DoubleTree by Hilton Hotel Philadelphia Center City

Decent hotel for a one night stay in the theatre district. Convenient location. Everything’s in walking distance. Didn’t have to pay the $ 28 overnight parking fee as a hotel guest. Room was comfortable. Staff was friendly. They even gave us cookies at check in.
Only con is the noise level outside which is to be expected in the city.

A dirty wash cloth from the previous guest was still in my bathroom on the shower curtain rod. Noticed it after I took my bath. Brought it to the attention of the front desk before I left for a business meeting. Came back in the evening and the dirty/​stained wash cloth was still there; even though a message on my phone from house keeping at 9:00 AM said that the wash cloth would be removed. Went back to the front desk and asked them to have it removed. Came back after dinner and the wash cloth was gone, but guess what? Someone had used my toilet because there were yellow urine drops all over the seat. Disgusted! Called the manager to complain and the house keeping manager offered me $ 50.00 off my first night! Will never stay at this hotel again.

If you like noise in a busy downtown location, this is the place for you. The windows are thin. Yes, even on the 11^th floor, you can hear full conversations on the street below. Probably didn’t help there is construction going on right next door with jackhammers going on all day. Sounded like the snore of a sleeping dragon. So with that in mind, if your a big Game of Thrones fan and love dragons, you would love this place. Oh plus, I find it hard to believe that they are always fully booked and can’t do anything to move you, unless you wouldn’t mind staying in the rooms next to the elevator. For this price, you might as well sleep in your car.

Besides a very good location, unfortunately, and in my opinion, there just isn’t a lot of good to say about the Dt. This is our 2^nd or 3^rd time staying at the hotel over several years. We could tell there was desperately needed renovation that ocurred rather recently. We were temporarily please over that, but, that didn’t last long! Too bad they couldn’t replace the sour-​puss personnel, including some of the lying Management, too.
We checked-​in over the weekend for the UPenn graduation, Understanbly, the hotel was very busy with many guests coming in for the graduation, too. It doesn’t appear the hotel had the foresight to staff-​up for an extra busy timeframe as lines were overwhelming, especially check-​in where negative attitudes seemed to be on full display, and customer service was only a slogan in a dusty HR handbook. The Dt had the audacity to have 2 people behind the counter when lines were practically out the front door.
While in the lobby, I asked a valet for a restroom. His response was about as sarcastic and condescending as he could muster – something about me not being a guest, and I shouldn’t be in the hotel, anyway. I’m not really sure why he was so convinced that I did not belong… maybe it was my brand new Mercedes S-​class he watched me get out of without offering any assistance, by the way. At anyrate, I took care of him, myself, since I have dealt with street thugs in the past.
When we finally made it to our suite, We soon realized we could not get the heat to kick in (yes, heat… it was very chilly and wet in the city that weekend). Then we could not get the heat to go off! The room was never comfortable, always either too cold or too hot. Next was the telephone. We didn’t realize for an entire day that it was not working. We were not answering calls, or responding to voicemails since we didn’t know the phone wasn’t working. This caused major problems for us. By the time we realized the phone was broken, the damage was already done with other family members, and we spent much time recovering from this «hotel inflicted» issue instead of enjoying ourselves. The other minor issue was there were 2 TVs, but, only 1 remote.
Next, the bath tub was not draining, which caused us to have to stand in other people’s filth as shower water backed up into the tub, exposing us to germs and debris that was already sitting in the drain. Also the toilet never fully flushed, which caused a whole other set of problems. And to cap that off, the black sofa cushions had dried white stains that looked like «human fluids» which housekeeping never bothered to remove and sanitize before our arrival. No one wanted to sit on couch for the duration of our stay (can you blame them).
Breakfast was included in our stay, but, we decided to pass when standing in line for an omelet, and witnessing several guests coughing and snizzing right into the omelet fixings, which were not appropriately covered with a sneeze guard in the first place. This just makes you wonder about the level of care and attention management gives to general cleanliness throughout the facility.
After that, we decided to go up the the Club Lounge to see what was available there. We were again dissappointed to find the saddest Club Lounge we have ever seen, and I’m not sure when it was last cleaned. There were finger prints and smears all over the entry door, and everything seemed dusty, dingy and old – including the food. The Lounge attendant was «hiding» in a closet-​like room (I guess the pantry), and, was definetly not tending to guests’ needs or straightening up as you would normally see attendants doing in any other Club Lounge youv’e ever visited.
We knew there was a management problem when we made the hotel aware of our issues (through Jasmin, to be exact), and only after they asked. Management insisted on speaking with me about our issues which I eventually agreed to, clearing time in my schedule to recieve a call from Jasmin. I am still waiting on Jasmin to call, 4 days after our agreed upon time.
There are several options up and down from the this location offering a better experience, including a caring, engaged staff. We paid $ 300/​night for our suite, but, were placed next to an elevator in an unserviceable, dirty suite, which really should have been taken off-​line for repairs.

