Good Shepherd Penn Partners

Do not walk into the door of this place unknowingly and I am not talking about service. This is not an outpatient practice but part of a hospital and you will have to cover your entire hospital deductible, if you have not already. They told me I did not have to pay anything and I was amazed that my Aetna Ins. covered it all. I now owe over 700.00 dollars. Secondly, they ask if I want the tens (electronic stim) unit and I say yes — not realizing they are charging another 150.00 to do it — no one told me or I would have gone home and used some ice.
Of course, I called Aetna and then Good Shepard and was told that it was a hospital even though it was an office setting in an office building. They had given me a paper which I unfortunately did not examine as closely as I should — although I am unsure I would have realized that insurance would not cover it all. Since I have not been hospitalized this year — my deductible was not used. Even with Medicare, it is not covered because it is not in-​patient hospitalization. ARGGGGGGG
Go to a non-​hospital based PT — this care was fine but I have had as good at outpatient offices for a small co-​pay per visit and no extra for the tens unitl

Dr Adrian Popescu released personal info to someone who is harassing me. How many people has he done this too? I don’t feel safe returning to his office. I feel like my safety is in danger

I came here for a PT evaluation and the physical therapist was punctual, he explained and demonstrated the correct exercises for me to do to help my back/​shoulder blade area recover from a fall on the ice. He called me back the next day and was encouraging me to try the exercises again. The waiting area was nice, there is a TV. They have a good location too, within walking distance of Rittenhouse Square.

Like other reviews here I had a terrible experience trying to schedule an appointment today with an endocrinologist at the penncare. The assistance was rude, unprofessional and started yelling at me over the phone. I just hang up and will schedule with doc from jefferson instead. A real abusive behavior and a nightmare !!!

I went there with my back. The therapist was ok but their billing policy is awful. I was looking my bills and every meeting with the therapist was billed twice with two different codes. I called them and asked why and what. I got an explanation that they bill individual and group therapy at the same time, because may be when I am there the therapist is working with another patient as well. I called my insurance company wether it is legal, they told that Good Shepard has a contract like that with them.
Ask there price before you go there, average place, highly overpriced.

Three years ago, I saw Dr Nazarian for a hip replacement. There are no words to say
how great he and the staff at the hospital were to me. I had the surgery, it was perfect. I never had to think about my hip, he is a superb surgeon.
Since then, I have started having trouble with my knees. Dr N gave me two shots of a steroid. The second one was not working. I was then told it would be 2 weeks to get a shot of Synvisc. I had to start calling after 2 weeks, the support staff would not call me back. I’m a reasonable person, people are busy, but this got ridiculous. It took 5 weeks to get the shot and I got calls from my insurance co. as well as the pharmaceutical co., that they were waiting for Penn Medicine to get back to them. I don’t believe its my job to expedite the process. Anyway, I called today to get my x-​rays sent to a physician (I would still go to Dr. N for sugery) I ended up asking the woman I spoke to why she was being so hostile. She said she had 6 lines to answer and was overworked.
I am sending my son to pick up my x-​rays tomorrow.
The staff needs help, perhaps there is not adequate staff to deal with customer service.

I can’t really speak to the level of care-​seemed average– as I only had two visits, and due to an unrelated emergency, I suspended my care and my low back spasms resolved on their own. My consternation involves the rapacious pricing structure. For an initial evaluation and two follow-​up visits. Total time spent there, under (2) hrs. They billed $ 1375-​of which $ 965 was approved by Blue Cross (still absurd) and since I hadn’t met my deductible I have paid the bill.(And yes, they were in network.)Affordable care my ***.Lesson:ask ahead of time what things will cost, particularly if you have a spending account-​type plan w/​a deductible. I sure would hate to meet the «Bad Shepherd».

Completely dishonest and unprofessional are the only words to describe this facility. Do not contact them for a tour. You will be mislead from the door. Your loved ones deserve better. Apathetic doctors and staff run rampant there.

I came here for a consultation after I injured my wrist. I am right-​handed and I had to fill out the admission form with my left hand. I made sure the receptionist could read my handwriting and was assured it would not be a problem since I was using my UPenn insurance and they have my address and telephone number on file anyway from my HUP patient ID number.
Several months later, I received a call from a billing agency saying I needed to pay $ 400 (for one visit)! It turns out Good Shepherd (supposedly) sent my bills to the wrong address (not the one they had on file). I paid the bill right away (and incurred an additional charge by paying over the phone). I was assured that it would not to a credit reporting agency since I paid right away.
Two years later, I found out that Financial Inquiries, the collection agency used by Good Shepherd, place a negative report that decreased my credit score by ~100 AFTER I had paid!
SHAME ON YOU GOOD SHEPHERD! So many of your patients are recovering from stroke or have Parkinson’s or have hand injuries (as was the case with me) — you should be more diligent in your billing practices and double check the address when you see an admittance form that looks like chicken scratch!

When you come here — expect to wait and wait and wait and wait. I had an 11:15 appointment and i wasn’t seen until 11:50 — i literally had to go up to the nurse and be like «hi did you forget about me?» the time before when i had an apt for my annual i also had to wait 30 mins after my appointment.
either way my doctor rules and she def helped me. the staff is nice. i guess patience is a virtue.

Absolutely horrible! Good luck being able to actually call them. I have been a patient for several years now and am now getting ready to switch. The first doctor was fantastic but then she relocated with her husband to Florida. Since then I’m on doctor number two. If you like doctors that don’t make eye contact, barely listen, and start prescribing treatment before you even answer their questions, then this is the place for you. If you enjoy an administrative staff that can give you that free-​clinic experience then you will love Penn Medicine at Rittenhouse. If you enjoy finally getting an appointment to get your prescriptions renewed in February of 2013 and still trying to get them to actually call in the prescriptions in April of 2013 then please feel free to come to this office.
There’s a reason why the old Graduate Hospital went out of business and I think the ideals of customer service from Graduate Hospital are kept alive and well with Penn Medicine… enough said.

I can always get an appointment. The doctors and staff are very nice. I still prefer my doctors in DC though :-).