/​2015 — I did not hear from Comcast or a technician as to a time, so I contacted Comcast around noon. The agent that I spoke with stated that someone would be out around 6 p.m. Well, no one called or showed up yesterday evening. I contacted Comcast again around 6:30 cst. I explained to the agent what happened and that I need someone out in the morning. He told me that the system will only let him put the visit down for Friday the 18^th, but that he was putting a note in the system for a supervisor to contact me 1^st thing the next morning (¹²⁄₁₆) to get that appointment taken care of today, ¹²⁄₁₆. I was not going to trust that considering the broken promises Comcast previously gave me. I spoke with an agent this morning (¹²⁄₁₆) who put in another escalation ticket and I was to receive a call within an hour. After it being almost 2 hours hearing from no one again, I called Comcast again and asked for a Supervisor. The supervisor that I spoke with stated that she could not request for someone to come out today. She had to see the next available time which would be Friday, 12/​18/​2015. So — basically it seems a supervisor can not do any more than the actual agents.
For this matter to be deemed a hazard by Comcast and to have been escalated you would think Comcast would have someone here asap to place the wires that go in the panel back like they should be and to then close off the panel in the manner in which it should be. Instead — it is now Wednesday & I still exposed cable wires and whatever else is inside of that panel.
The people at the top really need to look at how this company is being ran. A little common sense goes a long way. This matter could have been resolved quick & smooth. There was an honest mistake made by the person who came out on Monday. Comcast should have apologized for the matter and from there thought outside of the box and made a special appointment to rectify a situation that was not my fault. Instead they have me, the customer, continuously call to try and get this taken care of. Not once have I received a call from a supervisor.
12/​16/​2015 — still waiting for someone to find it important enough to have a technician come out and fix the issue of exposed wires and panel that needs to be screwed back.

Sadly, this company is seriously lacking any type of ability to resolve .
This review isn’t a form of venting, but simply a cry for help to the world .
It’s been TWO MONTHS since I have made changes to my business account, and the email continues to be dysfunctional after numerous calls to service Dept, far too many for me to care to remember.
Each call is at least 20 minutes, during which I am forced to recite the same info, each call ends with «this needs to be escalated to tier 2»
Clearly a dead end
I have filed two complains with BBB, as well as FCC .
A representative from «Executive Customer Relations» responded while I was traveling overseas and could not have a discussion about it .
Soon after, he bluntly closed the complaint calling it «resolved, but customer still seems to have domain issues»
This is a terrible company that figured out a way to corner the market through clever advertisements and attractive pricing

Dear Comcast.
I know Comcast will not give one flying f*ck about my little review. I am just one of millions of customers that you have jerked around and had my time wasted because of your lack of integrity.
Just take comfort in knowing that your representatives excel at pulling all kinds of shenanigans trying to nickel and dime your customers to death and you do not have to pay the consequences for your lack of honesty.
I am learning a few new tricks myself. Like voodoo and witchcraft so that I can personally send hexes and hateful vibes your way.
Love, Tamara
2015 — Review # 59