Why is it when I think «Philly» I think of cream cheese?!
I know full well the reason: I love Philadelphia Cream cheese and I’m a Cali girl whose never been to Philly until now! So YES there’s more to Philly than the cream cheese and at this Philly Double Tree, it was the warm cookies! LOL in all seriousness though, it was a great stay for us. We had three people and they accommodated the pullout bed which was clean and was comfy as the main beds :) The bathroom was a bit on the small side but they had all the updated amenities. I wish there was a fridge and microwave because I wanted to store and eat my Philly Cheesesteak sandwiches for later ;P I was there for a conference and it was nice that this Double Tree was kind enough to give FREE WI-​FI for conference registants (soooo special!) I loved the great view of Broad street! We plan to stay here again when we visit Philly in the future :)

I was disappointed to know there was no concierge in such a nice hotel, especially since we have never been to Downtown Philedelphia. In addition, the elevators were the SLOWEST things I’ve ever experienced. I was on the 11^th floor and would have taken the stairs but I couldn’t even find them! We waited 20 minutes to go downstairs and then squished in after 10 minutes to go up!

I was initially pleased to get a room on the top floor but that didn’t last long. There was a one inch gap under the door which let in the noise of everyone coming and going through the night.
I informed the hotel who indicated they would give me a new room but that didn’t happen. The second night was worse, not only was the smell of cigarette smoke coming through the bathroom vent, I woke up with two bites on my arm from BED BUGS.
Would have told the person checking me out but she didn’t bother asking me how my stay was.
Not a one-​star review because the door guys were very pleasant.

Stayed here with a bunch of friends as a Hilton Honors member. It’s centrally located to everything and within walking distance of the Liberty Bell and many of the downtown tourist attractions. There’s a ton of great restaurants within a few blocks of this place and it’s right near public transit.
The morning buffet was great, reasonably priced, and so convenient. Room was clean and the check-​in process was seamless. They also held our luggage on the last day when we checked out. Ask for a high-​floor room to get the best views of the city!

This hotel without a doubt is dated. However, I was pleasantly surprised with how clean it was. I checked the most telling areas (for me anyway) the shower, counters, and corners of the mattress. All were practically spotless. The location was key in us choosing this hotel. It is conveniently located a few minutes walk from the 12 – 13 Patco station and many restaurants and bars. We skipped driving in and the pricey $ 48 parking.
Check-​in took exactly two minutes and the same for check-​out. The business center is on the 3^rd floor. You need your room key to gain access to the business rooms and quiet work areas. Free color printing. I was a little annoyed that the bar wasn’t open the following morning around 10am. I was on vacation, I would have loved a mimosa. The walls are paper thin so you will hear everything, even your neighbor blowing their nose. Fortunately, we went to bed very late and woke up early. If you need to go to bed early and/​or would like to sleep in, this is not for you. Overall, the price was right and the room was comfortable and clean.

