Crowne Plaza Philadelphia West

While this hotel is under renovation, I highly recommend avoiding it.
Checked in from a long day of travel at 1am to dirty room: dusty, dirt splatters on floor, hair in shower, smudges on walls. No one has cleaned the room in the 5 days I have been here. We have to ask for fresh towels, shampoo. We are now almost out of toilet paper and had to specifically ask for our room to be cleaned at the front desk today.
Construction starts at 7am. Workers communicate loudly directly outside our window, drilling and hammering right at 7 sharp.
Once this hotel gets done I see potential. Spa-​like finishes in room, comfortable beds.
Phone in my room does not work. Front desk tried to call me repeatedly (on my only 2 hour nap break this entire trip) and could not hear me when I spoke. Incredibly frustrating experience– I leave for hard days of work feeling drained and dirty.

The renovations make this hotel unusable. Every thing is closed. Even getting ice takes one half hour

Hotel is under complete renovation to become a Courtyard. No amenities right now, zero soundproofing between rooms. Avoid this place.

The entrance was full of gum and trash on the drive/​loading zone. The lobby was filthy. Needed sweeping, vacuuming, and attention. A service person at the front desk saw me struggling with my luggage and just smirked at me. I always wipe the bathroom floor and check the tub/​shower. I was easily disappointed to find a filthy floor and hair in the tub. I wiped up the floor twice with washcloths. Disgusting. Smelled of urine all around the toilet. Two of the bath towels had obviously been used and put back on the shelf as if clean. Just ew! The staff takes absolutely no pride in this place. Too bad because the beds were very comfortable. At 7:25 in the morning someone was jackhammering in the stairwell. It did not stop. Just not cool at all. After a very long day driving, we were looking forward to a good rest. That was plain rude. So happy to leave. TIP: pour shampoo on bathroom floors before you leave so the maids HAVE to wash the floor. I’ve done this for years. I took photos but will post later. The ones below speak volumes.

two words bed bugs. run!!! if i can give this hotel zero stars i would. do not… i repeat do not stay in this dirty hotel. i booked this hotel last weekend for the made in america festival and came home with bed bugs bites all over. my boyfriend and i paid 463 for two nights. the concert was saturday and sunday sept 5 and 6. we had room 751 it was a king size bed, as soon as we walked in the room we wasnt pleased, the room looked old and had a bad smell and the bathroom sink was clogged and took forever to drain. in my heart i knew something wasn’t right. i ignored my feelings and drop my stuff off and went straight to the music festival. it was an all day festival from 12pm to 11pm at night. got back exhausted took a shower. and woke up to not 1, but 4 bedbugs in my bed. i was livid!!! i called for the manager immediately who was erika at that time. i told her i need someone to come to the room right away she said she’ll send maintenance to handel it. he took about 10 mins to come up at that time my boyfriend and i was packing our things ready to check the hell out! when he finally came he looked and saw some on my pillow and sheets, he scooped it in a cup and said he will send it off somewhere so they can test it, to see if its actually bed bugs. come on we all know what bed bugs look like. i never had bed bugs but as rn we learn about stuff like that in nursing school, and any idoit can google it!!! later the bellhop worker presented me with two keys from the manager to change room. who would want to stay there again after that! i was ready to check out! the manager showed no concern, not only did she not come to check on us in person like «hey im the manager i heard what happen etc. she didnt even call back after i called her!!! before the maintenance worker left i took pictures of it as proof. as we were gathering our things to leave we saw another bed bug on the sheet. i stormed to the front desk ready to checkout. not only did the manager say she cant give me a refund she said that an exterminator would be in friday to check the room, mind you it was sun and i due to check out monday and i live in new york! she was no help and handel the issue very poorly, she than pass the bucket to the chef of engineering a man named jose who dressed so poor and looked so sloppy as a chef of engineering (he look like he had bed bugs at this house) he too was no help! he told me the same crap erika told me which was, he cant do anything until the exterminator comes on friday! i showed him the pictures in my phone and he didnt seem to care like as if this is something they see often. i told him i have kids at home and scared of bringing this home, he still didnt care. all i wanted was to get my full refund and go to another hotel. once i told them i was familiar with the way the department of helath violation codes, she gave me a refund for one night 195 bucks. i was still calling doh regardless and the corporate office. and i did just that, even with proof that i attach to this review later. i received a phone call from another manager named andy saying that an exterminator came and assess the room and found no bed bugs, like i was making it up. not only did i hve pictures but i have recordings to justify my claim. this hotel is a dump, its known as the crown plaza mess online!!! i had a horrible stay here and wouldn’t recommend it to a dog!!! unfortunately i did not get to enjoy my labor day/​made in america weekend due to the crown plaza mess! i went to the hyatt place after not only was it much cleaner, cheaper and gave free breakfast. i wish i stayed there to begin with. i missed part of the festival, had to throw away all my clothes and not to mentation the psychological damage i have now staying at any hotel, along with the physical bed bug welts on my arm smh. stay at your own risk!!!