The hotel is in an excellent location, no getting around that. Walking distance to a number of shops, restaurants, and even the Kimmel center.
The hotel itself is in decent condition, traditional layout, extremely comfy beds.
Your gps will take you to their parking garage which is an extra 28 $ overnight (which I personally believe should be included). Breakfast is not included, $ 17.99 per person for buffet style.
Like any hotel, you have some unexpected fees.
Overall, awesome location and very convenient. If your just interesting in being somewhere close to your destination– so worth it. The hotel upfront is a very reasonable cost, however just be warned it will add up quickly.
Housekeeping women are a great alarm clock in case you forget to set yours.
PS the warm chocolate chip cookies upon arrival was a nice touch, however. I’m gluten free

First of all, I can’t believe I was able to get such a great deal on Priceline for this hotel. Jackpot! The location is hard to beat and the hotel is clean and well-​maintained.
My boyfriend and I stayed here for 3 nights in October for his birthday and the Eagles Monday Night Football game. The staff was friendly, the warm cookies were delightful and the view of the city from our room was nice. The beds were comfortable, the bathroom spacious and there was a mini fridge and coffee maker.
If you are visiting Philly, it is very convenient to stay here and take the subway. There are tons of nearby shops and restaurants in walking distance too. When we come back to Philly, we will probably stay here again.

I enjoyed our stay at the Double Tree Hilton Philadelphia. Matter of fact we were on a 10 day driving vacation of the east coast and came back to this Hilton after a 3 day visit to Washing DC. The rooms on both stays were beyond my expectations. On the first visit I booked the room through Hilton Honors phone app and as a Diamond Member was upgraded to the upper floor with a spectacular view of the city. On the return trip which had been booked with Hilton points, we were given a really nice suite in the newer tower. It didn’t have the view but what a nice room. Complete with a kitchen, sitting area, large restroom and separate bed room. I was extremely happy with the accommodations.
So the rooms are clean, the staff is friendly, the wifi was fast and the breakfast was excellent but I’ve come to expect that from a Hilton brand hotels, that why I’m a Hilton Diamond member.
Now to the stuff I look for in a Hotel Unilocal review. The Hotel is located right in the middle of everything. It’s a couple blocks from the beautiful City Hall /​Love Park, a quick 10 to 15 minute walk to The Liberty Bell and it’s located right next to a subway stop. I hopped on that subway to attend an Eagles game, that’s the way to go.
«I would stay here again» those are the magic words I look for in any hotel Unilocal review.
Now they are being awarded a 5 star review from the Timster but I’m also going to leave the same complaint that I leave every urban Hilton Hotel. Why do you charge your Diamond Members for parking?

This was my first time stayng at the double tree in Philly, was I was excited. This hotel is in a great location
First, when I walked into the lobby, the music was so loud, i coud not hear the front desk clerk.. My room it was nice, but there are a fews things that need to be looked at. The closet door need to be fixed, the toliet was really loud, and i have to say, to double tree needs to get get softer towel
My biggest concern was my front door, there was a a very larger gap, so if you walked down the hall, you can see if i was in my room if the light was on. (see pic). I had to put a towel on the floor. Also there was a crack celing with mold on the wall (sec pic).
i did go back to the front and ask to change my room, but nothing was free, they help me in a differnet way, and i was ok with the outcome.
I liked the fact, I got my cookie. love the email information made me feel important
Overall, nice hotel, but small changes need to be made

Its pricey, duh but youre in the best location in the city. Clean and comfortable. Service was exceptional. Quiet and easy to relax here. Beds and pillows are super comfy. Of course the cookies upon checkin are epic.

Fine hotel and everyone seems pretty nice. So how you gonna charge $ 28 for parking per night and $ 10 for internet per day? It’s 2015 bruh. I already paid plenty for the room. You want me to pay for water and electric too?
Plus the bathroom ceiling legit looks like it’s about to fall down.

I happen to like this DoubleTree. It is nothing particularly special, but they seem to do everything right. The rooms are clean and modern. The service at the front desk and bell desk is quick and pleasant.
The location is good for everything I need to do in Philadelphia, so I will definitely be back.

Very pleased with our stay here. We stayed on a weekday and the price was great! ($ 85) and this is a great location. Just a few blocks from City Hall and under 15 mins walk to Liberty Bell and Independence Hall.
While checking in, a women cut in front of us to complain about checking out early. The woman at the front desk apologized and offered us access to their executive lounge for happy hour and breakfast.
Room was very clean and you can tell it has been recently updated. Also they have a beautiful front lobby! Would definitely stay here again!

This hotel is everything you want in your stay! It’s close to everything, easy parking ($ 28 overnight), and great views! Upon check in got a warm yummy cookie and headed to the room. The room was smaller but that wasn’t an issue. The beds were clean the view spectacular and bathroom very nice.
The pool area is kinda small but does the trick the deck near the pool, is really nice for sun bathing and relaxing. The gym while I didn’t use it looked nice. I like that they have a nice lobby and outside dinning options. Great stay!

We were greeted straight away with a smile and a warm cookie, which of course is always a winner.
We had booked a queen room for the two of us, but the staff member on front desk confirmed that there was a two queen bed room available for us so he gave us the key to that with no extra charge.
The room was glorious, and being on the 15^th floor meant that we had a good view of the surrounding area from our window. The beds were extremely comfortable and there was the option of having just a thin sheet, or full duvet.
The air conditioning worked perfectly and it was very simple to use.
I enjoyed the spacious bathroom with a shower over the bath giving the option of a full soak in the tub, using the soaps and gels that the hotel provided or a shower.
The temperature of the water was also easy to adjust and didn’t take forever to heat up or cool down. The towels provided were plentiful and were soft and fluffy.
The pool area definitely needs some work as you can see the rust marks on the bottom of the pool and the floor around the pool is all tiled, therfore it would be a lot safer if there was a grip type surface so that it wouldn’t be so slippery, however apart from that I have no complaints.

Ein Frühstück, wie man es kennt. Am Umfang gibt es nix zu meckern. Rührei, Speck, kleine Würstchen, Kartoffelecken, Obst, Joghurt etc. Der Geschmack — worüber sich ja immer trefflich streiten lässt– kommt an den heimischen zwar nicht ran, aber das ist höchst subjektiv. Wobei ich nicht als Feinschmecker bekannt bin ;).

Located in the heart of Philadelphia, expect to be in close proximity to a lot of restaurants and Philadelphia’s premier entertainment and arts district including the Kimmel Center, Clef Club, Freedom Theatre, Pennsylvania Ballet, Symphony House, and Academy of Music. And not to forget one of my favorite bars that got me into Unilocal about 10 years ago, Good Dog Bar. The streetscape enhancements in this area is beautiful warranting for a few photos to be taken. Beyond that, the let’s get to the hotel.
Behind the hotel is the hotel’s parking garage. It’s a bit archaic, you drive through the hotel driveway, past a narrow side street, and then through a parking gate to go through a maze of floors to find an available parking space that is very tight. If you’re someone who hates to park close to other cars because of dings, you may find yourself concerned. Your best bet is to park a little higher up on the 3^rd level or so, hoping to get a slightly bigger space where the larger cars park. Once your find a spot, make your way to the elevator and note where you park, each floor designated with some notation of American History. When you get to ground level, walk across the driveway into a hallway which takes you to the hotel lobby. Okay, check-​in rewards you with a warm cookie. Score for those who love sweets.
Rooms are mediocre, the furniture somewhat dated however clean for the most part. The beds were a bit soft along the edges signifying it’s age through wear and tear. When you sit on the edge of the bed, you get that falling effect where you have to reposition your body so that you won’t fall off. Bathrooms are clean, at least of what you can’t see, towels are white. The door to the hotel rooms are somewhat thin, where I could hear girls screaming from the room across the hall. If you need peace and quiet, this is not the hotel to be at.
The thing I found really odd about this hotel is that the front-​desk staff are gone later in the evening and during the night. A small placard is there, that I did not care to read. By the elevator bay, there is a huge security guard there, asking any questionable passersby if they have a keycard. I sort of felt like I was in college again, entering a club of some sort. For that matter, I felt like there was quite a bit of riff raff, with college kids screaming, yelling and doing what college kids do before going to a bar or coming back from one. No classiness to the hotel whatsoever.
If you’re looking to stay at a more modern, serene, family-​oriented and/​or adult crowd, I’d advise staying at another hotel. If you’re looking for a more reasonably priced hotel along Avenue of the Arts, the Doubletree falls in this bucket, but at a price of sacrificing the aforementioned. You get what you pay for.