Hotel is very dated and expensive. My toilet didnt work, the room was freezing and coffee was left in the coffee pot. Little things that are a big deal when the room is $ 224 with double beds. I also hosted a dinner, they forgot the salad dressing, the food was cold and the steak was over done. They forgot to bring the desert and each time we needed something I had to go and get the server.

I stayed here the evening before an early morning admission to Lankenau Hospital which is about 2 miles away. It was a less expensive option than the only other nearby hotel, the Hilton. The place is clean, the room was big, and the staff friendly so it was fine for my purpose. Food is a problem however if you want something more upscale than pizza joints or franchises. We headed over to the Hilton for a great meal at their steakhouse. When we returned, there were no parking spaces in the lot and we had to drive around waiting for someone to leave. During this time we noticed that there were 5 – 6 cars in the lot with people just sitting in them with their lights on. That was creepy and made me feel unsafe. If I were to return, I“d pay the extra $ to stay at the Hilton

To clarify, this review is for InterContinental Hotels Group, aka Holiday Inn Hotels, which owns this hotel. I’m sure the actual hotel staff and facilities are very nice and couldn’t have prevented this annoyance.
We booked this hotel with a group rate for an event we were attending, which forced us, rather than deal directly with the hotel or book online like normal 21^st century humans, to speak to someone in a call center. The connection was so terrible that I had to continue to repeat myself multiple times for each required field. For comparison, it sounded like what it sounds like in the movies when NASA communicates with people in space. It caused a lot of issues when he had to fill out the same form that I would have filled out myself online in 5 seconds with autofill. I’m beginning to suspect that they just hope you’ll hang up and pay 20% more to book online and be done with it.
This sounds trivial, but I’m not joking when I say it took over 20 minutes. This sh! t is not in the realm of acceptability now that you can order pizza with a single emoji. Take note, CEO Richard Solomons!

Hotel is dated and find beds uncomfortable
WiFi is slow and non existent
For them to call this a Crown Plaza hotel it
really needs to be updated and have more staff working

We made a reservation at this hotel because of its location. Remind me never to make location the top priority. We pre-​paid top dollar (almost $ 400.00 per night) in suburban Phila. for what should be a low priced hotel.
As soon as we pulled up to the entrance at 2:00pm, we didn’t see a doorman. Rather, as I got out of the car, I was greeted by a large freshly smoked disgusting cigar butt with a horrible smell that permeated the entrance area. Not a bellman nor doorman in sight. My husband went into the hotel and found a luggage cart. We loaded the luggage and brought it to the front desk. I asked a young woman (Erin) if there was a bellman. She replied by saying that they were in the middle of a «shift change.» I expressed mild annoyance, and told her about the cigar butt. She told me that the hotel was «smoke free,» and the front is where the smokers go!
I then asked if we please could have assistance to take the luggage up to the room. She was sarcastic, snarky and clearly did not appreciate the fact that I obviously was not pleased. Again, in a sarcastic tone, she actually then asked me if I «wanted» help with the luggage after I had just asked for assistance. In utter disbelief, I asked her if she, herself, would have needed help had she had that much luggage (we had three events for which we needed several clothing changes). She replied, «Probably not,» again in a very obnoxious tone of voice. By the way, I am way old enough to be her mother. I told her that for $ 400.00 per night, we at least should have been «offered» help. She said that prices go up when the hotel is busy! At that moment, she saw a hotel engineer (that is what his uniform said on the shirt pocket) walk across the lobby area. She «told» him to assist us. The engineer was a nice fellow but by the look of surprise on his face, he clearly was not accustomed to helping with guests’ luggage, nor should he be. One would think that if this was such a busy time, a bellman would have been on duty! I later was told that the bellman «was off for the rest of the day and night.» And, before we got into the elevator, we noticed another family scouring the lobby in search of a luggage rack to bring to their car! We knew what they were doing because they also retrieved one from a corner in the lobby.
When we got to our floor we couldn’t help but notice how filthy were the room doors in the shabby hallways. I even took a photo (see below) in case I needed proof. A good scrubbing or paint job was sorely needed!
After 25 – 30 minutes in our room, the Front Desk Supervisor, Rebecca, called and asked if we needed anything. She must have been told that I exhibited dissatisfaction upon checking in. She asked if she could do anything to make our stay a pleasant one, and before I could say anything, she then offered to help find us another hotel! I explained that we already unpacked and it would be too much trouble for us. In fact, by then, we already were running late for one of our three events.
Now about the room: It was adequate but certainly NOT worth anywhere near the $ 400.00 per night that we pre-​paid. The dated and worn looking bathroom had no cotton balls, q-​tips nor glasses. There was however, a piece of wrapped soap, a shower cap and ample towels. The carpet around the floor bathroom door stop was filthy. The bathroom mirror frame was in need of refinishing or repair (see below). The dim lighting required that we turn on the overhead heater in order to get sufficient light. By now, I was looking closer than I ever did in a hotel room. We travel extensively in and out of the U.S., and this was by far one of our less memorable experiences.
The next day, as we were departing to return home, two other guests in the elevator with me were complaining about their own stay. I asked them how much they paid for their room. It was not even remotely close to what we paid for the same room. Yet, they both said they felt they had been ripped off! So much for busy time rates!
So, would I recommend the Crown Plaza in Bala Cynwyd? Absolutely not! This is the first long and detailed hotel review that I ever wrote. Hope it helps others.

Traveling for business …
Staff — friendly
Room — dated, television small, and all channels have audio feedback
Internet — virtually nonexistent (writing review via mobile network)
Mattress — lumpy, uncomfortable
Bathroom — small, old, falling apart
Noise– paper thin walls. TGIFridays in parking lot has produced a loud bar crowd & or fight in parking lot nightly.
Cleanliness — relatively clean, but scent of carpet deodorizer is VERY aggressive
Would not stay here again

Positives:
The hotel is clean. The room is big. The staff were friendly and helpful. The beds are clean and comfortable. The location is fantastic if you’re planning to spend time both in the inner western suburbs and go into the City. There’s plenty of parking, and parking is free. There are many useful stores and restaurants within walking and short driving distance as well as easy access to public transportation.
Complaints:
There is no free breakfast. There is no fridge or microwave in the room. Since there’s not much food to be had, it would have been nice to be able to bring my own food in and store it in a refrigerator. They give you exactly 2 coffee cups and no water cups (there were 3 of us in the room). Wi-​fi is free, but very spotty and slow.
Overall, I’m content with my stay here, but there is definitely room for improvement.

BED BUGS! I stayed at the Crowne Plaza for three nights on business (9÷28÷15 — 9÷30÷15). After the first night, I discovered 21 bites on my body — mostly in a cluster on my back and on my arms. I immediately went to the front desk, changed my room, and filed an incident report. The next day, I searched «bed bugs» for this location on Unilocal,where I found an incident from two weeks prior to my stay where a woman experienced a similar bed bug incident in the same exact room! (Room 751). According to the review, although the woman and her boyfriend had posted pictures on Unilocal of the actual bed bugs and had multiple bites all over their bodies, the «incident report» came back that there was nothing wrong with the room. I showed the front desk clerk the Unilocal review and he said he was unaware of the previous incident and if there was something wrong with the room, it would have been resolved. Clearly, this was not the case. Just a couple days later, the hotel got this review deleted. Luckily I saved a screenshot on my phone.
A few days later, I received a phone call saying that the exterminator report came back negative and there was nothing she could do. The hotel’s insurance company even had the nerve to suggest I could’ve had the bites before I came. Any normal person would be able to figure out that it is no coincidence that there were two bed bug incidents in the same exact room within a two-​week time frame. The bites on my body were extremely itchy and uncomfortable for over a week, and I am disgusted that the Crowne Plaza refused to do anything to compensate me for my stay. I am currently in the process of dealing with corporate.
DO NOT STAY HERE!

2 stars for staff and a ok room with dated dresser and desk. The first impression is diminished by the lack of exterior care. The lobby is so dated that it looks like it was in its prime in 1996. The bed was ok and the location is right off the hwy with free parking and a short ride to all the happenings. The hotel seems to be a cash cow property where there isn’t any pride. The staff were polite and hardworking. If I did not book this hotel through Hotwire at $ 100 bucks a night I would be pissed, good thing its only for 2 nights. Look elswhere if you expect a true Crowne Plaza or prefer at least a 3.5 star hotel.

The room smells musty when you enter. The hotel is clean but definitely dated. The parking is not adequate for the size of the hotel & the lot is taken up by patrons of near by restaurants. Overall pleasant stay. Opportunity to improve front desk & room service customer & phone skills

Looks very nice at first. Smelly (deodorizer) room with spots on the walls and dirty bathroom floors.
Cellular reception is weak and the wifi is slow and fails. So you can forget trying to get any work done while your here. Fortunately, there’s a Starbucks in walking distance for that.
On another note, I could clearly hear conversations outside my room.
At $ 200 per night for single occupancy, I won’t be back.

Overall, for the price I paid ($ 150 a night) this just wasn’t good enough. Shortly after check in I asked the front desk to unclog my sink. By the second day of my stay, it still was not unclogged, so I had to ask again. I had a room with two queen beds. The sheets looked dirty on one, so I slept on the other.
Also, someone (probably kids) took a ketchup bottle and mustard bottle and squirted on the walls in the hallway. It was like this the whole duration of my stay, and it probably still is since clearly the cleaning staff can’t be bothered to clean it up. This place just isn’t very clean.

The front desk staff are morons. I had a reservation for 1 night and asked to be extended into the next night. They had not rooms available but said they would put me on «the list» if one opened up. I called multiple times the next day and nothing was available so I had to share with a co-​worker. After i left the billed me for an extra night that I never got. I called them to inquire about a reimbursement and all they could say was that I had asked for a reservation then didn’t show up. How could I show up if I was leaving the state the night they gave me the second night for. The manager I talked to just repeated that info and didn’t help at all. They just took my card and decided for themselves to book a room for me on a night i wasn’t even in town. Avoid the headache folks, stay elsewhere.

This older hotel is near some decent shopping and restaurants but the Hotel felt old and poorly managed. The Hotel staff overall were a let down. While we were out our room was supposedly cleaned but when we came back we found the trash not emptied only one of two beds made, no new towels or coffee, and generally our things were just moved around the room. my daughters bonsai tree was smashed from the staff placing blankets on top of it breaking the tree limbs.
After agreeing to a $ 50 hold on my card I informed the hotel front desk that I would be paying the bill at my departure in cash yet they still withdrew the full amount of the bill off of my card overdrawing my account. When bringing this up to the front desk at checkout there was no apology or explanation just a «have a nice day». I’ve had better service from a hotel 6. This hotel is simply poorly managed and old and tired. I wasn’t feeling the love in Philly, the city of brotherly love.

Der Check In war echt klasse, sehr schöné Lobby. Nur das Zimmer ist etwas klein und das Badezimmer leider auch. Umgebung ist ok.

Yikes!!! Are you ready for this review?! This is nuts!
After going to the gym I took a shower… I looked up and found someone’s panties hanging over the shower rod!!!
A staff member came to retrieve the underwear and left the room without one word!
As if that wasn’t bad enough… I found a bug in my bed!!! They had to move us to another room!
Worst yet… the hotel did not attempt to make things right!
There is a Hilton down the block which is much better! Go there!